Top 21 MacOS Catalina Update Problems And Its Solutions
The new MacOS Catalina update is quite excellent, praised by many developers and even the users. There are many reasons for that; first of all the new MacOS Catalina looks quite nice and it is packed with numerous features which are mostly loved by the users.
First of all, there is no iTunes. It is replaced by Music, Podcasts and TV. The Sidecar feature makes the MacOS a second display. There is a "Find My Mac". Screen time is also incorporated, it lets the user monitor their screen time, similar to iOS. Even after all these, newly allocated features users are still having issues, with the released beta version of the OS. The finished version may not have these terrible issues but at this moment users are really struggling as they have to deal with these issues.
- Problem 1: It Could Not Normally Run The IntelliJ
- Problem 2: Stuck in Catalina Updates
- Problem 3: All My Reminders Have Gone
- Problem 4: Not Able to Share Screen via Skype
- Problem 5: Remove Beta System Settings Freeze
- Problem 6: Could Not Connect to The Server
- Problem 7: Asks Me for My Apple ID to Download from The App Store
- Problem 8: iTunes Be Discontinued as Stated by News Media
- Problem 9: ExpressVPN Problems
- Problem 10: iPhone Ringtones Sync Problems
- Problem 11: Mac Error Code -1008F
- Problem 12: Quicktime Player 7 Not Supported iOS Catalina
- Problem 13: What Is AMPDevicesAgent in macOS Catalina
- Problem 14: Unable to Sync iPhone after Updating to macOS Catalina
- Problem 15. An Error Occurred While Installing The Selected Updates
- Problem 16. Mac Can’t Update to Catalina
- Problem 17. Bluetooth Not Working in macOS Catalina OS
- Problem 18. Keyboard Not Working after Updating to macOS Catalina
- Problem 19. iPhoto Not Working on macOS Catalina
- Problem 20. Wifi Not Working on Mac Catalina
- Problem 21. How to Go back to The Mail Classic View in Catalina
Problem 1: It Could Not Normally Run The IntelliJ
A lot of users stated that the InstalliJ is not running properly on MacOS Catalina. The reasons can be many but here is the solution.
You can reinstall the OS, which could relieve the issue. But this is a very systemic procedure. If you don’t want to lose all the data from your Mac, you have to make a backup of the device first. Then, you have to follow the 2 different methods to complete the installation properly.
Solution 1: Erase MacOS Catalina
Step 1: First, you have to connect your Mac to the internet. Wi-Fi or Ethernet, anything will work.
Step 2: There is an Apple icon at the top left corner of the screen, you need to click on it.
Step 3: After that, the drop-menu will be revealed and select "Restart" option from the menu.
Step 4: You also need to hold "Command + R" keys until the Mac reboots. Holding those key will send the Mac into Recovery Mode.
Step 5: In the Recovery Mode, navigate to OS X Utilities and select "Disk Utility". Followed by, a click on "Continue" to proceed.
Step 6: Now, you have to select "Startup Disk" and then, click "Erase" found at the top of the panel.
Step 7: Here, you have to type a name for the file that is to be erased. So, type MacOS Catalina.
Step 8: Now, a format list will be visible. If the Mac is using "HFS+" then you have to choose "Mac OS Extended"; if the Mac is using "APFS", then just select "APFS" from that list.
Step 9: Then, select "GUID Partition Map".
Step 10: Lastly, click "Erase" in order to erase the beta version of MacOS Catalina.
Upon completing this procedure successfully, you can exit Disk Utility and your Mac is ready to install MacOS Mojave.
Solution 2: Reinstall MacOS Mojave
Now that you have erased MacOS Catalina from your Mac, you will have to install a version of MacOS; in this case, it is MacOS Mojave. The steps are pretty simple, let’s have a look;
Step 1: Again, connect the Mac to an internet connection.
Step 2: You obviously have a bootable hard drive, create to install Mojave on the Mac.
Step 3: Click on the Apple icon at the top left corner and select "Restart" from the drop-menu.
Step 4: As your Mac restarts, you have to press and hold the "Option" key; doing this will initiate the Startup Disk.
Step 5: Now, you have to select your "bootable drive with MacOS Mojave" from the list startup disk list.
Step 6: The installation will begin after you click "Continue" on the MacOS Mojave window.
Problem 2: Stuck in Catalina Updates
Many users have complained that while they were trying to update to Catalina, the Mac got stuck on Catalina update.
