iOS 11 Tips

How to Fix Visual Voicemail not Working on iOS 11/12

“I just updated my iPhone to iOS 11. I went to check my voicemail, but the Visual Voicemail is gone. Any idea how to fix it?”

After you updated your iPhone to iOS 12 or iOS 11, chances are that you may not be able to access the Visual Voicemail currently. Don’t worry. Visual Voicemail not working on iOS 11/12, or iPhone Visual Voicemail gone after upgrade is not rarely seen among newly updated iPhone. This article gives three suggestions on how to fix the issue that Visual Voicemail is currently unavailable on iPhone after iOS 12/11 update.

Part 1: Why Is Visual Voicemail is Unavailable on iOS 11/12?

Network connection is normally to blame for the unavailable Visual Voicemail. So to make sure your network is working fine, you had better check the condition of everything that is in relation to the network connection of your iPhone. For example, network setting, carrier, voicemail setting, and so on. If everything possible has been checked and the Visual Voicemail is still unavailable, you may try the following methods.

Part 2: 3 Methods to Fix Visual Voicemail Unavailable on iOS 11/12

Method 1: Switch on and off Airplane Mode

Since the voicemail issue is more about dysfunctional network, the probable fix for the problem could be turning on and off the airplane mode. Actually this method has been commonly utilized by smartphone users to fix network issues. Read below to learn this simple trick:

Tap on Settings, switch on Airplane Mode, and switch it off after about 20 seconds.

airplane mode

Then try using the Visual Voicemail again after a moment. But before that, you are advised to open a website on your Safari or other browsers to check if your network is working fine already, because only in that way can you make sure which part the problem lies.

Method 2: Reset Network Settings

If the above method does not work, you may try this one. It enables you to reset your iPhone network to the factory setting. But you have to know that this method will erase the Wi-Fi passwords. Take the passwords down if it's been long since you have entered them manually and you have forgotten them. Below is how to reset network settings:

Tap on Settings >> General >> Reset >> Reset Network Settings, and enter the passcode to enable the network settings reset.

reset network settings

Suppose the above two won't work with you, try these steps: You may have someone call you and leave a voicemail. Then click "Call Voicemail" and listen to the whole message. Once you close out of the message and go back into voicemail, the feature should be restored. It may not work for all such cases, but it is at least worth a try.

Method 3: Downgrade iOS 11 to iOS 10.3.3 with Tenorshare ReiBoot

If all methods mentioned above have been tried and the problem still remains unsolved, the bugs may lie in iOS 11 itself. We can wait for the following update in iOS 11 to repair this bug. And you can currently downgrade to iOS 10.3.3 to regain Visual Voicemail on your iPhone. Tenorshare ReiBoot is recommended to downgrade to iOS 10 without iTunes and stuck. Below steps also work for downgrading iOS 12 to iOS 11.

Step 1: Free download and install Tenorshare ReiBoot to your PC/Mac. Connect your iPhone via a USB cable. When the device is detected, click Fix All iOS Stuck > Fix Now.

downgrade ios 11

Step 2: Tenorshare ReiBoot will provide you with the earlier iOS firmware package by default. Click Download to acquire it online. The package downloading process may take a while. Or you can choose to manually import the iOS firmware if you have already had one.

downgrade ios 11

Step 3: After the downloading process is done, confirm to Start Repair. It will automatically reinstall the older iOS on your iPhone. Please don't disconnect your iOS device until your iPhone goes back to iOS 10.3.3 or earlier from 11 successfully.

downgrade ios 11


This article provides three ways to solve the issue of iPhone Visual Voicemail disappear after upgrade. By using Tenorshare ReiBoot to downgrade your iPhone, you will have the highest chance to get things done and turn your Visual Voicemail back to normal. More iOS 11 problems and fixes are here.

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/ Posted by Jenefey Aaron to iOS 11 Follow @Jenefey Aaron