Whether you are trying to restore or sync with iTunes, the first thing to do is connecting your iOS device with iTunes. However, some users may receive a message saying “iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065).” If so, you can do nothing unless you know how to fix iTunes not connecting to iPhone. This article will show you how to solve this problem with 5 different ways.
If your iTunes cannot connect to iPhone, you might see an unknown 0xE error. Common error codes include: 0xE800003, 0xE800002D, 0xE8000012, 0xE8000015 and 0xE8000065.
No matter which error you received, follow below methods and you can close this problem. After that, go ahead and use your iTunes freely.
Before you take below solutions, here are some tips and tricks you can try first.
Hopefully, the problem that iTunes cannot connect to iPhone because of an unknown error can be fixed. Or not, please resort to below suggestions.
If you are using a Mac, the antivirus program or firewall may block the connection between your iTunes and iPhone, so you can choose to temporarily remove it and reinstall it later.
To see whether it’s the security software that causes you unable to connect iPhone to iTunes, press the Option key and select Apple menu > System Information > USB. If iPhone or iPad is listed there, you will need to uninstall security software.
A freeware called Tenorshare TunesCare is able to fix iTunes errors with ease. Just one click needed, and you iTunes DB and CDB files will be reorganized. Launch iTunes again to see whether the connection error has been solved.
When your iPhone/iPad won’t connect to iTunes, you can consider restarting AMDS on Windows and see if it helps. Below are steps:
After all these, reconnect your iPhone with iTunes and this time you should not see unknown 0xE error.
Please follow these steps to reinstall Apple USB driver when you see “iTunes could not connect to this iPhone because an unknown error occurred”.
After trying so many methods and if you still cannot connect iPhone to iTunes successfully, you are recommended to use iTunes alternative to restore your device. Thankfully, Tenorshare iCareFone is going to help.
With it you can easily restore iOS device without seeing iTunes errors, or selectively backup and restore iTunes files with ease, or transfer music and movies between iOS device and PC/Mac. Whatever you want to do with iTunes, iCareFone can do the same.
Hope these 5 methods can help you more or less. If none of them workable, you may need to contact Apple for professional suggestions.