iOS 11 Tips

8 Tips and Tricks to Fix iPhone/iPad Touch Screen Not Working on iOS 12/11

“After installing iOS 11 onto my iPhone 6S I go to input my passcode and the iOS 11 touch screen does not work. I hard reset my 6S more than 15 times. One of those times I got the touch screen to work. I was able to unlock the phone in. I had to reboot for some reason and the issue is back. I did not have this issue with my phone AT ALL before iOS 11 today. Does anyone have a solution for this issue?”

iOS 11 touch screen

It is well known that Apple has brought lots of new features in iOS 11, thus, more and more users choose to buy a new iPhone or upgrade their old iPhone to iOS 11. However, sometimes accidents come unexpectedly. Some users on Apple discussion community complains that the touch screen is unresponsive after updating to iOS 11, also the newest iOS 12. What to do when iPhone 5s/6/6 Plus/6s/6s Plus/7/7 Plus/8/8 Plus/X or iPad touch screen become unresponsive after updating to iOS 11/iOS 12? You will get the top 8 tips and tricks in this tutorial.

Solution 1. Keep Fingers and Screen Clean

Owing to iPhone or iPad touch screen is liable to not responsive due to dirt or moisture, be sure that your fingers are clean and dry while using touch screen. Moreover, always prepare to keep the device screen clean.

Here are tips on how to clean iPhone/iPad/iPod touch screen exactly:

  • 1. Unplug the device and shut it down.
  • 2. Wipe off fingerprints with a microfiber cloth.
  • 3. Restrain the cloth and remove sticky substances.
clean iPhone

Solution 2. Stop Wearing Gloves

Some gloves work with touchscreen, while others don't work at all. Therefore, if you are accustomed to wearing gloves in the outside, especially in winter, attempt to not wear gloves while touching your iPhone or iPad screen. And then check out if the touch screen is normal to use.

touch screen gloves

Solution 3. Remove Screen Protector

You have to try this for this method is suggested by Apple. In some countries around the world, users are tended to add phone case or screen protector in order to stop smash or away from dirt, however, the case or screen protector may prevent you from touching your screen successfully. So except for cleaning your hands and screen, you could try to remove the screen protector if it has.

Some gloves work with touchscreen, while others don't work at all. Therefore, if you are accustomed to wearing gloves in the outside, especially in winter, attempt to not wear gloves while touching your iPhone or iPad screen. And then check out if the touch screen is normal to use.

remove screen protector

Solution 4. Check 3D Touch Sensitivity

Try to fix iOS 11/iOS 12 touch screen not responding by checking 3D touch sensitivity. Go to Settings > General > Accessibility > 3D Touch and then adjust the sensitivity slider from light, medium to firm. Then check out if the touch screen is properly functioning now.

remove screen protector3d touch sensitivity

Solution 5. Charge iDevice with Original Charger

You could try to charge your iPhone/iPad with original Apple charger and cable. It is interesting that one of a user change the charge and cable to the original and finally the touch screen is responsive again. Thus, you can use this way to have a try and then successfully resolve the problem.

iPhone 6s charge

Solution 6. Restart or Force Restart iDevice

Restart your device will turn off all the processors, including the processor that stop you from normally using your touch screen. So try to fix iOS 11/iOS 12 touch screen glitch by restarting and finally your touch screen may work again after a restart or force restart.

How to restart iPhone/iPad: Hold and press the top (or side) button until the slider appears, then drag the slider to power your device totally off. Finally, hold and press the button again to turn on the device.

iPhone 6s charge

How to force restart iPhone/iPad: For iPhone 5s before SE and earlier on iPad, press Home and top button at the same time. For iPhone 6(s)/6(s) Plus, press Home and on/off button until you see the black Apple logo. For iPhone 7/7+, press both on/off and volume down button until Apple logo appears with black background.

force restart iPhone

Solution 7. Restore Apple Device via iTunes (Data Loss)

You could also try to restore the device with iTunes. Note that you will lose data in this resolution, so backup your data with iTunes before restoring. Just connect the unresponsive iPhone or iPad to computer that has installed iTunes. Then iTunes will recognize your machine automatically. Then follow the steps to restore iPhone by iTunes:

  • 1, Click the trust this computer button on your iPhone or iPad. Then type your passcode to continue if it asks. Click on the phone logo on iTunes, then access your phone settings.
  • 2, Tap on Summary and you will see Restore iPhone button on the right side. Click it and confirm the operation.
  • restore iPhone iOS 11
  • 3, Wait for your Apple device to be restored in progress and test whether the touch screen is responsive or not.
  • restore in progress

Solution 8. Reboot iPhone/iPad with Tenorshare ReiBoot (NO Data LOSS)

Although to restore iPhone is a suggestion, but you will lose all data in it. Fortunately, there is one workable measure to fix iOS 11/12 touch screen not working issue, that is to make use of Tenorshare ReiBoot software.

First of all, you have to connect your device with a computer that has installed free Tenorshare ReiBoot, and then this software will recognize it. Click Enter Recovery Mode and Exit Recovery Mode to let your device touch screen get as normal as before.

exit recovery mode

If that one-click steps couldn't solve your problem, upgrade to Tenorshare ReiBoot Pro and try to fix this stuck by repairing operating system. Click Fix All iOS Stuck > Fix Now and download the IPSW file to start repairing. After that, your device will automatically restart and go back to normal.

repair ios  issues
Note: You could even use this application to downgrade from iOS 11 to iOS 10 without pc or downgrade from iOS 12 to iOS 11.

The above-mentioned options enable you to fix touch screen unresponsive issue on Apple device. If you still encounter with iPhone, iPad or iPod touch screen issues, I suggest you to get in touch with Apple Genius Bar or Apple authorized service provider nearby.

/ Posted by Jenefey Aaron to iOS 11 Follow @Jenefey Aaron