Full Solutions to Fix Error 9 When Trying to Restore iPhone/iPad

by Jenefey Aaron   Updated on 2023-11-22 / Update for  Fix iTunes

"I am trying to update my iPhone but get the error 9 " The iPhone "iPhone" could not be restored, an unknown error occurred (9)". Does anyone know where go from here?"
- Apple Community

itunes error 9

In following scenarios, we are also can fix:

  • To fix iPhone x restore error 9;
  • To fix error 9 on my iPhone;
  • To fix the iPad could not be restored an unknown error occurred 9;

What Does iTunes Error 9 or iPhone Error 9 Mean?

iTunes error 9 is a possible security software issue that usually comes up when you are trying to upgrade/restore your firmware on iPhone, iPad, or iPod. This could be firewall blocking access to specific websites/web resources (like iTunes trying to download something from Apple's servers). Below are 5 common factors that would cause iPhone error 9.

  • Security software preventing access to the Apple servers.
  • Firewall blocking access to the Apple servers.
  • Network settings are corrupted.
  • Jailbroken iPhone.
  • Network database on the computer that was previously used to hack or jailbreak other iOS device and was corrupted.

Part 1: 5 Efficient Ways to Fix iTunes Error 9?

iTunes Error 9 is less common in contrast to Error 4014 or iTunes Error 3194 with which the users are more acquainted with. If you unfortunately meet this unknown error, follow 5 ways below to have a fix.

Way 1. Use Tenorshare Free TunesCare

Tenorshare Free TunesCare is the world's first iTunes repair software. It can fix iTunes sync problems and iTunes errors on iPhone X/8/8Plus/7/7 Plus/SE/6s/6s Plus/6/6 Plus/5s/5c/5 by one click.

1. All you need to do is install this freeware to your PC/Mac, and connect an iOS device to computer with USB cable.

connect device

2. And then click Fix iTunes Sync Problems to fix the iTunes library automatically

fix itunes error 9

This one click solution can fix most iTunes issues, whereas, if you still receive the error 9, I recommend you to try "Fix All iTunes Issues", which is an advanced mode to fix complicated iTunes issues thoroughly.

Way 2. Check USB Port & Connector

iTunes error 9 may appear if there is an accident disconnection between the device and computer during the data transfer process. So follow steps below to check your USB connection in following ways:

  • Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
  • Switch to a different USB port on your computer. Don't plug into your keyboard.
  • Try to plug into a different computer.

Way 3. Check Anti-Virus and Firewall

When you try to upgrade your iPhone/iPad, iTunes connects to Apple, checks for hashes, security keys etc. If sometime during the attempt, iTunes is stopped from connecting to Apple's servers, it throws an error like iTunes error 9.

Make sure all virtualization apps like Parallels or VMWare are closed as these apps might interrupt the computer's ability to communicate via USB, especially if they are not configured properly, or outdated.

Way 4. Update iTunes to Latest Version

Check if the latest version of iTunes is installed on the Mac or other computer. If not, update iTunes to the latest version.

steps to fix itunes error 9

Way 5. Hard Reset Your iPhone/iPad

iTunes error 9 related to software issue like software crash can be resolved by this method. The steps are slightly different among iPhone models. See More .

  • On an iPhone 8/X/XR/XS: Press and quickly release the Volume Up and Volume Down button. And then press and hold the Side button until you see the Apple logo.
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Power/Sleep buttons for at least 10 seconds, until you see the Apple logo.
  • fix itunes error 9

We list 5 methods to fix iTunes error 9 which occurs during restoring/updating an iOS device, among which Tenorshare TunesCare is the best recommended and easiest way to repair iTunes issues.

Part 2: Repair iPhone System to Fix iPhone/iTunes Error 9

Somtimes it is the iOS system problem that causes error in iTunes. You can repair the iOS system by using a system recovery software - ReiBoot to fix the error. This system repair tool is aimed to fix 50+ types of iPhone system problems without data loss, inclulding Apple logo stuck, iPhone recovery mode loop, iPhone black screen, etc.

Let's see how to fix iPhone error 9 with ReiBoot.

Step 1. Free download this system repair tool to your Windows or Mac. Connect your iOS device to computer.

Step 2. Choose "Repair Operating System" function.

fix iphone error 9

Step 3. Click "Start Repair" and follow the onscreen instruction to donwlnoad iOS firwmare package.

download ios firmware

Repair iOS with the firmrware package.

repair ios

Your iPhone will reboot after system recovery. Connect it to iTunes again and the iTunes error 9 should not occur again.

Apart from backup and restore iPhone with iTunes, you can try this easier and more flexible way to backup iPhone without iTunes.

The Bottom Line

In this article you'll learn the full solutions to fix iTunes error 9 or iPhone error 9. TunesCare will repair iTunes problem and ReiBoot helps to repair iPhone system.