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Top 12 iPhone Backup Problems and Fixes 2018

March 07, 2018 03:29 pm / Posted by Jenefey Aaron to iPhone Tips
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For most iPhone users, we rely on iTunes and iCloud to back up our iPhone, iPad and iPod so that we don’t need to worry about data loss by accident. However, some users also encountered iTunes/iCloud backup issues from time to time, such as cannot backup iPhone, iTunes backup cannot complete, backup erros etc. In this article, we’ll list out some common backup probelms and their fixes.

iPhone Won’t Backup to iTunes/Computer

Some people found that when connect the device to computer, iTunes will not start syncing. This issue can occur when iTunes version is too old, unproper connection between iOS device and PC, security software protection etc. When this problem happens, check the top 4 ways to fix iTunes not backing up iPhone completely.

iTunes Backup Corrupted or Not Compatible with iPhone

backup corrupt

When backing up iPhone, an error may occur saying that iTunes could not backup the iPhone because the backup was corrput or not compatible with the iPhone. You can open iTunes, go to “Edit” -> “Prefenences” to delete the old backups and create a new one. Or you can use an alternative tool called Tenorshare iCareFone to make backups optionally.

Free Download For Win 10/8.1/8/7/XP
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Free Download For macOS 10.13 and below
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Free download and install the program on your Windows or Mac, run the software and click "Backup & Restore" from the interface. Tick the file types you want to back up and click “Backup” to proceed.

backup iphone

iCloud Backup Failed/Could Not Be Completed

Some users might have seen the error message “the last backup could not be completed” during iCloud backup process. This problem is usually caused by the unproper network connection or outdated software. You can try the following ways to fix iPhone backup failed easily.

1. Reboot iPhone

The most basic way is to reboot your iPhone and then enable iCloud back up to have another try.

2. Log out of iCloud and Log in

There’s also possibility that soemthing went wrong with iCloud. So you are also recommned to log out your iCloud account and then log back in to check if it works. Go to Settings -> iCloud, tap “Sign Out”.

sign out icloud

3. Update Software

However, if the above methods didn’t help, you can check if there’s new software update on your device. Go to Settings -> General -> Software Update to download and install the latest iOS.

4. Reset Network Settings

As we’ve mentioned above, network connection problem is also a possible cause for iCloud backup not completing. Try to reset network settings on your iOS device and back up iPhone again. To reset network settings, go to Settings -> General -> Reset -> Reset Network Settings.

reset network settings

iPhone Backup Not Showing in iTunes/iCloud

For most users who have changed to a new deivce, restore all the data from the previous backup is necessary. However, sometimes people can’t find the old backups in iTunes or iCloud. Unsuccessful backup, Apple server problem, network connection can all be the causes of this issue.

If you cannot find iTunes backup:

Go to \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\. All your iTunes backup files will be there.

itunes backup location

If you can’t view backup in iCloud:

1. Reset iPhone

Soft reset is the easiest way to fix many glitches on iPhone. Press the “Home” button and “Power” button at the same time for 5 seconds until the Apple logo appears on the screen.

2. Log Out iCloud Account

For many iCloud issues, log out the account and then log in again is an effective fix.

3. Delete Unnecessary iCloud Backup

Some backups are not appearing in iCloud due to not enough storage. Thus, you can delete some old or unnecessary files. Tap on Settings -> iCloud -> Storage -> Manage Storage. Select the backup you don’t need and click “Delete Backup” to free up iCloud space.

delete backup

iTunes Errors Occurred While Backing Up

iTunes pops out an error message (error 54, 41 etc.) when trying to syncing or backing up iPhone is another common complained problem. These errors usually happen when the iTunes version is old, authorization and administration issues, the computer storage is limited etc. If you unluckily get any of these errors from iTunes, you can check “How to fix iTunes backup errors” page to find a suitable solution.

iPhone Backup Password Forgot

forgot iphone backup password

iTunes allows uers to set a password in the backup files to protect data from spying eyes. However, sometimes people may forget the password and cannot restore the backup. Normally you are recommended to try all the possible password combinations or restore from iCloud backup. But if you unfortunately failed, you may need a iPhone password unlocking tool to crack the password.

iCloud Backup Will Not Enable on iPhone

Recenly, some people reported that they cannot enable iCloud backup after iOS 11.2/11.1/11 update. If you’ve encountered this problem, you can try the troubleshooting steps below.

iTunes Stuck on Preparing iPhone for Restore

“Preparing iPhone for restore” notification appears on iTunes sometimes when you trying to sync or restore iPhone. This problem can be caused by the outdated iOS firmware or iTunes version. You can upgrade iPhone and iTunes to the latest version to check if this problem can be solved.

Not Enough Space on Computer to Backup iPhone

When you are trying to back up iPhone or iPad in iTunes, sometimes you may also get an error saying there’s not enough free space on computer. You can check the drive usage on computer when this problem occurs and make sure there’s at least 5GB space. However, if you keeps getting the error even the storage are enough in computer, you can try the following tips:

Not Enough Space to Restore iPhone Backup

storage error

There are also space lackage error on iPhone when trying to back up the device in iTunes. Normally you’ll get a notice saying iTunes could not back up iPhone because not enough free space is available. You can go to Settings-General-Usage-Manage Storage to check the storage space. If the sapce have been taken up too much, you can delete some apps or large files. However, if there still enough storage, there might be some other causes. Follow this article to discover more solutions.

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iTunes Backup Never Finishes/Couldn’t Be Completed

stop itunes backup

Sometimes iTunes backup process takes forever to finish. When cancel the operation and try it again, the problem still exists. This problem is usually related to iTunes itselft or the connection between iPhone and computer. You can update iTunes, check the USB connection or use another PC to create backup.

iPhone Backup Cannot Be Deleted

The normal way to delete backup is from Settings -> iCloud -> Storage -> Manage Storage. However, sometimes you may get a message on iPhone screen saying this backup cannot be deleted at this time or because it is in use. Here are some easy fixes you can try when this error occurs:

In this article, we’ve shown you 12 most common backup problems on iPhone X/8/8 Plus/7/7 Plus/SE/6s/6 and their fixes. If you think this post is helpful, don’t forget to share it with your friends!

Free Download For Win 10/8.1/8/7/XP
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Free Download For macOS 10.13 and below
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