Solution 1: Restart Mac
In such a scenario, our first solution would be to restart Mac. The steps are very simple;
Step 1: Open your Mac and click on the Apple logo at the top left corner of the windows.
Step 2: A drop-menu will appear and click on the "Restart" option.
After the Mac is restarted successfully, you can try again installing the MacOS Mojave. You can look at the installation procedure of MacOS Catalina in the solutions above.
Solution 2: Check The Storage
It is also possible that due to lack of storage you are facing this issue. The MacOS updates are very large; so, even before you proceed with the installation check the storage.
Step 1: Go to Apple Menu and click on "About This Mac".
Step 2: Inside that section, you will be able to check "Used" and "Available" storage.
Problem 3: All My Reminders Have Gone
Sometimes after updating to new MacOS Catalina all the saved reminders are getting erased. And this is quite a common issue recently.
Solution: Restore Reminders
Step 1: Open the iCloud official website. Sign in to your iCloud account and then go to the settings.
Step 2: Inside the settings, you will find "Restore Calendars and Reminders" option at the left bottom of your screen. Click on that option to restore them back and it works. But you won’t be able to access them on iCloud.
Problem 4: Not Able to Share Screen via Skype
Users are having issues while launching Skype screen sharing feature after updating to new MacOS Catalina. Well, you can try 2 things to fix this;
Solution 1: Clear Skype Cache
Step 1: Log out and quit Skype and go to "Finder".
Step 2: Press Command + Shift + G and type "/users/
After that, delete the following;
- Containters > com.microsoft.SkypeForBusiness
- Internet Plug-Ins > MeetingJoinPlugin.plugin
- Logs > LwaTracing
- Saved Application State > com.microsoft.SkypeForBusiness.savedState
- Preferences > com.microsoft.skypeforbusiness.plugin.plist
Solution 2: Clear The Keychain Access
You can also try to clear the keychain access. Just go to the KeyChain folder and delete everything.
Problem 5: Remove Beta System Settings Freeze
"I am trying to remove the new Catalina Beta from my system but every time I do that; beta system settings freeze."
Solution: Enter The Recovery Mode
The solution is very simple; you have to boot the device into the Recovery Mode. Erase your hard drive completely and then restore to the previous version of MacOS using your Time Machine backup or any other backup you have stored.
You can reboot Mac and hold "Command + R" keys until the Mac reboot is complete. Holding those key will send the Mac into Recovery Mode.
Problem 6: Could Not Connect to The Server
While updating to the Beta version of MacOS Catalina users are having trouble to connect to the server. They are getting "An error occurred while installing the selected updates".
Solution: Try to Update Again
It is possible that the server is down and you can try to update again. Just Navigate to the Apple menu at the upper left of the Mac screen. Click on the “Apple” logo. Next, choose “about this mac”. Then, you will see the pop-up windows below, click “Software Update”.
Problem 7: Asks Me for My Apple ID to Download from The App Store
After I reinstalled MacOS on my computer, I was asked to download my Apple ID from the App Store. This is very disturbing because I intend to sell the device.
Solution: Clear iPhone Data
We don’t know if the Apple ID is still saved on your device but you can take the following 6 steps to makes sure that it is erased for good.
1. First, you need to create a backup of the device. All the important files and data must be stored.
2.After you have backed up the entire device; sign out of iTunes.
Step 1: Launch iTunes and at the top of the panel, click on "Account"
Step 2: Then, go to "Authorizations" and finally click on "Deauthorize This Computer". You will be asked to provide your Apple ID and password.
3.After that, sign out of iCloud;
Step 1: Go to Apple Menu and click on "System Preferences".
Step 2: Click on iCloud and then click on "Sign Out".
You will be asked if you want to keep a copy of your iCloud data on the Mac; so, just click "Keep a copy to proceed".
4.Now, you have to sign out of iMessage. Steps are;
Step 1: Go to the Messages app and click "Messages".
Step 2: Then, navigate to "Preferences" and click "Accounts".
5.This step is optional but if you have paired any Bluetooth devices with the Mac, you need to unpair them.
6.Finally, erase your hard drive clean. The best option is to Factory Restore the device.These are steps, after completing them you will be ready to sell your device.
Problem 8: iTunes Be Discontinued as Stated by News Media
Apple has eliminated iTunes form the new MacOS Catalina for good, and they have distributed its functions into 3 parts; Apple TV, Apple Podcasts and Apple Music. But users are worried about what will happen to their purchased music files that they have compiled for decades.
