Android Fix

How to Fix Phone Works but Screen Is Black

by Sophie Green   Updated on 2020-11-23 / Update for  Fix Android

This issue has already sent shockwaves among many Android users. Your mobile becomes virtually useless when it suffers from Android Black screen issue. What is more frustrating that it can be caused due to a range of reasons. But the good news is that this issue isn’t as complicated as it sounds and easily resolvable.

We’re here to answer why my phone screen went black but still works and how can you troubleshoot it in just a few minutes. So, stick to reading!

Why My Phone Screen Went Black but Still Works

As mentioned earlier, it’s difficult to pinpoint the exact reasons as to why your phone works but screen is black, but our research corroborated by Android technicians show that this issue is due to:

Battery-related errors

If your battery is either not charged or too old to be compatible with the charger, then you’ll face this error.

Software/system errors

Software-related issues consists of bugs or glitches in the OS of your mobile. In such a case, you need to repair your mobile using a third-party tool.

Hardware-related errors

Software-related issues consists of bugs or glitches in the OS of your mobile. In such a case, you need to repair your mobile using a third-party tool.

Part 1: 2 Ways for Phone Is on But Screen Is Black (Battery-related)

The below two methods have worked for many users when my phone is on but the screen is black issue is due to battery-related bugs. Implement them one-by-one to confirm if there’s any issue with mobile battery or not.

Way 1: Charge Android Phone Up to 30 Min

Your mobile screen turns black if its charging is insufficient or dries up completely. Sometimes you don’t even realize when the battery runs out.

So, charge your mobile for at least 30 minutes and if the issue persists, move to the next step.

Way 2: Remove or Change Android Battery (Optional)

It may occur that your mobile’s battery is either faulty or completely damaged. In such a scenario, you need to replace your battery with a new one. Replacing a battery can be costly, so make sure you have confirmed trough at least 2 sources that your mobile’s battery is faulty and need to be changed.

Part 2: 3 Ways for My Phone Is on But the Screen Is Black (Software-related)

Needless to say, statistics show that software-related bugs and glitches are the main reason of why my phone screen is black but the phone is on. For such cases, the below three universally-acclaimed methods bear fruit.

Way 1: Force Restart Android Phone

You probably already know that Force Restart is the easiest way to refresh your mobile’s memory and allow it to automatically remove various temporary bugs and issues that may hinder its smooth functioning.

  • Press and hold volume down and power keys for a few seconds until you see the Samsung logo on the screen. It will switch off your mobile.
  • Then, after 30 seconds, again press and hold the power button to restart your phone.

Way 2: Factory Reset Android Phone

If Force Restart hasn’t solved your issue then you have no option but to perform factory reset of your mobile as a last resort. It will remove all the data stored on your device and restore it to original factory settings. So, backup your data before performing factory reset.

  • Power off your Android mobile. After a few seconds, hold the volume down and power buttons simultaneously until it turns on (combination is subject to change).
  • Then, release the volume key but keep pressing the power key until you enter Android system recovery menu screen.
  • Now, use the volume down key to navigate to ‘wipe data / factory reset’ option and press Power button to select it.
  • A pop-up window will appear confirming the action. Here, press the Volume down key to highlight ‘Yes — delete all user data’ and then press power key to start the factory reset.
  • ‘Reboot system now’ is automatically highlighted once the master reset is completed.

    dropped phone screen black but still works – factory reset
  • Finally, press the Power key to restart the device.

Way 3: ReiBoot to Fix Android System

Looking for a simpler yet highly effective method to troubleshoot the issue? Well, in that case, you need the services of Tenorshare ReiBoot for Android - a third-party software designed to help users repair Samsung mobile. It has garnered worldwide acclaim due to its remarkable speed, efficiency, and versatility in diagnosing and curing OS-related issues – and that’s why thousands of Samsung users rely on it to repair OS bugs in their devices.

You can use this remarkable software with 100% confidence as it doesn’t cause any harm to your mobile or nor does it result in data loss. Its multi-functioned feature, Repair Android System, is what you’ll use for now.

  • Launch ReiBoot after installing it and connect your Samsung phone via original cable. Click on Repair Android System option to start.

    phone is on but screen is black – connect phone
  • You’ll enter a new interface where you need to click on Fix Now to proceed.

    my phone is on but the screen is black – repair now
  • On the next screen, you need to enter the details of your Samsung device. Use drop-down arrows to enter the information correctly and then hit on Next.

    my phone screen is black but the phone is on – enter information
  • The software will analyze the details entered and start downloading the latest firmware package corresponding to your Samsung device.

    phone works but screen is black – firmware package
  • ReiBoot will take some time to complete the package. Hit on Repair Now after the firmware package is downloaded.

    how do i reset my android phone when the screen is black – repair now
  • Now, follow the on-screen guidelines according to your Samsung mobile version i.e., is it with or without home button to enter into download mode.

    my phone screen went black but still works - download mode
  • On entering the download mode, ReiBoot will start repairing your mobile. Click on Done when the process is completed.

    phone turns on but screen is black - completed

Part 3: 2 Advice for Phone Works but Screen Is Black (Hardware-related)

In case of hardware-related issues, you have to follow the below mentioned two methods to fix phone works but screen is black error.

Way 1: Go to a Phone Repair Shop

You can bring your mobile to a trustworthy mobile technician or a verified Android mobile repairing store. Ask him to detect the issue and fix it for you. Make sure you understand the underlying reasons of this error to avoid facing it in the future.

Way 2: Contact Android Service Center

This is the last bullet in your arsenal that you can use to fix this issue. You need to:

Go to Android Help and get in contact with them to seek their guidance and response on the issue.


This article has outlined a detailed guideline on why users face phone screen black but still works issue and how to get rid of it. We discussed various proven methods with detailed steps to help even the novice readers to implement them without technical complications.

Given mostly this error is due to system issues, you should try Tenorshare ReiBoot for Android which is the most trustworthy tool to repair your mobile.