Android Fix

Samsung Tablet Frozen and Won't Turn off? Here's What to Do

by Sophie Green   Updated on 2023-01-25 / Update for  Fix Android

"My Samsung galaxy tablet is frozen and won't turn off!" — this is a complaint many users are making recently, especially the users of low-end Samsung tablets.

When your tablet is frozen, it's really a tricky situation as the screen is not functional, so there's really not a lot you can interact with to sort out the issue. Luckily, there are some working methods that can help you get rid of this problem — and this article is going to talk about all of them! Without any ado, let's find out how to unfreeze a Samsung tablet that won’t turn off.

Part 1: Why Won't My Samsung Tablet Turn off?

Before we go into the solutions, we should figure out the reasons why our Samsung tablet won’t turn off or becomes unresponsive in the first place.

Here are the most common ones for your tablet to freeze.

  • App loading/running incorrectly
  • A temporary bug or error in your system.
  • Outdated operating system or software.
  • Faulty Android installation.
  • Insufficient storage space.
  • Defective system cache.

Part 2: The Ultimate Way to Fix "Samsung Tablet Won't Turn off"

How to unfreeze a Samsung tablet that won't turn off will depend on what is causing your device to refuse to power off. If you can't identify the specific cause, then you can try using Tenorshare ReiBoot for Android to get your tablet repaired. ReiBoot for Android is an Android system repair tool that can completely wipe off your Android system installation and redo it from scratch. Doing this is bound to remove all the software bugs and glitches from your tablet that cause the Android frozen and stuck issues.

Plus, using ReiBoot for Android is as easy as it gets. So, there's no downside to giving it a shot. Here's how to use Reiboot for Android when you Samsung tablet won't turn off or is frozen.

  • Download and install Tenorshare ReiBoot for Android on your computer. Launch the program, connect your tablet to the computer using a USB cable and click Repair Android System.

    fix samsung won't turn off - repair android system
  • Click Repair Now to proceed.

    fix samsung won't turn off - repair now
  • Enter the correct details about your tablet and click Next.

    fix samsung won't turn off - select android device information
  • You'll need to download the firmware package. Wait for the download process to complete.

    fix samsung won't turn off - download firmware package
  • When it's done, click Repair Now.

    fix samsung won't turn off - click repair now
  • Wait for the repair to complete. It may take a while. Sit back and grab a coffee.

    fix samsung won't turn off - repair successfully
  • When your device turns on, you can use it as you will!

Part 3: Other Easy Fixes to Try When Samsung Tablet Won't Turn off

If you don't want to completely reinstall your Android system, here are some other potential ways you can try to fix the Samsung tablet won't turn off problem.

Fix 1: Force Restart Frozen Samsung Tablet

When you cannot turn off Samsung tablet or the tablet is not responding after you tap on Power off, the most basic thing you could try is force restarting it. This method can also be used if entered Safe Mode previously and Samsung tablet Safe Mode won't turn off.

Here's how to force restart a frozen Samsung Tablet.

  • On your tablet, press and hold the power button and volume down button at the same time.
  • Keep holding the buttons until the tablet turns off and then the Samsung logo is displayed.

Fix 2: Run a Test using Samsung Members

In case that your Samsung tablet won't power off but is currently working, you can perform a hardware/software test using the Samsung Members app. Doing this test will help you find out if something's wrong with your tablet and what improvements can be made.

  • Start by opening the Samsung Members app on your tablet.
  • Select the "Get help" tab at the bottom of the page.
  • Choose Automatic checks.

    run a test using samsung members to fix samsung tablet not turning off - 1
  • The diagnostic check will begin immediately.

    run a test using samsung members to fix samsung tablet not turning off - 2
  • At the end, you will be able to see if something's wrong with your tablet.

Alternatively, you can try submitting an error report regarding the difficulties you are experiencing with your Samsung mobile through the Samsung Members app.

Fix 3: Perform a Software Update

As previously stated, an outdated operating system or software may be the reason why your Samsung tablet won't turn off. In this case, check if your tablet is running the latest version of the available software. If not, perform a software update which often fixes bugs and issues.

Here's how you can update your tablet to sort things out.

  • Open the Settings app.
  • Select Software update > Download and install.

    perform a software update to fix samsung tablet won't turn off - 1
  • If an update is available, install it by hitting Install now.

    run a test using samsung members to fix samsung tablet not turning off -2

Fix 4: Boot into Safe Mode to Uninstall Rogue Apps

Is your Samsung tablet not turning off even now, there may be a rogue app causing this problem. In such a case, you might need to enter Safe Mode to identify the problem.

Here's what you need to do.

  • Press and hold the power button until you see the Power Off menu.
  • Tap and hold on to the Power off button until the "Safe mode" option is displayed on the screen.
  • Tap the Safe mode option to enter it.

    boot into safe mode to fix samsung tablet won't turn off
  • Now, if the issue seems to be gone, it means an app is causing it. You need to exit safe mode and delete unwanted apps from your phone.

If the issue doesn't go away, it means an app isn't causing it. In such a case, you will need to rely on other methods in this guide.

Fix 5: Factory Reset in Recovery Mode

If Samsung tablet keeps freezing or Samsung tablet safe mode won't turn off, you should enter Recovery mode to get rid of system bugs and glitches.

Here's how to reset Samsung tablet that won't turn off.

  • Power off your tablet.
  • Press and hold the Home button, Power button and volume up button simultaneously until you see the Recovery mode screen.
  • (Note: If your device does not have a Home button, hold down the Volume up and Power buttons instead.)

  • Scroll through the menu using the Volume buttons and select wipe data/factory reset by pressing the Power button.
  • Keep pressing the Volume down button until Yes -- delete all user data  is highlighted. Press Power button to confirm.
  • Wait for the reset to complete, then choose Reboot system now to boot your tablet.

    perform a factory reset to fix samsung tablet won't turn off

Note: Make sure you back up your important data to a PC or cloud before resetting the tablet since data reset will erase all the data from your tablet.

Fix 6: Wipe Cache Partition

Another fix for Samsung tablet not turning off is to wipe cache partition. You can do that by booting your device into the Recovery mode.

  • Power off your tablet.
  • Keeping Press and hold the Home, Power and Volume up buttons at the same time until you see the Recovery menu.
  • Use the Volume down to scroll through the menu and the Power button to select Wipe cache partition.
  • Select Yes to confirm.
  • Once done, press the Power button to select Reboot device.

Also Read:How to Fix Samsung Tablet Screen Black

Final Words

Hopefully, the Samsung tablet won't turn off problem is resolved with the above practical methods. While we've recommended several methods for it, the one with the maximum chance of helping you out is Tenorshare ReiBoot for Android. So, make sure to give it a try wherever you are having problem with your Samsung device.