How to Fix WhatsApp Web Not Working

WhatsApp web provides a great for users to keep the conversation going even when you don't have access to your smartphone. But sometimes, you may want to reply to an important message only to find out WhatsApp web is not working. There are several reasons why WhatsApp web may not be working as it should and we are going to address them in this article as well as the different solutions you can implement to try an fix the problem.

Reasons for WhatsApp Web Not Working

The following could be valid reasons why your WhatsApp web is suddenly not working;

Cookies: Failing to clear cookies on your browser regularly can cause the browser to function abnormally causing this problem and many more. It is therefore a good idea to try clearing the cookies on your browser before trying other solutions.

Network Issues: Since both WhatsApp Web and your browser need to be connected to the internet to function correctly, network issues could be causing the problem. You may want to check that you are connected to the internet or connect to a different network.

Browser Issues: Your browser could be causing the issue. This is especially true when the browser is outdated or hasn't been refreshed in a while.

How to Fix Web WhatsApp Not Working

Now that you know what could be causing the problem, the following solutions should help;

For chrome:

1. Clear Cookies

Clearing the cookies on your chrome browser is a simple process. Follow these simple steps to do it;

  • Click on the "Menu" (three dots) icon on the upper-right corner in Chrome.
  • Choose "More Tools >Clear Browsing Data"
  • Make sure "Cookies and other site data" is selected and then click "Clear Browsing Data."

    chrome clear browsering data

2. Disable VPN

Sometimes using both VPN and Chrome can cause issues with connectivity and the general function of the browser, resulting in a lot of problems including WhatsApp web not working correctly. To avoid these problems, you may want to disable VPN if you are not using it. Chances are WhatsApp web will begin working as soon as you do.

3. Try Using Chrome in Incognito Mode

For some reason, using Chrome in incognito mode can help with this problem. Most people, who have tried it, have reported great results. To use incognito mode, all you have to do is click on the menu button and then choose to "Open New Incognito Window." This is a good option to try if you've tried everything else but still can't use WhatsApp Web.

4. Reset Browser Settings

Resetting the browser settings on Chrome is a more advanced solution that you should use when all other troubleshooting solutions don't work. That's because it will reverse all your chrome settings and customizations. Here's how to reset browser settings on Chrome;

  • Click on the "Menu" (three dots) icon on the upper-right corner in Chrome.
  • Choose "More Tools >Clear Browsing Data"
  • Make sure "Cookies and other site data" is selected and then click "Clear Browsing Data."

    reset chrome settings

5. Reinstall Chrome Browser

If you are still having problems with the browser even after resetting the settings, you may want to uninstall the chrome browser and reinstall it. This will eliminate any issues the browser might have and refresh it, thereby fixing the problem.

For iPad/iPhone:

1. Turn Airplane Mode On/Off

If the problem is on your iPhone or iPad, you may want to try toggling Airplane mode on/off. This is a solution that can fix the connection and allow you to use WhatsApp web.

  • Open settings on your device
  • Turn on Airplane mode. Wait a few seconds and turn it off again.

    airplane mode

2. Reset Network Settings

If that doesn't work, resetting the network settings may be the most viable solution. These simple steps should help you do that;

  • Open settings on your device and click "General."
  • Tap on Reset and then choose "Reset Network Settings."

    reset network settings

Bonus Tip: How to Transfer WhatsApp Messages from iPhone to iPhone/Android

If you're afraid that your WhatsApp messages cannot find cause its web not working, then please refer to next to learn how to transfer WhatsApp messages from iPhone to iPhone or transfer WhatsApp from iPhone to Android with iCareFone - iOS WhatsApp Transfer, Backup & Restore .

  • Start up the software on your computer and then link your target iPhone and destinated iPhone with it via USB cables. (Trust required)
  • transfer whatsapp messages from iphone to android
  • Click "Transfer" on the lower right part of the interface to activate the process then follow the instructions on the popup windows to proceed in turn.

  • The transfer process is completed succcessfully when the following interface showed up and you can have a check on your target phone.


Note: The process of how to transfer WhatsApp messages from iPhone to Android is quite similar to the one of how to transfer WhatsApp from iPhone to iPhone. The difference is that there are two more popup windows for you to choose to set a password for your data or not and the steps are quite simple. Just follow the instructions to go ahead.

For the web WhatsApp not working, you can follow the above methods to have a try. In a case that if you want to transfer WhatsApp from iPhone to iPhone/Android to quickly find your WhatsApp data without any backup, then this iCareFone - iOS WhatsApp Transfer, Backup & Restore is highly recommended for you.

  Updated on 2020-01-14 / Update for  WhatsApp Tips

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