How to Use Software Fix Motorola/Rescue and Smart Assistant

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By Anna Sherry

2025-04-22 / Fix Android

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If you own a Motorola or Lenovo smartphone, you might have faced issues with your device such as system errors, freezing, or even failure to boot. These problems can be frustrating, especially when you're not sure how to fix them.

The Motorola Software Fix tool, also known as Rescue and Smart Assistant, is designed to assist with troubleshooting and repairing your device. In this article, we'll walk you through the details of this tool.

Part 1: What is Motorola Software Fix (Rescue and Smart Assistant)

Motorola Software Fix, or Rescue and Smart Assistant, is an official tool provided by Motorola and Lenovo to help users fix various issues with their Android phones.

Whether it's a software crash, system error, or the device is stuck in a boot loop, this tool can help you restore your phone. It provides several features designed to make the repair process easier and more effective.

Key Features of Software Fix Motorola (Rescue and Smart Assistant)

  • System Recovery: This tool can help you recover your phone if it’s stuck on the boot screen, or if it’s not responding properly. It can restore your phone’s software to its original state.
  • Factory Reset: If your device has become slow or unresponsive due to accumulated errors or apps, Rescue and Smart Assistant can perform a factory reset to get things back to normal.
  • Data Backup and Restore: Before performing repairs, you can back up your important data to avoid losing photos, contacts, and other valuable files.
  • Android System Update: It allows you to update your Android device to the latest software version, ensuring that your phone runs smoothly with the newest features and security fixes.

Part 2: Motorola Software Fix/Rescue and Smart Assistant Free Download

Motorola Software Fix is available for free download. It supports Windows computers, allowing you to fix issues with your Motorola device right from your PC.

The Motorola Software Fix/Rescue and Smart Assistant tool supports Windows 10 (64-bit) and Windows 11 (64-bit). These systems require a minimum CPU frequency of 2 GHz and 2 GB RAM / 1 GB free storage space.

Free Download Motorola Software Fix Now

Part 3: How to Use Motorola Software Fix to Rescue Your Motorola Device

Using software fix Motorola to rescue your device is straightforward. Below are the steps to get your Moto repair tool phone back in working condition:

  • After logging into the Motorola Software Fix tool, begin by selecting your device type. For example, if you are working with a phone, choose the "Phones" device category to proceed.
  • select device type
  • To ensure the correct software is applied, you need to retrieve the 15-digit IMEI number of your device. There are four available options for doing this, but using the “Input IMEI” option is the recommended and easiest method.
  • input imei
  • You will be prompted to enter the IMEI number for your phone. If you don’t know how to locate it, you can open the phone’s dialer and type *#06# to display the IMEI. Alternatively, you can check the original box your phone came in, or go to Settings > About phone > IMEI to find it.
  • enter imei number
  • It’s important to verify that the model number displayed matches your actual device. After confirming this, click the “OK” button to proceed. If you're unsure of your model number, go to Settings > About Phone > Regulatory Labels on your device. There, you’ll see an image showing the model number (e.g., XT2215-1).
  • Then it will also show your device’s warranty and software information. To begin downloading the firmware needed for the Rescue update, click the “Download” button.
  • download firmware
  • Keep in mind that Rescue firmware files are quite large, ranging between 2GB and 4GB depending on your phone model. Download speed will vary based on your internet connection. For example, a 200MB/S connection could download a 2GB file in about 5 to 7 minutes. After downloading, it will take a few more minutes to extract the firmware.
  • Once the firmware has been successfully downloaded and unzipped, you can begin the Rescue software update. Follow the on-screen instructions to connect your phone via USB. Then, click the “Rescue” button to start the process.
  • rescue phone with rescue and smart assistant
  • Then detailed instructions will be provided on how to properly connect your phone. Follow the instructions carefully.
  • During the Rescue update, make sure your phone remains connected to the USB cable at all times to avoid interruptions.
  • rescue in progress
  • Once the Rescue update is completed, your device should power on automatically. A confirmation message will appear indicating the process is finished. You may now close the window, and the Rescue status will show as "Finished." You can then safely disconnect your phone.
  • rescue completed
  • If any errors occur during the software update, don’t worry—you can simply restart the process and run the Rescue update again.

Part 4: How to Use Motorola Software Fix to Backup and Restore Your Motorola Device

In addition to rescuing your device, Motorola Software Fix also allows you to backup and restore your data. Here’s how to use the tool for this feature:

Steps to Backup and Restore Using Motorola Software Fix

  • Connect your phone and grant USB Debugging permission as well as Device Help permission.
  • Once your device is recognized by the app, a list of personal data types available for backup will appear. You can then select the specific types of data you wish to include in your backup.
  • motorola software fix backup and restore
  • To secure your backup file, you’ll be asked to create a password. This password is required later when restoring the data.
  • Once your password is set, the backup process will start automatically. Make sure your device stays connected until the process is completed.
  • After the backup is successfully completed, you can safely proceed with any necessary rescue software updates on your device.
  • rescue-software-backup-completed

Part 5: Best Alternative to Motorola Software Fix Free Download

If you're seeking a versatile tool beyond Motorola Software Fix tool, Tenorshare ReiBoot for Android is a robust alternative for repairing Android system issues across various brands, including Motorola, Samsung, Huawei, and more.

Key Features of ReiBoot for Android:

  • One-Click Entry/Exit: Easily enter or exit Recovery Mode, Fastboot Mode, and Download Mode without manual button combinations .
  • System Repair: Address over 50 Android system issues such as boot loops, black screens, and app crashes .
  • Wide Compatibility: Supports over 2,000 Android devices, ensuring broad usability .
  • User-Friendly Interface: Simplifies the repair process, making it accessible even for non-technical users.

Easy Steps to Use ReiBoot for Android

  • Go to your PC and download ReiBoot for Android. Install the tool on your PC, then open it. Connect your Android device to the PC using a USB cable, ensuring that USB Debugging is enabled on your phone.

    choose repair Android system feature
  • Select Repair Android System on ReiBoot’s interface and click on Repair Now.

    reiboot android repair now
  • Enter your device information correctly, including model number, then click Next.

    reiboot android select correct device info
  • ReiBoot will begin downloading the appropriate firmware for your device. Wait for the download to complete.

    fix android file transfer not working
  • Click Repair Now to start the repair process. Follow any on-screen prompts carefully.

    firmware package have downloaded
  • Once the repair is successful, you’ll see a confirmation message on your computer. Click Done to complete, then disconnect your phone.
  • complete repairing process

Conclusion

Software fix Motorola (Rescue and Smart Assistant) is an excellent tool to fix, back up, and restore your Motorola device. With easy-to-follow steps, it can help you troubleshoot and repair common problems with your Android phone.

If you face challenges and need a more powerful solution, Tenorshare ReiBoot for Android is a great alternative for phone repairs.

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