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Top 7 iOS 11 Email Problems on iPhone/iPad and Possible Fixes

January 8, 2018 03:22 pm / Posted by Jenefey Aaron to iOS 11 Problems and Fixes
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After updating to iOS 11 on your iPhone and iPad, you may notice some problems with the mail app, like mail push notification missing, email won’t send from Outlook and more. Here in this article, we summarize 7 common Apple mail issues as well as possible solutions.

Apple Mail Slow to Load

A certain number of users relied that mail app on iOS 11 seems to take forever to respond when come in, and no particular reasons can explain why email slow to load on iPhone/iPad. Here are some potential solutions you can follow:

1.Reinstall Mail App

Gently tap and hold the Mail app till it jiggles. Tap the little x to delete it from your device. After a while, redownload it from Apple Store to see whether it can process normally.

2.Remove Your Email Account and Add it Later

Go to Settings > Accounts & Passwords. Select you account for Mail service and choose Delete Account. Then add your account again.

add email account on ios 11 device

3.Reset Network Settings

Sometimes mail app running slow has something to do with your network. If so, move to Settings > General > Reset > Reset Network Settings.

reset network settings

Email Not Refreshing on iPhone, iPad

Some cases turn to iPhone won’t automatically update emails on iOS 11 unless you refresh it by yourself. If so, try below suggestions:

1.Enable Fetch New Data

Still go to Settings > Accounts & Passwords. Scroll down to the bottom to find Fetch New Data option. Make sure you have selected Push for emails.

2.Check Network Connection

See if you device in under network connection. Reset network settings if necessary.

3.Use Third-party Mail Apps

If still, mail won't refresh on iPhone or iPad, you can download other mail apps from App Store instead of using original app, like Microsoft Outlook and Gmail.

iOS 11 Mail App Keeps Crashing

If you have the problem with iOS 11 mail app crashing, below 2 methods can fix it.

1.Hard Reset iOS 11 Device

You can use the Volume/Home button with Power button to force restart your iPhone, iPad. If you accidently have the buttons broken, go ahead and use free Tenorshare ReiBoot to enter and exit recovery mode in 1 click.

put iphone into and out of recovery mode

2.Update iOS Software

If the Mail app glitches cannot be resolved, you can consider updating to newest iOS. Here I would suggest you take this step with Tenorshare ReiBoot Pro to avoid unknown iTunes errors and data loss.

Navigate to Fix All iOS Stuck > Fix Now > Download IPSW file online > Repair Now.

repair ios system

Cannot Send Email from iPhone with iOS 11 Update

After the new update, you may notice Mail will not send with, Office 365 or Exchange 2016 account, and will receive an error message that iOS 11 email rejected by server.

ios 11 mail rejected by server

There are possible solutions:

1.Switch to Outlook App

Again, this bug is related with Microsoft support. You can temporarily use the Microsoft official mail app to send and receive emails.

2.Update to iOS 11.0.1 or Later

With iOS 11.0.1, Apple promised they have fixed this problem. You are good to use Tenorshare ReiBoot or iTunes to update iOS for your device.

iPhone Email Notification Not Showing on Lock Screen

Some users complained that iOS 11 mail push notification not working and you can do follow things.

1.Check Mail Notification

Go to Settings > Mail > Notifications and tap your email account. Make sure you have enabled Show on Lock Screen option. Repeat this step for other email accounts.

allow mail notification on lock screen

2.Disable Do Not Disturb

With Do Not Disturb mode on, you may receive no email notification on lock screen. Disable it on Settings > Do Not Disturb.

turn off do not disturb feature

3.Force Reboot your iPhone or iPad.

On iPhone X/8: Quickly press the Volume up button and then the Volume down button, long press the side button till you see Apple logo.

On iPhone 7 and earlier: Press Power button and Home button for 10 seconds and release when Apple logo shows. Replace Home button with Volume down button on iPhone 7/7 Plus.

force restartiphone

iOS 11 Mail Keeps Asking for Password

The problem that your iPhone keeps requesting email password has less to do with your device but more with mail developer. Anyhow, you may try these tips.

1.Delete User Account and Add it Back

On Settings >Accounts & Passwords, you can remove your email address that keeps asking for password and add it back later. When Outlook or other mail asks for permission to access your info, tap Yes.

allow outlook access ios data

2.Restart Your Device

Either to use Tenorshare ReiBoot or buttons to force restart your iPhone or iPad to see whether it will help.

3.Enable SMTP and IMAP in Webmail

Go to the web version of your mail developer like Gmail, Yahoo, Outlook or Exchange and configure POP 3, SMTP, IMAP service in settings.

iOS 11 Email Won’t Delete

If you cannot delete email from iOS 11 iPhone and get a message like “Unable to move message. The message could not be moved to the mailbox Trash.” Do the following.

cannot delete email to trash

Step 1: Go to Settings > Account & Password. Select your mail account and tap the email address.

Step 2: Scroll down to find Advanced option and select Drafts Mailbox. Make sure Drafts is check from the ON THE SERVER section instead of ON MY IPHONE.

Step 3: Repeat step 2 for Sent Mailbox and Deleted Mailbox.

Step 4: Go back to Account info and hit Done tab on the top right corner.

change deleted message behaviors from server


That all about how to fix common email problems on your iPhone/iPad. If the email glitches occur right after you update iOS 11 firmware, don’t hesitate to get Tenorshare ReiBoot repair your system and reinstall iOS.

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