Android Tips

Best Guide: How to Fix WhatsApp Restore Stuck Android

by Anna Sherry   Updated on 2021-09-17 / Update for  Android Recovery

“I just purchased the brand new Samsung Galaxy S10; it’s an amazing device. But the moment I tried to restore my WhatsApp backup files, I got stuck. I don’t know what is going on. I installed the app again, but it is still getting stuck during the backup restore. How do I proceed?”

It must be very frustrating! Being stopped while you are trying to use WhatsApp on your brand new smartphone. Although, pinpointing the origin of the issue is close to impossible and it varies. But there are a few quick and advanced ways available to fix WhatsApp restore stuck Android.

The article below is dedicated to the said cause, take a look for getting info on multiple solutions to fix WhatsApp restore issue.

Part 1: Basic Troubleshoot WhatsApp Restoring Media Stuck Android

The list of solutions we have provided are pretty basic; these are 4 quick but effective solutions to fix WhatsApp restore backup stuck Android issue. Take a look:

Step 1. Make Sure Phone Number and Google Account are Correct

Using the wrong mobile number or the Google account could stop you in the middle of restoring WhatsApp data. This might not have been the issue for your situation, but you can still check them for conformation.

  • Launch WhatsApp on your Android mobile and tap on the 3 dots at the top right corner of the screen.
  • Navigate to ‘Chats’ and then ‘Chat Backup’.
  • Find out if you are using the right Google account.
  • In order to check the mobile number, go to ‘Settings’ and tap on your profile picture. The mobile number will be visible and find out if it is correct.
  • If you are not able to download the latest iOS from Settings > General > Software Update, then you can always use iTunes.
check mobile number and google account

Step 2. Check if Your Network Connection is Good

A bad internet connection could interrupt WhatsApp backup restore in the middle. So, check the status of your internet connection.

  • Navigate to ‘Settings’ and tap on ‘Wi-Fi’.
  • You can toggle the Wi-Fi switch and then connect it to your desired network.

    check network connection

You can even check the password you have entered and see if it is working.

Step 3. Check Available Storage on Your Android Phone

Checking the condition of the storage of your mobile is also necessary. Due to lack of it, WhatsApp backup restore could get stop in the middle of its progression.

  • Open your mobile and navigate to ‘Settings’, tap on ‘Storage’.
  • Now, just check the available storage on your device.

    check android storage

If the storage space is low, you should consider removing some of the files or applications from your Android smartphone.

Step 4. Restore WhatsApp from Local Backup

You can also try restoring from the backup. We are not talking about the backup file you make systematically every week, but we are pointing at the local backup files created by WhatsApp daily.

These backups stay only for 7 days on your smartphone but if you have one available, make use of it.

  • So, navigate to Android Manager Application and go to the following location:‘Internal Storage/WhatsApp/Databases’. This is a backup file extension, and you need to use it to figure out the time a backup copy was made so that you can locate it.

    check android storage
  • After that, find the desired backup file and change its name to ‘msgstore.db.crypt12’ from‘msgstore-YYYY-MM-DD.1.db.crypt12’.
  • Then, uninstall WhatsApp, after that, install it again.
  • Upon completing the installation again, click ‘Restore’ when prompted.

This is a simple way of restoring WhatsApp backup files using the locally created backups by WhatsApp. But remember, after 7 days they will get deleted.

Part 2: Advanced Way to Fix WhatsApp Restore Stuck Android

We found the use of an Android System Repair program to be very effective for fixing WhatsApp restoring media stuck Android.You must be wondering, what is the function of a system repair program for fixing an issue that is related to an application. Weill, it’s a possibility that the issue may not be even related to WhatsApp. It is particularly a glitch of the Operating System, and in this case, it is an Android issue.

So, in such a frustrating situation, only a system repair software will be effective. An independent company called Tenorshare developed our recommended system repair program. We found Tenorshare - ReiBoot for Android to be extremely professional, capable of successful system recovery within a few moments. So, without further ado, let’s take a look at the operating procedure of the said software:

  • So, download and install ReiBoot on your computer and launch it. Connect the Android mobile to it and click on the ‘Repair Android System’ on the program interface.

    repair android system interface
  • In the following interface, click on ‘Repair Now’.

     click on the repair now to proceed
  • After that, you will be asked to select the device information. You need to choose correct device info from the box. If you don’t remember the details, click on the ‘?’ icon below.

    provide device information
  • After selecting the proper device information, the associated firmware package will start downloading. It will take a few minutes.

    download the firmware package
  • After completing the download of the firmware package, click on ‘Repair Now’, and ReiBoot will start fixing the system immediately.

    system repaired successfully

Using the ReiBoot system repair program is one of the best and efficient ways of fixing the Android system and the issues with WhatsApp. You should give it a try.

Bonus Tip: How to Restore WhatsApp Data on Android without Backup

Previously we discussed the ways to successfully restore WhatsApp backup files but what if, there aren’t any backup files available? Well, if the backup files aren’t available, you may think that there is no hope of restoring the backups. But this notion is actually not true at all.

Professional data recovery programs are available, specifically designed for Android mobiles. These are very effective programs, and they will recover your WhatsApp files within minutes. One such program is called Tenorshare UltData for Android. Nonetheless, it is an excellent program with a convenient operating procedure. Let’s take a look:

  • Download and install UltData on your computer, then launch it. After that, connect the Android mobile via USB and click on ‘Recover WhatsApp Data’ tab

    click on recover whatsapp data
  • After that, you have to authorise your computer to trust the mobile. So, click ‘OK’, allowing USB debugging from the pop-up menu.

    device connected successfully
  • Then log in to your WhatsApp account and click ‘Start’ to proceed with the scan.

    provide device information
  • As the scanning completes, all the WhatsApp files will be displayed on the screen; both deleted and existed.

    whatsapp files display
  • Go through the preview and choose the files you want. Then, click ‘Recover’ to restore the WhatsApp files.

    recovery was successful

You can only use TenorshareUltData for Android if there aren’t any backup files available for WhatsApp.

Video Guide: How to Recover WhatsApp Data with UltData for Android


So, there are multiple methods available to fix WhatApp restore stuck Android. There are a few quick fixes, but they are most of the time very effective. But there is still a chance that they may not be able to fix the issue in hand. If the situation goes towards that, you should use the advanced option, Tenorshare UltData for Android as a best option.

  Updated on 2021-09-17 / Update for  Android Recovery

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