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[Fixed]: iTunes Won't Update or Restore iPhone (Including iPhone 7/7 Plus)

October 14, 2016 10:24 am / Posted by Jenefey Aaron to iTunes Tips
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Have you ever encountered iTunes won't update or restore iPhone by giving error message or causing iPhone stuck on "connect to iTunes" screen? Just as this iPhone user on Apple forums:

"Can someone please help me? I updated my iPhone 5s and it did all it needed to then it told me to connect to iTunes using my laptop, which I have done, Nothing is working I can't turn my phone on it still shows connect to iTunes. I have tried 3 times to restore the software BUT NOTHING.....PLEASE HELP ME"

If you are running into similar update or restore issues, or iTunes gives error while updating or restoring iPhone, iPad or iPod touch, keep reading on to learn how to fix when iTunes won't update or restore iPhone 7/7 Plus/SE/6s/6s Plus/6/6 Plus/5s/5c/5.

Fix iTunes Won't Restore iPhone and iPhone Stuck on "Connect to iTunes" Screen

Sometimes when you try to update or restore your iOS device in iTunes on your Mac or PC, you may find that iTunes cannot complete the restore/update and your iPhone gets stuck on connect to iTunes screen (Recovery Mode). How to get your iPhone out of recovery mode and restore/update it successfully? I recommend you a third-party software – Tenorshare iCareFone.

Free Download For Win 10/8.1/8/7/XP
Secure Download
Free Download For macOS 10.13 and below
Secure Download

Choose Fix iOS Stuck feature in Tenorshare iCareFone, and you will find that there are Enter/Exit Recovery Mode and Enter/Exit DFU Mode. They aim to resolve various iPhone/iPad freezes including white apple logo, black screen of death, continuous reboot, etc.

Fix iphone stuck on recovery mode

If your iPhone is stuck at recovery mode, the "Start Now" in Exit Recovery Mode is highlighted. Click "Start Now" button and wait for your iPhone to boot into normal state.

This is a one-click solution to resolve iPhone freeze that happens on update/restore.

Fix iPhone Update or Restore Error in iTunes

When you restore or update your iPhone, iPad or iPod touch, you might see this message: "The iPhone [device name] could not be restored. An unknown error occurred [error number]."

Since the causes of specific iOS update and restore errors vary, you can refer to this article to get the top 6 ways to fix update/restore errors in iTunes.

Using Tenorshare TunesCare

Another way to fix "iTunes not updating or restoring on iPhone", then you can attempt to use Tenorshare TunesCare, which is an all-in-one iTunes repair tool to fix all iTunes syncing problems and iTunes errors for free.

Repair iOS System as Ultimate Solution

If neither of the above solutions helps, it might be because of system files loss or iOS files corruption. In this case, you have to fix the iOS system. Fortunately, iPhone Care Pro provides a safe way to repair iOS system without data loss.

Done! You fix the corruption/lost iOS system file by repairing the operating system. What is more, the iOS version is up to date now.


We summary three feasible ways to fix iTunes update/restore issues that you may be troubled. To be honest, iPhone Care Pro provides more features including cleanup junk files in iOS device, transfer iOS data, backup & restore, and remove ads.

Free Download For Win 10/8.1/8/7/XP
Secure Download
Free Download For macOS 10.13 and below
Secure Download
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