iOS Problems

iPhone Health App Not Counting Steps After iOS 12/11 Update? Try These Fixes

Health is an iOS built-in app that users can adopt to track health information. On iPhone 5s and later, the Health app automatically counts steps, walking and running distances. Well, some users find that their iPhone Health stopped counting steps. Why isn't the Health app counting steps? The cause is hard to predict. This can happen after an iOS 12 or iOS 11 update, or after you install a third-party app. Whatever it is, here are some fixes for you to try when the iOS 12/11 Health app not working on an iPhone X/8/8 Plus/7/7 Plus/6s/6/5s/5.

1. Turn on Health in Privacy Settings

One possible reason for Health app not tracking steps in iOS 11/iOS 12 on iPhone could be the mistake settings in Privacy. Follow the steps below to double confirm you’ve turned on Health in Privacy settings.

1. Go to Settings app on iPhone and navigate to Privacy and then Motion & Fitness.

turn on health on privacy settings

2. In Motion & Fitness, please turn on (enable) Health in order to show the data n Health app dashboard.

activate iphone health app

After this setting, you can walk a bit and check out whether your Health app is counting your steps and display them on the dashboard. If the health app still does not count steps, read on to try other solutions.

2. Steps Not Showing in Health Dashboard

Sometimes the data is being collected, but it is not displaying in the dashboard. If so, follow the steps below to fix:

1. Open Health app, and choose Health Data section on the bottom.

2. Choose Fitness and tap on Walking + Running Distance.

3. Turn on Show on Dashboard.

show on dashboard

After you turn on this option, the steps count, your body measurements, hours of sleep, etc. will appear on the dashboard.

3. Repair iPhone System

If the above methods do not fix the issue Health app not counting steps on iPhone X/8/7/6s/6, it could be an iOS system glitch and I will suggest you repair iPhone system using Tenorshare ReiBoot. This iPhone system recovery tool will repair iOS glitch without data loss.

Step 1. Run ReiBoot and connect iPhone to computer, choose “Fix iOS Stuck” and then “Fix Now”.

ios system recovery

Step 2. Download the latest firmware package online and use it to repair the operating system.

fixing health app not counting steps

Step 3. After system recovery, your iPhone will reboot and the Health app not working issue should be fixed now.

fix health app not working

Conclusion

The above tips should resolve the iPhone Health app not tracking steps or other issues that you have with the Health app. If not, it is possible be a hardware issue related with the motion coprocessor. It is a more complicated issue and you have to contact Apple Support. I hopefully the methods above have resolved the issue for you.

/ Posted by Jenefey Aaron to iOS 11 Follow @Jenefey Aaron