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Issue Fixed: Home and Touch ID Not Working after iOS 11 Update on iPhone/iPad

Sept. 28, 2017 03:22 pm / Posted by Jenefey Aaron to iOS Tips
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Apple’s new iOS 11 brings a batch of new features and most of us can upgrade to this new system without any issue. Well, some users experienced randomly Home and Touch ID not working issue on old iPhone models after iOS 11 update. Actually this issue is also reported in iOS 10.3.3. This post shares some feasible solutions to fix Touch ID not working on iPhone X/8/7/7 Plus/6s/6/5s, or iPad after iOS 11/10.3.3/10.3.2 update.

Note:
If the screen of your iOS device has been replaced, or there was physical damage happened before, it is possibly a hardware issue. The methods of fixing Touch ID/fingerprint not working below are mostly related with system update.

Way 1. Turn Off iTunes Store & App Store

If your Touch ID for App Store or iTunes Store stops working after iOS update, try these steps to fix.

Step 1. Go to Settings > Touch ID & Passcode, you’ll be requested to enter your passcode. Then turn off iTunes Store & App Store.

Step 2. Restart your iPhone or iPad.  

Step 3. Go back to Settings > Touch ID & Passcode and turn on iTunes Store & App Store.

turn off touch id

Way 2. Delete and Re-Add your Touch ID Fingerprints on iPhone/iPad

If you’re having trouble with Touch ID failed on iPhone after update, you can wipe out the saved fingerprints and add them again. Here is how to.

1. Go to Settings > Touch ID & Passcode. Enter your passcode when prompted.
2. Tap on any fingerprint you’ve added.
3. Tap on Delete Fingerprint.
4. Repeat this until all fingerprints are removed.
5. Tap on App a Fingerprint…
6. Follow the on-screen prompts to set up a new fingerprint.

delete fingerprint on iphone

Way 3. Force Restart iOS 11 iPhone/iPad

Performing a force restart can resolve most system glitches.

On pre-iPhone 7 models: Press and hold the Home and Power buttons for at least 10 seconds at the same time until the Apple logo appears.

iPhone 7 or newer: Press and hold Power and Volume Down button at the same time for at least 10 seconds until the Apple logo appears.

force restart iphone

Power or Home button is broken? You can force restart an iOS 11 device without using Power button.

Way 4. Downgrade to iOS 10 to Use Touch ID Properly

If none of the above common solutions fix the Home and Touch ID fail on iOS 11, it could be an iOS 11 bug on some old iOS devices. Apple should fix it in subsequent updates. Prior to that, you can choose to downgrade your iPhone to iOS 10 to use Touch ID. Tenorshare ReiBoot enables you to downgrade to iOS 10.3 without data loss and stuck.

Run Tenorshare ReiBoot Pro and choose Fix All iOS Stuck, select “Fix Now (All iOS 11 Stuck).

ios 11 downgrade stuck recovery mode

Download iOS 10.3.3 firmware online and follow the on-screen steps to replace iOS 11 with iOS 10.

ios 11 downgrade stuck recovery mode

After system recovery, your iOS device is installed with iOS 10.3 successfully. You can use Touch ID as expected before iOS 11 update.

The Bottom Line

In this guide we share 4 different ways to fix Home button and Touch ID failed on iPhone/iPad after iOS 11 update. More iOS 11 bugs and fixes are here.

Related Articles
How to Backup and Restore iPhone before iOS 11 Upgrade
Top 15 iOS 11 Update Problems and Fixes
iPhone Stuck on Apple Logo after Update iOS 11? 4 Ways to Fix
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