Backup & Restore

WhatsApp Chat Backup Stuck, How to Fix

As one of the most popular instant messenger, WhatsApp sends and receives tons of data via its network. A significant portion of this data is valuable personal data. If you are one of WhatsApp users, you would want to be able to backup and restore your data. Fortunately, WhatsApp allows you to do that automatically in the background. This backup is useful in case you wish to transfer WhatsApp conversions to another device or restore your device to factory setting.

The problem is, as with everything in the world, sometimes WhatsApp stuck on backing up messages. What can you do when you stumble into WhatsApp backup problem?

How to Fix WhatsApp Chat History Backup Stuck Error?

If your WhatsApp backup process is stuck, there are several things that you can do to fix the problem:

Firstly, make sure that you are using the latest version of WhatsApp. There are cases of failed backup that is fixed automatically just by upgrading the app. Sometimes, Android users need to go straight to WhatsApp web to get the latest version and not using Google AppStore to update.

Secondly, you need to do is to check whether you are connected to your storage account and have enough space in the storage drive that you use to backup your data. If you run out of space, you might need to delete some less important items to make room. To save more space, you might also want to exclude videos from the automatic backup. You can do this under the Chat Settings.Android users need to verify that the Google Play services are installed. This service is only available on Android 2.3.4 and higher.

Thirdly, make sure that the backup process is running under the right network. Some users disable the cellular network for backup, so connect to Wi-Fi network before doing the backup. And if the cell network is enabled, you need to have enough data plan to be able to backup.

Alternative Way to Backup WhatsApp Chat History to Your Local Hard Drive

Way 1: Free Backup with iCareFone

If you don't want to get stuck during WhatsApp backup process and are looking for a reliable way to save WhatsApp data to computer, we will recommended you take iCareFone in to consideration. It can help help selectively backup your WhatsApp messages and attachments. Moreover, the backup is totally free!

Here is how to use iCareFone for WhatsApp backup.

Step 1. First, connect your iOS device with iCareFone after installation on a PC/Mac.

Step 2. Select Backup & Restore from the top menu.

select backup & restore

Step 3. Decide which files to backup. You can backup all or tick WhatsApp only. Then click Backup button to start the process.

select backup whatsapp

Step 4. The backup time depends on how much memory your WhatsApp is taking up. When the backup is completed, you can click View Backup Data to see if the messages and images are successfully backed up.

restore whatsapp backup

Way 2: Flexible Backup with UltData

Another alternative way to preserve your data is to back it up to your local hard drive via personal computer. To do that, you need help from UltData. It is the easiest way to preserve your WhatsApp data by backing up your WhatsApp chats(messages, videos, and photos) from iOS to PC/Mac.

Step 1. Free download and install UltData on your computer firstly.

Step 2. Plug in your device to your PC and run WhatsApp Recovery app on your PC. Let the app scan your device. Once that's done, you will see the results on your screen as below.

whatsApp backup stuck

Step 3. Tick your desired WhatsApp chat logs and contacts that you want to backup under Chat/Contacts section. After that, click "Export" to extract them to PC.

whatsApp backup problem

Step 3. Within minutes, WhatsApp message would be saved in .xls, .txt or .xlm format and photos, videos, audios in original formats on PC for better viewing.

That's all for how to fix WhatsApp backup stuck issue. We hope our solutions would help you solve your problem. And between the 2 methods, we strongly recommend the first one as it can backup WhatsApp for free.

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/ Posted by Jenefey Aaron to WhatsApp Tips Follow @Jenefey Aaron