PDNob Refund Policy
PDNob has been a trusted software provider for many years and is committed to delivering high-quality products and services. We aim to ensure customer satisfaction and provide responsive support for any order-related concerns.
All PDNob products offer a free trial version, allowing users to evaluate features and compatibility before making a purchase. This “try before you buy” approach helps reduce unnecessary purchases and ensures users select the right product.
We provide a 30-day money-back guarantee for all products. Refunds are only granted within this period under the conditions outlined below.
Refundable Cases
Duplicate Purchase
If the same product is purchased twice within 48 hours, one order may be refunded or exchanged.
Wrong Product Purchased
If an incorrect product is purchased, the correct product must be purchased first before requesting a refund.
Extra Charges
If additional charges occur (such as download protection or physical media), these are optional third-party services. If purchased unintentionally, we will assist in requesting a refund.
No License Received
If you do not receive your registration code within 24 hours after purchase and cannot retrieve it, you may request a refund.
Subscription Issues
If you have canceled your subscription but were still charged, you may request a refund by providing proof such as a cancellation confirmation email.
To avoid unwanted charges, users are advised to cancel subscriptions before the renewal date.
Product Issues
If you encounter technical issues, please contact our support team and cooperate with troubleshooting (e.g., providing screenshots or logs).
If the issue cannot be resolved and you do not wish to wait for updates, you may request a refund within 30 days.
Non-refundable Cases
Change of Mind
Refunds are not provided if you simply change your mind after purchase.
Price Differences
Differences in pricing across regions or platforms are not eligible for refunds.
Misunderstanding Product Features
Refunds are not granted if the product functions as described but does not meet expectations due to misunderstanding.
Unauthorized Payment
For unauthorized transactions, please contact your bank or payment provider directly.
Subscription Not Cancelled
If the subscription is not canceled before renewal, the charge is non-refundable.
No Cooperation with Support
Refunds are not provided if users refuse to cooperate with troubleshooting efforts.
Refund Process
Once a refund is approved, it will be processed via the original payment method within 2–4 business days.
After the refund is issued, the product license will be deactivated.
- Download version: Please uninstall the software.
- Disc version: Destroy the disc and uninstall the software.
Refund requests submitted after 30 days are generally not accepted.