WhatsApp Not Working on WiFi? Here's Why and Fix

by Jenefey Aaron   Updated on 2022-01-24 / Update for  WhatsApp Tips

Is your WhatsApp call not working on Wi-Fi? There can be many reasons why your WhatsApp is not working on Wi-Fi. The common ones include slow network, older version of WhatsApp, memory cache issues, and much more. In this article, we will discuss the common reasons why your WhatsApp is not working properly and how you can fix this issue in no time. Continue reading the blog to find out the details.

Part 1: Why is WhatsApp not Working on Wi-Fi?

WhatsApp is one of the most popular messaging applications that you can use. It allows texting, calling, sending videos, and much more. However, you have to face various problems due to some technical issues, such as WhatsApp calls not working on Wi-Fi. Below are the main reasons why your WhatsApp and Instagram are not working on Wi-Fi.

  • You are probably using the older version of WhatsApp
  • You are facing this due to a memory cache issue
  • Your phone’s operating system is not working properly
  • You have downloaded corrupted files

These are some of the main reasons why your WhatsApp doesn’t work on Wi-Fi. In case you want to fix it, we have mentioned all the possible solutions below.

Part 2: How to Fix WhatsApp not Working on Wi-Fi?

Here are 6 different ways that you can try if WhatsApp doesn’t work on Wi-Fi. The good news is that all these methods are simple, and anyone can follow them. Let's discuss them one by one, so you can understand better.

Way 1: Try to Change Another Different Wi-Fi

The first thing you can do is check a different network connection. Sometimes the connection issue can be because of your own network, so disconnect it and check other Wi-Fi hotspots. You can also connect with your mobile data and see if your WhatsApp is working or not. If this didn’t work for you, we suggest trying method number 2.

Way 2: Check If Something Goes Wrong with Wi-Fi Router and Restart

If WhatsApp is not working on Wi-Fi, but it is working on Mobile Data, it means there is some issue with your Wi-Fi router. So, check your router by turning it off. Once it is turned off, wait for a few seconds and turn it on. Now, open your WhatsApp application and see if it is working on Wi-Fi or not. You can test your application by sending a message or checking the status of others. If the issue is still there, check method number 3.

Way 3: Force Stop and Restart WhatsApp Again

According to different users, the best way to solve the WhatsApp not working issue is to force stop it and restart the application again. Below are the steps that you can follow to do it.

  • iPhone and iPad Users: If you are using iPhone or iPad, then all you have to do is double click the Home button and look for the WhatsApp application. Once you get it, close the application and restart your iPhone or iPad. Now, check your application again and see if it is working or not.
  • Android Users: Open your Settings, look for the "Apps" option, select WhatsApp, and click "Force Stop." Wait for a few seconds, and again restart your application.

If WhatsApp is not connected with Wi-Fi, you can check method number 4.

Way 4: Check If Your WhatsApp is Updated to the Latest Version

Sometimes using the older version can be the reason why your WhatsApp is not working properly. Therefore, make sure to update your application from time to time so that you don’t have to face WhatsApp issues anymore. In case you are using Android, you can update the application from Google Play Store, and if you are an iPhone user, go to the App store, click the “Updates” option, and update your WhatsApp application to the new version. Now, open your WhatsApp and see if it is connected to the Wi-Fi or not.

Way 5: Fix Your Phone's Operating System with ReiBoot

In case nothing has worked for you, don't worry; you can fix all the phone's issues by downloading a third-party application named ReiBoot. This tool works for both Android and iPhone. Plus, the good news is that iPhone and Android users can easily use it without facing any issues. Here is how you can fix your phone’s operating system with ReiBoot.

  • If iPhone’s WhatsApp is not working on Wi-Fi, you can fix it by downloading the Tenorshare ReiBoot application.

    repair ios system - step 1
  • All you have to do is download this software, connect your iPhone and click the ‘Standard Repair” option.

    repair ios system - step 2
  • The program starts to download the latest IPSW automatically or you can do it manually.

    repair ios system - step 3
  • After the firmware package is downloaded successfully, your iPhone will be repaired and just wait for a while. When your iPhone is repaired, it will reboot normally.

    repair ios system - step 4

If you're using Android, then I would recommend you to use ReiBoot for Android to fix Android system.

Way 6: Check If WhatsApp Server Down and Ask for Help

If WhatsApp does not connect to Wi-Fi, we recommend contacting customer support because sometimes the app won't work properly if the server is down. You can tell them the issue, and they will provide you with all the necessary information regarding it.


In conclusion, the problem regarding WhatsApp not working on Wi-Fi will be fixed by following all the 6 methods mentioned above. You can try any of these solutions and fix your WhatsApp problem in no time. Plus, you can use ReiBoot to solve other iPhone and Android issues in no time. Also, you can easily download it on PC and Mac.