How to Fix iPhone Ringtones Not Working after iOS 13/12/11 Update
"Can't play ringtone in iOS 11. After I upgraded my iPhone 6 Plus to iOS 11 today, the phone won't play my personalized ringtones. There are still there and will play in sound, but when a call comes in, it goes to the default opening."
Recently, many users encountered custom ringtone won't play on iPhone after updating to iOS 11/12/13. Some complained that their iPhone ringtone changes to default when receiving calls, some said that the device is not alerting at all. In this article, we'll show you some easy tips to help you fix purchased ringtone not showing up or ringer not working on iPhone completely.
- 1. Manually Import Tones
- 2. Check the Ring/Silent Switch Button
- 3. Purchase New Ringtone
- 4. Try with Older Version of iTunes
- 5. Downgrade iOS
- 6. Contact Apple for Support
1. Manually Import Tones
Some users have fixed iPhone not playing chosen ringtone on iOS 11/iOS 12/iOS 13 by copying the old tone folds to iTunes and then sync them to iPhone. You can try this method by following the steps below.
- Using finder, locate the files in the folder "Tones" under where iTunes media library is stored
- Connect iPhone to computer and run iTunes, select "Tones" under "On My Device".
- Click "sync" and then go to Settings -> Sounds -> Ringtone to check if the custom ringtone is now set back.
2. Check the Ring/Silent Switch Button
3. Purchase New Ringtone
Well, if the assigned ringtones not working on iPhone and plays the default one all the time, you can purchase a new ringtone and it really worked for some users.
4. Try with Older Version of iTunes
A few users found iPhone won't play personalized ringtones when using iTunes 12.7, but on the older version of iTunes is working well. Maybe you can try to delete the iTunes and download the older version to set a custom ringtone.
5. Downgrade iOS
Some people also encountered iPhone ringtone keeps changing to default after updating to iOS 13 or iOS 13.1.3. If you are one of them, you can go back to former software versions to check if it works. You are recommended to try an easy tool called iAnyGo, once click to downgrade iOS without data loss.
6. Contact Apple for Support
If none of these tricks work to fix the problem on your iOS device, maybe there's something wrong with hardware. Contact Apple or go to Apple Store to repair.
The above methods are all we found to fix iOS 13/iOS 12/iOS 11 purchased ringtones not working on iPhone 7/7 Plus/6s/6s Plus/6/SE/5S currently. We will keep focusing on this issue and share more new troubleshooting tips once we discovered.