Solution: Go to 3 Parts of The iTunes
As per Apple, they have split the iTunes functionality into 3 parts in the new MacOS Catalina. It has been split into Apple Music, Apple TV, and Apple Podcast. Any purchased movies will be transferred to Apple TV; purchased music will be transferred to Apple Music and podcasts will get transferred to Apple Podcast.
Problem 9: ExpressVPN Problems
The EpressVPN is not running on the new MacOS Catalina properly. It is simply not getting launched and some users have also complained that it is not even accepting the activation codes.
Solution: Remove All Applications Related to ExpressVPN
So, if you are having issues with ExpressVPN on MacOS Catalina beta, you need to follow the steps below to get it fixed;
Step 1: Go to "Applications" and look for "ExpressVPN" and send it to the bin.
Step 2: Now, go to "Finder" and search for "ExpressVPN". Your entire computer will be searched and you need to eliminate every application related to ExpressVPN.
Step 3: Now, reinstall the app again.
This procedure should work and get rid of the said issue.
Problem 10: iPhone Ringtones Sync Problems
You tried to transfer music to your new iPhone after updating to Mac Cantina but the device is not syncing.
Solution: Connect The iPhone to The MacBook
Step 1: First, select your iPhone, you will find it in the list of devices just under the location section.
Step 2: Now, pair the iPhone to the MacBook.
Step 3: "Trust This Computer" message will appear on your iPhone, click "Trust".
Step 4: You will be asked for your password and only after providing it you will see the details of the connected device on the screen of MacBook.
Step 5: Lastly, click "Sync" in order to start the process.
Problem 11: Mac Error Code -1008F
"So I was trying to reinstall Mojave after running Catalina and when I go through the internet recovery I get the spinning globe with the download bar beneath it. When it just about finishes it gives me an error code which is 1008F. Tried google with no help. Even went to the link my Mac said but it comes back with no page found.
After launching Catalina, Mac error code - 1008F occurs very often when you try to reinstall Mojave. It usually means that the Internet recovery process cannot be completed.
Solution 1. Reset NVRAM
- Shut down your Mac and turn it on again.
- When you hear the startup sound, quickly press and hold the following four keys together: Option + Command + P + R. Keep pressing these four keys until your Mac restarts. You will hear the startup sound again.
Solution 2. Troubleshoot with the Disk Utility Tool on Your Mac
- Restart your Mac by clicking Apple Menu > Restart.
- Press and hold the Command and R keys together until the Apple logo appears.
- Click Disk Utility > View > Show all Devices, then choose the disk that you need to troubleshoot > Click “First Aid” button > click “Run”.
Solution 3. Update Software
Navigate to Apple menu > click the Apple icon > select “Software Update”. After updating, turn to see if the error code-1008F still occurs.
Solution 4. Seek Help from Apple Repair Centers
If all solutions mentioned above fail, it is possible that there is something wrong with the hardware. It is suggested to visit an Apple repair clinic and have it checked.
Problem 12. Quicktime Player 7 Not Supported iOS Catalina
"Hey so did QuickTime player 7 does not supported Catalina this year? so I used QTP7 on my iMac mid 2011 inch its works fine also iTunes as well! Thanks!
This user encountered the problem that QuickTime 7 couldnot be installed on your Mac and needs to be updated. Actually, there are many apps are having the same problem after macos is updated to Catalina. The reason is that macOS Catalina only supports the 64-bit apps instead of 32-bit apps. So, how to solve the problem of Quicktime Player 7 not supported iOS Catalina ? Here is the quick fix.
Solution: Update Your Quicktime Player
macOS Catalina only support 64-bit apps and the 32-bit apps will not be supported. Quicktime Player 7 is 32-bit application, which is not compatible to the macOS Catalina. You can update this application to QuickTime Player 10, which is 64-bit.
Tip: How to Check Whether Your Apps Are 64-bit Or Not
Navigate to Apple logo > About this Mac > System report > Scroll down to find "Applications"
Problem 13: What Is AMPDevicesAgent in macOS Catalina
After having updated to macOS Catalina, you may get a pop-up window stating “AMPDevicesAgent wants to use your confidential information stored in iOS backup in your keychain” when you backup up your iPhone or iPad. So what is AMPDevicesAgent? Is this something new within macOS Catalina? Here we collect several the most frequently asked questions and provide the answer for you.
Common Questions about AMPDevicesAgent and Answers
1.What Is AMPDevicesAgent?
It is a package named “AMPDevicesAgent”. It's from /System/Library/ which should be a Read-Only Volume.
