I just got a new 17e iPhone and was transferring my files from my Android, but an error occurred: "An unknown error occurred, please try again later" at 0% WhatsApp transfer. I was pulling my hair out for hours, talking to Apple support over chat and eventually over phone, but nothing they said worked.
Recently, many users have encountered errors when using Move to iOS. While setting up an iPhone with the “Move to iOS” app on an Android device, the process often gets stuck at 0% as soon as it reaches the WhatsApp data transfer stage, followed by the error message: “An unknown error occurred. Please try again later.”
Don’t worry, here are effective solutions available. After reading this article, you will be able to complete your WhatsApp transfer smoothly and without hassle.
Say Goodbye to Move to iOS Unknown Errors
Frustrated with Move to iOS errors? Switch to iCareFone WhatsApp Transfer for a faster, smoother, and more reliable transfer experience.
Simply put, yes.
People have been waiting for this feature for a long time, but it wasn’t until June 2022 that WhatsApp finally rolled out this feature.
However, it may not be as ideal as it may sound — as there are quite a few drawbacks associated with it. This feature is incorporated within the Move to iOS app found on Google Play Store.
This app only works in a very specific scenario, i.e., when your iPhone is factory new or has been reset to factory settings. Simply put, Move to iOS WhatsApp doesn’t work if you have already set up your iPhone.
That’s a massive drawback for people who’re already set up their new iPhones and don’t want to reset it now. However, sit tight and keep reading — as we have a solid alternative for you at the end!
As said earlier, using this feature to move your chats from Android to iOS isn’t that simple, and you have to factory reset your iPhone to use it.
However, if you really want to transfer WhatsApp chat from Android to iPhone and are willing to take the hard steps, this section guides you through the process. Below-mentioned tips you must require to use this feature:
Then follow the steps below:
Install the Move to iOS app on your old Android device and make sure to give it all the permissions it asks for.
When the iPhone’s setup process appears, continue along until you see the code.
Related read Transfer WhatsApp to New iPhone without Erasing Device Data.
Move to iOS has always come with many limitations. Since March 2026, more and more users have reported issues when using the “Move to iOS” app to transfer WhatsApp data from Android to a new iPhone. No matter whether they restart their devices or update WhatsApp, the problem still persists.
Many users are no longer choosing to use Move to iOS. They say:
However, all is not lost! As there are other reliable methods you can use to transfer WhatsApp chat from Android to iPhone — and Tenorshare iCareFone Transfer is the most popular name in that regard.
Tenorshare iCareFone Transfer lets you move your WhatsApp data to your iPhone in no time. Plus, the best thing about it is that you don’t need to reset your iPhone to use it — how convenient! Furthermore, it’s much faster than using the Move to iOS method!
Enough teasers, let’s jump straight into how you can transfer chats from Android to iPhone with iCareFone Transfer.
Download and install Tenorshare iCareFone Transfer on your PC. Connect both the devices, i.e., your old Android smartphone and your new iPhone to the computer. You will see an interface that shows both of your devices on the screen.
Click the “Transfer” button at the bottom, and click “Continue” when the next warning message appears.
Open the WhatsApp application on your old Android device, go to Settings > Chats > Chat Backup — and create a new backup from there.
The system will start getting WhatsApp data from your Android device. Please be patient while it happens.
Here you can select the type of attachment you need to transfer. Unselected attachments will not be transferred to the target device.
And there you have it. Your WhatsApp data has been moved to your new iPhone from the old Android device, just like that!
WhatsApp has finally rolled out the feature that allows transferring WhatsApp from Android to iPhone. However, many users are reporting issues with it.
If you’re having a similar experience and aren’t able to use it to transfer your chats, now you know why that’s the case. Plus, you have also learned about Tenorshare iCareFone Transfer, the tool that lets you transfer your chats over to your new iPhone without any of the limitations that come with the Move to iOS app.
So, download iCareFone Transfer now and move your chats from Android to iPhone in no time!
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By Jenefey Aaron
2026-04-13 / WhatsApp Tips