As one of the most popular instant messenger, WhatsApp sends and receives tons of data via its network. A significant portion of this data is valuable personal data. If you are one of WhatsApp users, you would want to be able to backup and restore your data. Fortunately, WhatsApp allows you to do that automatically in the background. This backup is useful in case you wish to transfer WhatsApp conversions to another device or restore your device to factory setting.
The problem is, as with everything in the world, sometimes WhatsApp stuck on backing up messages. What can you do when you stumble into WhatsApp backup problem?
If your WhatsApp backup process is stuck, there are several things that you can do to fix the problem. Firstly, make sure that you are using the latest version of WhatsApp. There are cases of failed backup that is fixed automatically just by upgrading the app. Sometimes, Android users need to go straight to WhatsApp web to get the latest version and not using Google AppStore to update.
Secondly, you need to do is to check whether you are connected to your storage account and have enough space in the storage drive that you use to backup your data. If you run out of space, you might need to delete some less important items to make room. To save more space, you might also want to exclude videos from the automatic backup. You can do this under the Chat Settings.
Android users need to verify that the Google Play services are installed. This service is only available on Android 2.3.4 and higher.
Thirdly, make sure that the backup process is running under the right network. Some users disable the cellular network for backup, so connect to Wi-Fi network before doing the backup. And if the cell network is enabled, you need to have enough data plan to be able to backup.
Another alternative to preserve your data is to back it up to your local hard drive via personal computer. To do that, you need help from WhatsApp Recovery. It is the easiest way to preserve your WhatsApp data by backing up your WhatsApp chats(messages, videos, and photos)from iOS and Android to PC/Mac.
Free download and install WhatsApp Recovery app page on your computer firstly.
Plug in your device to your PC and run WhatsApp Recovery app on your PC. Let the app scan your device. Once that's done, you will see the results on your screen as below.
Tick your desired WhatsApp chat logs and contacts that you want to backup under Chat/Contacts section. After that, click "Export" to extract them to PC.
Within minutes, WhatsApp message would be saved in .xls, .txt or .xlm format and photos, videos, audios in original formats on PC for better viewing. That's all for how to fix WhatsApp backup stuck issue. We hope our solution would help you solve your problem.