2.When Will The Notification Windows Pop Up?
In general, it appears when syncing your iPhone or iPad over WiFi and it is the first time connect it to your Mac with a cable.
3.Is AMPDevicesAgent from Apple or The Third-Party Request?
It's part of the OS which is from an iOS private framework instead of the third-party request.
4.Is It Safe to Allow?
Yes, you can enter your keychain password and tap “Always allow” if the mac is trusted.
Problem 14: Unable to Sync iPhone after Updating to macOS Catalina
According to some users’ report, their macBook fail to sync with iPhone/iPad after updating to macOS Catalina. It seems that the Finder app on Mac is unable to recognize the connected iOS devices. If your are encountering the same problem, you can try to use the following tips to solve this sync problem on your MacBook running macOS Catalina.
1.Enabled iOS Devices in The Finder Settings
- Navigate to the top menu and click on Finder, select “Preferences”.
- Switch to the “SideBar” option, tick the “CDs, DVDs, and iOS Devices” box. (If you don’t enable it, your iPhone/iPad will not be located.)
2.Restart the Finder App
- Disconnect your iPhone from your Mac first.
- Press the Option key in your keyboard. Then right click on the Finder on the dock, tap on Relaunch.
- Connect your iPhone/iPad again to see if Finder detect your device successfully.
3.Restart Your Mac And Then Open Finder App Again to See If It Detects Your iPhone.
Problem 15. An Error Occurred While Installing The Selected Updates
This problem arises when you try to install the latest macOS Catalina in the system preference. When you click the “Update Now” button and enter the downloading interface, the windows will pop up saying “The update package has been deleted since being downloaded from the Apple Software Update server.” It indicates that there was something wrong with the update. So how to fix this errors? Here’s quick fix.
Step 1. Disable The Content Caching Service
- going to System Preferences > Sharing > Unchecking the ”Content caching” option
- After that, restart your Mac.
Step 2. Free up The Storage Space
Step 3. Go to “System Preferences” and Update again. (Press the “Command–R” to refresh the list of available updates if you don’t see the update.)
Problem 16. Mac Can’t Update to Catalina
Some users, especially for late 2015 iMac users,complained that they are unable to update to Catalina because their Mac does not notice the new update. Or, they get the following message. "Update not found. The requested version of macOS is not available" . So How to get Catalina and update to it?
1.Click the Apple menu > Check System Preferences > Software Update > Update Now
2.Go to the App Store and search for Catalina to download.
3.Check The Storage Space
Installing Catalina require your Mac has at least 12.5GB of available storage space and 4GB of memory. So if your Mac has insufficient storage space, you need to free up storage space by deleting unimportant files or software.
Problem 17. Bluetooth Not Working in macOS Catalina OS
Some users reported that they couldn’t connect to Bluetooth after updating to macOS Catalina. To fix the issues of Bluetooth not connecting at all or couldn’t find the Bluetooth, you can try below steps.
- Remove the .plist files (~/Library/Preferences/com.apple.Bluetooth.plist, ~/Library/Preferences/ByHost/ com.apple.Bluetooth.XXX.plist)
- Reset PRAM/NVRAM, just holding the Command + Option + P + R keys.
- Reset bluetooth module + Removing all devices
- Restart Mac
Problem 18. Keyboard Not Working after Updating to macOS Catalina
"I have install Catalina, i have install the first update, now is not working the keyboard en the mousepad, now i'm use a extern keyboard(usb) but can not use the command ctrl-r for a reset, what can i do?"
If your keyboard is not working after update to macOS Catalina, you can try the following methods.
- Clean the keyboard.
- Restart Your Mac
- Remove the back off your macbook.
- Delete Recent Apps
Problem 19. iPhoto Not Working on macOS Catalina
“I just updated to Catalina what a horrible mistake.....I lost access to my photos on iPhoto. how do I fix it.”
After updating to macOS Catalina, you will find that iPhoto is unavailable. What’s the problem with this issue? Here are the reasons:
- iPhoto is a 32 bit app which is incompatible with the Catalina now.
- iPhoto has been phased out by Apple since Yosemite 10.10.3 was released in 2015 and replaced by Photos application. It means that you cannot update the iPhoto through the App Store if your iPhoto is not 9.x version.
Since iPhoto is not working on macOS Catalina, how do you access your photos stored in the iPhoto on your Mac? Is there alternative to the iPhoto? The following are some of the things you can do.
