Apple’s new iOS 11 brings a batch of new features and most of us can upgrade to this new system without any issue. Well, some users experienced randomly Home and Touch ID not working issue on old iPhone models after iOS 11 update. Actually this issue is also reported in iOS 10.3.3. This post shares some feasible solutions to fix Touch ID not working on iPhone X/8/7/7 Plus/6s/6/5s, or iPad after iOS 11/10.3.3/10.3.2 update.
If your Touch ID for App Store or iTunes Store stops working after iOS update, try these steps to fix.
Step 1. Go to Settings > Touch ID & Passcode, you’ll be requested to enter your passcode. Then turn off iTunes Store & App Store.
Step 2. Restart your iPhone or iPad.
Step 3. Go back to Settings > Touch ID & Passcode and turn on iTunes Store & App Store.
If you’re having trouble with Touch ID failed on iPhone after update, you can wipe out the saved fingerprints and add them again. Here is how to.
1. Go to Settings > Touch ID & Passcode. Enter your passcode when prompted.
2. Tap on any fingerprint you’ve added.
3. Tap on Delete Fingerprint.
4. Repeat this until all fingerprints are removed.
5. Tap on App a Fingerprint…
6. Follow the on-screen prompts to set up a new fingerprint.
Performing a force restart can resolve most system glitches.
On pre-iPhone 7 models: Press and hold the Home and Power buttons for at least 10 seconds at the same time until the Apple logo appears.
iPhone 7 or newer: Press and hold Power and Volume Down button at the same time for at least 10 seconds until the Apple logo appears.
Power or Home button is broken? You can force restart an iOS 11 device without using Power button.
If none of the above common solutions fix the Home and Touch ID fail on iOS 11, it could be an iOS 11 bug on some old iOS devices. Apple should fix it in subsequent updates. Prior to that, you can choose to downgrade your iPhone to iOS 10 to use Touch ID. Tenorshare ReiBoot enables you to downgrade to iOS 10.3 without data loss and stuck.
Run Tenorshare ReiBoot Pro and choose Fix All iOS Stuck, select “Fix Now (All iOS 11 Stuck).
Download iOS 10.3.3 firmware online and follow the on-screen steps to replace iOS 11 with iOS 10.
After system recovery, your iOS device is installed with iOS 10.3 successfully. You can use Touch ID as expected before iOS 11 update.
In this guide we share 4 different ways to fix Home button and Touch ID failed on iPhone/iPad after iOS 11 update. More iOS 11 bugs and fixes are here.