iPhone Problems

How to Fix iPhone 15/14 Touch Screen Not Working on iOS 17

by Jenefey Aaron   Updated on 2023-11-21 / Update for  iOS 11

After installing iOS 17 on my iPhone 14, I go to input my passcode but the touch screen does not work. I hard reset my phone more than 15 times. One of those times I got the touch screen to work, and I was able to unlock the phone. I had to reboot for some reasons and the issue was back. I did not have this issue with my phone AT ALL before iOS 15 today. Does anyone have a solution for this issue?" iOS 14 touch screen

It is well known that Apple has brought lots of new features in iOS 17, thus, more and more users choose to buy a new iPhone 15/14 or upgrade their old iPhone to iOS 17. However, sometimes accidents come unexpectedly. Some users on Apple discussion community complained that iPhone screen not responding to touch after updating to iOS 17, and it also happens to the early iOS 16/15. What to do when iPhone screen unresponsive to touch after iOS 17 update? You will get the top 8 tips and tricks in this tutorial to fix touch screen not working on iPhone 15/14 and iPad/iPod touch.

8 Solutions To iPhone Touch Screen Not Working

Solution 1. Keep Fingers and Screen Clean

Owing to iPhone or iPad touch screen is liable to be not responsive due to dirt or moisture, be sure that your fingers are clean and dry while using touch screen. Moreover, always prepare to keep the device screen clean.

Here are tips on how to clean iPhone/iPad/iPod touch screen exactly:

  • Unplug the device and shut it down.
  • Wipe off fingerprints with a microfiber cloth.
  • Restrain the cloth and remove sticky substances.
clean iPhone

Solution 2. Stop Wearing Gloves

Some gloves work with touchscreen, while others don't work at all. Therefore, wearing gloves may cause touch screen not working on iPhone or iPad. If you are accustomed to wearing gloves in the outside, especially in winter, attempt to not wear gloves while touching your iPhone or iPad screen. And then check out if the touch screen is normal to use.

touch screen gloves

Solution 3. Remove Screen Protector

You have to try this method that is suggested by Apple. In some countries around the world, users are tended to add phone case or screen protector in order to stop smash or keep away from dirt. However, the case or screen protector may prevent you from touching your screen successfully. So besides cleaning your hands and screen, you could try to remove the screen protector to fix iPhone screen not responding to touch.

remove screen protector

Solution 4. Charge iDevice with Original Charger

For purpose of solving iPad or iphone screen unresponsive to touch, you could try to charge your iPhone/iPad with original Apple charger and cable. It is interesting that a user changes the charge and cable to the original ones and finally the touch screen is responsive again. Thus, you can use this way to have a try and then successfully resolve the problem.

iPhone 6s charge

Solution 5. Check 3D Touch Sensitivity

Try to fix iOS 17/16/15touch screen not responding on iPad and iPhone by checking 3D touch sensitivity. Go to Settings > General > Accessibility > 3D Touch and then adjust the sensitivity slider from light, medium to firm. Then check out if the touch screen is properly functioning now.

3d touch sensitivity

Solution 6. Restart or Force Restart iDevice

Restart your device will turn off all the processors, including the processor that stop you from normally using your touch screen. So try to fix iOS 17/iOS 16 touch screen not working properly by restarting. And finally your touch screen may work again after a restart or force restart.

How to restart iPhone/iPad: Hold and press the top (or side) button until the slider appears, then drag the slider to power your device totally off. Finally, hold and press the button again to turn on the device.

iPhone 6s charge

How to force restart iPhone/iPad:

  • For iPhone 8 or later: Press and quickly release the Volume Up and Volume Down button. And then press and hold the Side button until you see the Apple logo.
  • For iPhone 7/7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • For iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Power/Sleep buttons for at least 10 seconds, until you see the Apple logo.
force restart iPhone

Solution 7. Restore Apple Device via iTunes (Data Loss)

You could also try to restore the device with iTunes if you face iPhone / iPad screen not responding to touch. Note that you will lose data in this resolution, so backup your data with iTunes before restoring. Just connect the unresponsive iPhone or iPad to computer that has installed iTunes. Then iTunes will recognize your machine automatically. Then follow the steps to restore iPhone by iTunes:

  • Click the Trust this computer button on your iPhone or iPad. Then type your passcode to continue if it asks. Click on the phone logo on iTunes, then access your phone settings.
  • Tap on Summary and you will see Restore iPhone button on the right side. Click it and confirm the operation.
  • restore iPhone iOS 14
  • Wait for your Apple device to be restored in progress and then test whether the touch screen is responsive or not.

Solution 8. Reboot iPhone/iPad with Tenorshare ReiBoot (NO Data LOSS)

Although to restore iPhone is a suggestion, but you will lose all data in it. Fortunately, there is one workable measure to fix iPhone touch screen not working issue, that is to make use of Tenorshare ReiBoot software. It supports all iOS devices and versions including iOS 17/16/15/14, and helps repair over 150 iDevice system problems.

  • First of all, you have to connect your device with a computer that has installed Tenorshare ReiBoot, and once your phone is recognized, click Start and then choose Standard Repair from the present options.

    exit recovery mode standard repair
  • You'll be asked to download a firmware package, so click to Download option.

    download firmware package
  • Once the firmware package is downloaded, you can click Start Standard Repair to proceed. This two process may need several minutes.

    start standard repair
  • After that, click Done and your device will automatically restart and go back to normal.

    repair ios issues successfully


The above-mentioned 8 options enable you to fix touch screen not working on iphone and ipad screen not responding to touch. They can solve your problems in most cases. But if you still encounter with iPhone, iPad or iPod touch screen issues, I suggest you to get in touch with Apple Genius Bar or Apple authorized service provider nearby. Last but most important, Tenorshare ReiBoot is the most recommended tool whenever you face an iDevice system problem. Share it with your friends if you like this article.