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iTunes Won't Install or Update – How to Fix iTunes Installation Error

October 14, 2016 12:23 pm / Posted by Jenefey Aaron to iTunes Tips
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It seems as though some users have issue installing or updating iTunes on Windows 10/8/7. Here we list the common iTunes installation errors and also the corresponding workarounds.

Problem 1: Windows Installer Package Error

If iTunes won't download or install on your Windows, you may receive one of the following error messages:

"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

itunes windows installer package error

This iTunes install error is not strange to some users who came across the same iTunes 12.7/12.5/12.3 installation error on Windows 10. The most common cause of the errors is outdated or incompatible version of Apple Software Update on the PC. Here are some possible troubleshooting methods you may take into consideration.

Solution 1: Repair the iTunes Software First

Solution 2: Uninstall All Apple Software and Reinstall

If that doesn't work, you may need to completely uninstall iTunes and related drivers, then reinstall on your computer again.

Problem 2:iTunes Error 7 (Windows Error 193) When Trying to Install iTunes for Windows

"I am running W7 64-bit. Every time I try to install ITune I get an Error 7 (Windows error 193) upon completion ( and another pop up that says 'iTunes helper was not installed'). During the installation process I get a message that Apple Mobile Device Service was unable to start. To which I select 'Ignore'"

itunes error 7 during installation

This is another error message that occurs during iTunes installation. You can follow the steps to resolve this error.

Note: The steps below are only applicable when the message contains error 193, but not other Windows error code.

1. Head to C:\Windows\System32

2. Locate the following files and remove them to Recycle Bin.


Make sure that the file names that you drag to the recycle bin match those above exactly. If you cannot locate a file, skip and go to the next file. Any other files should not be removed from this folder.

3. After you drag these files to Recycle Bin, go and perform a repair on both installed versions of Apple Application Support (64 and 32-bit) in the Add/Remove Programs list in the Control Panel. iTunes requires both 64 and 32-bit versions of Apple Application Support.

4. Launch iTunes. If iTunes won't launch and you see the error 7 (Windows error 193) again, you should reinstall iTunes again.

Problem 3: iTunes Won't Install with Error "Apple Application Support Was not Found"

itunes apple applications support error

If iTunes won't install on Windows 10/8.1/8/7 with the error "Apple application support was not found (Windows error 2)", you can correct this issue following below suggestions.

If the aforementioned methods didn't work for you, you can try Tenorshare TunesCare, which is a FREE and professional iTunes repair tool, can easily solve all iTunes issues within a couple of clicks.

So, we summarize the most common error messages during iTunes installing and updating. Hope these tricks help when you cannot install or update iTunes. As a matter of fact, iTunes is a complex program that many iOS users are not prefer. Using iTunes for iOS data syncing and transferring is complicated and time-consuming. If you are looking for an alternative to iTunes, I recommend Tenorshare iCareFone - which features iOS data transfer, backup & restore, iPhone cleaning and tuneup as well as iOS problems fixing.

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