Way 1.The application “Photos” can open existing iPhoto library so you can simply continue with “Photos”. Just press the Option key on your keyboard and select the iPhoto library, then you can access to your photos on iphoto.
Way 2. Purchase a different photo app to replace it.
Way 3. Use Google Photos to Replace iPhoto.
Suggested Reading: iPhoto Not Working on macOS Catalina, What to Do
Problem 20. Wifi Not Working on Mac Catalina
“when installing Mas Os Catalina, the WiFi module stopped working. Reinstalling Mas Os Catalina did not help. Standard diagnostic tools did not help.”
It is a common problem with the new macOS Catalina, it seems that Apple didn't include the driver for a specific WiFi chip in Catalina. If your iPhone can connect the same Wifi perfectly, then it's not the Wifi issue. To fix WiFi not working on macOS Catalina, try the following solutions.
1. Restart your router and try again. (Turn off the power supply and Turn on again, Wait for several minutes and connect the WiFi again).
2. Restart Your Mac [Navigate to the Apple logo > Restart or directly press the Power button on Mac]
3. Remove/delete the wifi network and then join again.
- Navigate to the Apple Menu on Mac > System Preference > Network.
- Click on the "Wi-Fi" option on the left side > Click "Advanced" on the bottom right corner > Select the network you want to remove > click the "-" sign.
- After removing the network, you can add it again. Just click "+" sign > enter the network name > click "OK".
4. Troubleshoot with Network Diagnostics [Apple Logo > System Preferences > Network > WiFi > Select Active WiFi Network].
5. Downgrade to Mas Os Mojave
Problem 21. How to Go back to The Mail Classic View in Catalina
"I updated to Catalina today. However when I open Mail, I no longer see the Column headings. Can anyone assist in getting back the column headings in Mail under the Catalina operating system? The classic view is no longer available under Mail Preferences." Sourece: apple discussion about Catalina mail problem.
In the new macOS Catalina, the classic view of mail is no longer in preference, which means that you cannot adjust the column width and change the message list font style. So, how to get classic view back? Regrettably, Apple has removed the mail classic view option in the newest Catalina and there is no direct way to shift to the classic view. But you can change the viewing as following.
1.Go to Mail menu > Preferences > Viewing, In the “list Preview” option, choose “None” from the drop-down.
2.Go to View menu and enable the three selections: Use Column Layout; Hide Mailbox List; Hide Tool Bar.
3. If you think it too troublesome, then you can also send your feedback to Apple. Apple may make a difference in the next update because many Mac users have complained this mail issue in Catalina. Here is the link: https://www.apple.com/feedback/mail.html.
Extra Tips: How to Recover Deleted Data/Files from MacOS Catalina
If a few of your precious data or particular files got deleted during the fix of MacOS Catalina problems, don’t get upset.
There are extraordinary applications available which are capable of recovering data even from the deepest crevice of your hard drive. The solution to these MacOS issues are really effective but it can erase or delete files from your hard drive. So, it will be best for you to be prepared.
The data recovery software we are about to discuss is called UltData - Mac Data Recovery. This version of Tenorshare UltData is specifically designed for Mac data recovery. The software is really effective for lost file recovery. Among other things, the installation and even the operation of the program are very simple. Let’s have a look at how to operate UltData - Mac Data Recovery;
Step 1: Download and install the UltData - Mac Data Recovery on your Mac.
Step 2: After completing the installation, choose a location on your hard drive. Click "Scan" and the program will start scanning for lost files on your Mac.
Step 3: UltData - Mac Data Recovery will take a significant amount of time to scan the hard drive for the deleted files. After that you will be able to view the generated results, all the recoverable files will be listed and categorized. You can click on specific files to preview more details.
Step 4: After selecting files from the preview list, click the "Recover" button below and you also have to specify a path to save them on your hard drive.
You can clearly, see how simple it was to recover deleted files with UltData, there is simply no complications. But you need to remember not to save the recovered files on the same partition where you lost them, doing the said could lead to permanent loss of data. Here is a video about how to recover deleted Data/Files from Mac.
MacOS Catalina is the latest one in the MacOS line up, and every year the company releases the beta version for the users hoping to work with their responses. But it is also true that the beta version is not the finished version and it gives the users its fair share of trouble while they are using the OS. So, we are just saying to stay prepared, the solutions we provided can be integrated to those specific MacOS Catalina update problems and they are effective but you also need to be ready if some important files were lost with UltData - Mac Data Recovery. You will be able to recover them immediately.