iOS Problems

[Fixed] Top 7 iOS 12/12.1 Screen Time Problems and Solutions

Screen Time is a feature in iOS 12 devices which provide information about how you have been using your phone. This helps the users to effectively manage their time. Screen Time can be used to put restrictions on the device's applications remotely from the iPhone's settings through iCloud. For eg, this can be used by parents who want to restrict their children's usage of iOS devices by adding app limits. There are many times when you experience the screen time not working on your device, this article elaborates the iOS 12/12.1 Screen Time bug fixes for the most common iOS 12 Screen Time issues.

Problem 1: iOS 12/12.1 Screen Time Inaccessible and Crashes in Settings

Screen Time can be accessed on all iOS devices by going to "Settings" and then clicking on "Screen Time". But in the latest iOS 12 devices, you may find that when you click on "Screen Time", you will notice iOS 12 Screen Time error of the Screen Time not being accessible at all. If your iOS 12 Screen Time crashes, it can be fixed by either force restarting your iOS device or by repairing the iOS system completely.

Force-Restarting iOS 12 Device to Fix

iPhone 6/5/iPad: Press and hold both Power button and Home button together. Don't release until you see the Apple logo screen.

iPhone 7/7 Plus: On the right side or on the top of your device you can locate the Power Button. Press that and hold. On the left side of your phone you can locate the Volume Down Button. Simultaneously press this and hold till Apple logo appears.

iPhone X/8/8 Plus: Press the Volume Up key and release, then press the Volume Down key and release. Together press the Side key and hold it until the screen shows the Apple logo.

force restart iphones

Your phone gets rebooted and now you can try accessing Screen Time.

Problem 2: iOS 12/12.1 Screen Time Not Updating

There is a very simple fix for the problem of iOS 12 Screen Time not updating. You can follow the guidelines below to solve this issue.

Step 1: From the list under "Settings", click on "Screen Time".

Step 2: Hit "Turn Off Screen Time".

turn off screen time

Step 3: Follow the step 1 and hit "Turn On Screen Time".

turn on the screen time

Your iOS 12 device will then show the updated information in Screen Time.

Problem 3: iOS 12/12.1 Screen Time Not Reporting or Showing Wrong Usage

If you have turned on Screen Time on your device, but still have the issue of iOS 12 Screen Time not reporting, follow the below steps and fix this issue.

Step 1: Go to phone Settings.

Step 2: Open "Screen Time".

Step 3: If your Screen Time is turned off, turn it on.

Step 5: Scroll down in Screen Time section and tap on "Clear Usage Data". You will be prompted to enter your Screen Time passcode to confirm.

clear screen time usage data

This would fix the issue and you can start recording again in Screen Time.

Problem 4: iOS 12/12.1 Screen Time Greyed Out

If you are facing the problem of not being able to access many options on your device except the "Content & Privacy Restrictions" in Screen Time, because of iOS 12 Screen Time greyed out error, worry no more! The solution to this problem is very simple. Basically, if you have an iCloud family account and someone else other than you is listed as the parent or guardian, and you choose to stop sharing information on the family iCloud account, you will face this issue of options graying out. You can simply contact the person who is listed as parent or guardian in your iCloud family account and ask him/her to give you permission for access or make you the parent or guardian in the iCloud family account. As soon as they do this, you can access all Screen Time options without any issues of them greying out. 

Problem 5: iOS 12/12.1 Screen Time Won't Open

If Screen Time won't open on your iOS 12 device, hindering you in accessing it, try applying the following steps to open Screen Time and gain access to its options.

Step 1: Force restart your iOS 12 device by following the steps of "Way 1" in "Problem 1" of this article.

Step 2: From "Settings" open "Screen Time".

Step 3: Disable and Enable Screen Time again.

enable screen time on ios 12

This should fix the issues of screen time not opening.

Problem 6: iOS 12/12.1 Screen Time Passcode Not Working

If your iOS 12 Screen Time does not work because you have lost or forgotten the Screen Time password, the only option you have is to reset all settings of your phone. You will have to do it in the following way.

Step 1: Go to "Settings" under "General".

Step 2: Tap "Reset"

Step 3: Select the option "Reset All Settings" and "Erase All Contents and Settings"

reset all settings of iphone

This may solve the issue as it will reset all your iPhone settings. If you didn't make a backup in advance and lost everything after factory reset, you can try Tenorshare UltData to recover iOS 12 data easily.

Problem 7: Sand Timer Won't Disappear After Closing Screen Time

In a scenario wherein, even after closing Screen Time on your iOS 12 device, the Sand Timer won't go, this is what you should do.

Step 1: From Settings, choose the option "Screen Time".

Step 2: Tap on "App Limits" to continue.

app limit screentime

Step 3: Choose the applications for which you want to delete the limit and click on "Delete Limit".

deleting limit ios 12

Your problem should be fixed!

All-inclusive Solution: Fix All Screen Time Problems without Data Loss

No matter what kind of Screen Time problem you are encountering, you can fix it through a system recovery. One of the best iOS system recovery software is Tenorshare ReiBoot. This tool is aimed to fix 50+ types of iOS sutck/errors without data loss.

Fix All iOS 12 Update and Stuck Problems
  • 1-click to Enter/Exit Recovery Mode Free
  • Repair Various iOS System Problems like Apple logo , iPhone won't turn on , reboot loop, etc.
  • Fix your iOS to Normal without Data Loss
  • Fully Compatible with iPhone XS/XS Max/XR/iPad/iPod

Step 1: After downloading and installing this software on your PC/Mac, on the main interface of this tool, connect your device to PC and once it is detected, click on "Repair Operating System" or "Fix All Stuck Issues".

repair operating system

Step 2: After click "Fix Now", you can download the Firmware package online.

firmware package download

Step 3: After the download of Firmware package, Tenorshare ReiBoot will start repairing your iOS 12 device.

ios 12 device getting repaired

You can even use the Deep Repair option, but this would erase all the data on your device.

This is the most convenient way of solving the problem of iOS 12 Screen Time not working.


With the introduction of iOS 12 software update, many issues related to Screen Time have been encountered. These are some of the common issues faced when iOS 12/12.1 Screen Time does not work. By using the above-mentioned hassle-free ways, the most common problems of Screen Time on iOS 12 not working can be efficiently fixed and you can then continue using this unique feature of iOS devices conveniently. Out of all these fixes, the best option to repair these common glitches in iOS 12 devices is using the highly recommended iOS system repair software -Tenorshare ReiBoot.

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/ Posted by Jenefey Aaron to iOS 12 Follow @Jenefey Aaron