iOS Problems

How to Fix Apple Music App Crashing in iOS 12/11.4/11.3/11.2/11

Summary: This post aims to fix Apple music app crashing, music app black screen or won’t open after iOS 12/11.4/11.3/11.2/11.1/11 update. If you are running into one of these music app bugs on your iOS 11 and iOS 12 iPhone/iPad, read on and get it fixed.

ios 11 music app crashing

Accompanied by the increasing distribution of iOS 11, more and more problems are reported. Apple music app not working is one of the problems that plague quite a number of iPhone/iPad users. Some occasions the Apple music app started crashing since updating to iOS 12/11.4/11.3/11.2/11.1/11; on other occasions the music app close itself immediately after opening. If the music app crashing on your iPhone X/8/7/6s/6/5s with iOS 12/11, the 6 fixes we are going to elaborate in the following part should help.

6 Ways to Fix Music App Keeps Crashing on iPhone/iPad with iOS 12/11

Way 1. Hart reset your iPhone/iPad

A simple restart is seldom helpful to fix the music app crashing; hence, I will suggest you perform a hard restart.

iPhone 7 or earlier:

Press and hold the sleep/wake button and Home button (Volume Down button for iPhone 7 and 7 Plus) at the same time until you see the Apple logo appears.

iPhone X or iPhone 8/8 Plus :

Press and release the Volume Down button and then the Volume up button. Long hold Side button until you see the Apple logo appears.

hard reset iPhone X

Way 2. Uninstall and reinstall music app

Reinstalling the music app is worth trying to fix iOS 11 and iOS 12 music app not working on iPhone.

  • Tap the music app icon and hold on until there is a “X” on the top left corner. Press “X” and click Delete in the pop up confirmation window to remove the app.
  • Go to App Store and download music app.

Way 3. Clear memory on iPhone in iOS 12/11

If there are tons of songs, videos or apps on your iPhone or iPad, I will suggest you check the storage of your device. If your iPhone is short of storage, it could cause the app crashing or won’t open.

You can go to Settings > General > Storage & iCloud Usage > Manage Storage to check the used and available storage on your device.

If your iPhone is running out of storage, you can clear iOS 11/12 memory to reclaim some storage.

Way 4. Disable Wi-Fi or reset network settings

Some iPhone 7/6s users said that they fixed the Apple music crash issue by disabling the Wi-Fi on iPhone, though it is hard to see why the Wi-Fi network has caused the Apple music not working properly. Anyway, you can try these tips one by one to see whether it is beneficial to the music app stop working after iOS 11 or iOS 12 update.

  • Disable the Wi-Fi network on your iPhone.
  • Try a different Wi-Fi network to see if the music app works fine.
  • If it still crashes on another Wi-Fi network, try resetting network settings: Go to Settings > General > Reset > Reset Network Settings.

Way 5. Recover iOS 11 system to fix music app keeps crashing in iOS 11/12

If none of the above solutions help you fix the crashing with Apple music on iOS 11 iPhone/iPad, it could be a system glitch. To fix it, you can use an Tenorshare ReiBoot to repair iPhone system.

Tenorshare ReiBoot will repair iOS system without data loss to fix various iOS stuck and errors including the latest iOS 12, such as iPhone stuck on recovery mode, Apple logo, iOS update failure and more. Download and install it to fix Apple music won’t open or keeps crashing issue.

Launch Tenorshare ReiBoot on your PC/Mac and connect your device to computer. Choose “Fix All iOS Stuck” > “Fix Now”.

fix apple music crashing

Download the firmware file for your device and start recovering the iOS system.

download firmware package

Way 6. Restore iPhone in iTunes (Data Loss)

Restoring in iTunes is also a workable way to fix some iPhone issues. The downside is that all data and settings in your device will be wiped out after restore. So please backup your iPhone before trying this method to fix Apple music crashes on iOS 11/12.

Open iTunes on your PC/Mac, and connect your device to computer via USB cable. In Summary tab, choose Restore iPhone…

restore iphone to fix apple music crash

Bottom Line

With the 6 methods in this post, you should get the iOS 11 and iOS 12 Music app crashing fixed. For any comment or suggestions, just tell us in the comment.

/ Posted by Jenefey Aaron to iOS 11 Follow @Jenefey Aaron