How to Fix WhatsApp Web Not Working?

by Jenefey Aaron   Updated on 2020-10-23 / Update for  WhatsApp Tips

I used to be able to open WhatsApp through chrome. Now when I try to use Whatsapp. It starts with Whatsapp web and gives me the QR code. I open my android mobile, Whatsapp settings then Whatsapp web then try to scan the QR code doesn't work. I tried the WhatsApp application on my PC it worked I used WhatsApp through the new Microsoft edge it worked fine."


WhatsApp web is a great way to mirror your phone WhatsApp messages to the computer, so you can check all messages on your phone and computer at the same time. There are several reasons why WhatsApp web not working as it should. Here, we are going to address them with different solutions. If you want to backup or read WhatsApp messages on the computer, try Tenorshare iCareFone for WhatsApp Transfer.

Part 1: Why Is WhatsApp Web Not Working

The following reasons could be why WhatsApp web not working.

Phone WhatsApp App: WhatsApp web version relies on the phone version's working situation. It may be caused by WhatsApp on your phones does not work well.

Cookies: Cookies can cause the browser to function abnormally causing this problem and many more.

Network Issues: Since both WhatsApp Web and your browser need to be connected to the internet to function correctly, network issues could be causing the problem. You may go to check that you are connected to the internet or connect to a different network.

Browser Issues: Your browser could cause the issue. This is especially true when the browser is outdated, hasn't been refreshed in a while, or you may use a browser that WhatsApp cannot support.

Part 2: How to Fix Web WhatsApp Not Working

Now that you know what could cause the problem, the following solutions may help you out.

Fix Web WhatsApp Not Working Caused by WhatsApp App on the Phone (3 Ways)

1. Turn Airplane Mode On/Off

If the problem is caused by that your WhatsApp does not work well on your phone, you may need to try toggling Airplane mode on/off.

  • Open Settings on your device
  • Turn on Airplane mode. Wait a few seconds and turn it off again.
  • Then, Open WhatsApp app to check if it works. If so, go to refresh the WhatsApp web and try again.

    whatsapp web not working

2. Reset Network Settings

If that doesn't work, resetting the network settings may be the most viable solution. These simple steps should help you do that.

  • Open Settings on your device and click "General."
  • Tap on Reset and then choose "Reset Network Settings."
  • You can open any app to test if your network works well. If so, tap on WhatsApp app, then, login to the WhatsApp web again.

    web whatsapp not working

3. Check WIFI Connection

If you are using WIFI, Go to check if your WIFI connection works well.

  • Find "WIFI" on your phone.
  • Turn off and then turn on your WIFI to check if your WhatsApp app works normally.
  • If it still does not work, find the WIFI you are connected, then, remove the WIFI and reconnect it. Then, retry the WhatsApp app and WhatsApp web.

    why whatsapp web not working

Fix Not Working for Browser and Network Issues (6 Solutions)

If you have the problems "Web WhatsApp not loading", "cannot open WhatsApp web", "WhatsApp web not connecting", "WhatsApp web scan not working", etc. It may be caused by your browser problem. Below solutions are for these cases.

1. Clear Cookies

Clearing the cookies on your browser is a simple process. Follow these simple steps for chrome users.

  • Click on the "Menu" (three dots) icon on the upper-right corner in Chrome.
  • Choose "More Tools >Clear Browsing Data"
  • Make sure "Cookies and other site data" is selected and then click "Clear Browsing Data."

    whatsapp web doesn't work

2. Disable VPN

Sometimes using both VPN and Chrome can cause issues with connectivity and the general function of the browser, resulting in a lot of problems including WhatsApp web is not working correctly. To avoid these problems, you can disable VPN if you are not using it. Chances are WhatsApp web will begin working as soon as you do.

3. Try Using Chrome in Incognito Mode

For some reason, using Chrome in incognito mode can help with this problem. Most people, who have tried it, have reported great results. To use incognito mode, all you have to do is click on the menu button and then choose to "Open New Incognito Window." This is a good option to try if you've tried everything else but,still, the WhatsApp web doesn't work.

4. Reset Browser Settings

Resetting the browser settings on Chrome is a more advanced solution that you should use when all other troubleshooting solutions don't work. That's because it will reverse all your chrome settings and customizations. Here's how to reset browser settings on Chrome;

  • Click on the "Menu" (three dots) icon on the upper-right corner in Chrome.
  • Choose "More Tools >Clear Browsing Data"
  • Make sure "Cookies and other site data" is selected and then click "Clear Browsing Data."

    whatsapp web is not working

5. Reinstall Chrome Browser

If you are still having problems with the browser even after resetting the settings, you may want to uninstall the chrome browser and reinstall it. This will eliminate any issues the browser might have and refresh it, thereby fixing the problem.

6. Check Your Computer Network

When you have "WhatsApp web scan not working", "WhatsApp web chrome not working" or "WhatsApp web not loading", your computer network may not work well. You can go to find your computer network, disconnect and reconnect it. Or you can go to switch off and switch on your WIFI router and try again.

Note: If you tried all the above methods, but still cannot solve the problem. We advise you to check the WhatsApp website or check news from the tech website to see if it is the problem of WhatsApp.

Bonus Tip: How to Backup WhatsApp Messages from Your iPhone to PC/Mac

If you're afraid that your WhatsApp messages cannot be found caused its web not working, then please refer to next to learn how to backup them to your computer via iCareFone for WhatsApp Transfer. It supports all iOS or Android version, including the latest iOS 14 and iPhone 12/12 Pro Max, iPhone 12 mini. With only 3 steps you can easily backup WhatsApp data (messages, photos, links) etc.

  • Download and install the tool on your PC or Mac, then connect your device to the computer and launch the tool.

    select whatsapp icarefone for whatsapp transfer
  • Next, select WhatsApp and click Backup option on the left. Then, slect your backup device and click "Back Up Now".

    backup whatsapp icarefone for whatsapp transfer
  • Waiting for a while, your WhatsApp data will be backed up to your computer.(Here are are using the Mac as example)

    backup whatsapp data icarefone for whatsapp transfer

That's all the steps to backup WhatsApp data on your computer. If you have this needs, iCareFone for WhatsApp Transfer is the best choice for you.


WhatsApp web not working may be caused by lots of reasons. The above solutions can solve your problem. If you want to backup your WhatsApp messages to the computer, you can use Tenorshare iCareFone for WhatsApp Transfer. It is has a free feature to backup all your data on your iPhone to the computer.

People Also Asked about WhatsApp Web

1. Why WhatsApp Web is not showing QR code?

Your network may be too slow or your browser does not work well. You can check your network or turn off then turn on your WIFI router to try again. Or you can change to another one browser and open WhatsApp web to fix it.

2. Can I login to WhatsApp Web without scanning the QR code?

Yes. You can use the Android emulator Bluestack. Go to find the installer of Bluestack, then, search WhatsApp on Bluestack. Install it, then, login to WhatsApp without the help of QR code and your phone.

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  Updated on 2020-10-23 / Update for  WhatsApp Tips

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