How to Fix iOS 13 Sharing Name and Photo Not Available

As is known to all, there are many new features of iOS 13 and they have done great benefit to people’s everyday life. "Share Name and Photo" is one of the new features, although it hasn’t been reported too much, many people find its advantages by themselves. However, have you encountered the error "Sharing Name and Photo is not available because iCloud and iMessage accounts are different or are not signed in" ? It's true that "Sharing Name and Photo not available" precisely denotes bug of iOS 13 and many people have make complaints about that. Nevertheless, you can find the reasons and fixes of the error here.

share name and photo ios 13

Part 1: Why Sharing Name and Photo not Available?

There are many possible reasons of why can't share your name and photo ios 13 in iMessage, we list some of the most common ones below:

  • Your iCloud and iMessage account are different or you haven’t signed them in.
  • There are multiple phone numbers are associated to your Apple ID so that you cannot share name and photo.
  • Unstable iOS system bug or uncertain iCloud error.

Part 2: Solutions to Fix Sharing Photo and Name not Available iOS 13

After knowing the reasons, you many want to know how to solve the issue. According to the different reasons, we list 8 efficient solutions for you.

Solution 1: Check If iCloud and iMessage Accounts are Same When Sharing Photo and Name not Available

The first solution is to check if you have used the same iCloud account and iMessage account. Follow the step below:

  • Go to Settings > Your Name to check if you have signed in Apple ID and iCloud account.
  • Got to Settings > Messages > iMessage > Send & Receive, check if the Apple ID you used is the same with your iCloud account. If not, change them to the same account.
go to send and receive

Solution 2: Remove Phone Numbers to Fix Sharing Photo and Name not Available

Like what we have mentioned above, if there are too many phone numbers associated to your Apple ID, then “Share Name and Photo” feature cannot be used as the device doesn’t know which phone number should be used. To solve the issue, follow the steps below to remove phone number:

  • Go to Settings > Messages > Send & Receive, click on your Apple ID, then select Sign Out.
  • sign out imessage
  • Go to Settings > FaceTime, sign out it just like iMessage.
  • Go back to iMessage, sign in your Apple ID again. Then your phone number will be listed below Apple ID. If there are multiple phone numbers, just check one of them to use.
  • You can also change your Apple ID password to remove all phone numbers, then activate iMessage and set up phone number again.

Solution 3: Use Reiboot iOS System Repair Tool (No Data Loss) to Get Over Sharing Photo and Name not Available

If you are worrying about losing data using iTunes, then Tenorshare Reiboot can be your good partner. It can help you solve various iOS system issues, including iPhone stuck on Apple logo, iOS updating issue and many others. Of course, it can also solve “Sharing Name and Photo not available” issue without data loss.

Step 1: Download, install and launch Reiboot on your computer.

Step 2: Connect your iOS device to it. Then click "Repair Operating System" option.

repair operating system

Step 3: Click on “Fix Now”, then follow the onscreen instructions to download firmware package.

fix now

Step 4: Once the firmware package is downloaded successfully, click “Repair Now”. The software will start to fix your iOS system.

repair now

Wait for a few minutes, the process will be finished and your iOS device can be used normally.

Note: Reiboot will use the standard mode to fix device by default, if you don’t want to lose your data, please don’t use the deep mode.

Video Guide: How to Fix iOS System with ReiBoot When Sharing Photo and Name not Available?

Solution 4: Sign Out iCloud and In if Sharing Photo and Name not Available

iCloud is a great service, however, it may cause some issues due to uncertain errors. Therefore, you can also try to sign out your iCloud account then sign in again.

  • Go to Settings > Your Name > Sign Out.
  • It will ask you to enter your Apple ID password to turn off Find My iPhone.
  • turn off find my iphone
  • Close all your apps, then go to Settings to Sign in Apple ID again.

Solution 5: Fix Sharing Photo and Name not Available via Restart/Force Restart iPhone

Sometime, there will be many minor problems if you have been using an iPhone for a long time. At this situation, a restart can somehow solve these issue. Thus, it is also a good choice to restart or force restart your iPhone. Restart is easy, if you don’t know how to force restart a device, follow the steps:

  • Press and release the “Volume Up” button.
  • Press and release the “Volume Down” button.
  • Press and hold the “Side” button.
  • Wait about 30 seconds, the Apple logo will pops up, then you can release the “Side” button.
force restart iphone

Note: the steps only work for iPhone 8/8 Plus, iPhone X and the models later, if you want to force restart other kinds of device, check the steps here.

Solution 6: Turn Off iMessage and On to Solve Sharing Photo and Name not Available

If the two solutions above not work for your situation, you can try to turn off your iMessage for a while as there may be unstable bug with the new iOS system. Then turn on iMessage again and try to you share your name and photo.

turn off imessage and on

Solution 7: Restore via iTunes to Fix Sharing Photo and Name not Available

iTunes is not only a tool to manage your iPhone data, but also can fix many issues via its restore option. However, the disadvantage is that you will lose all of your data if you use iTunes to restore your device to factory reset.

  • Make sure you have the latest iTunes, then connect your iPhone to it.
  • Go to Summary, then click on Restore iPhone. You will be asked to turn off Find My if you haven’t disable it before click Restore.
  • restore via itunes
  • Click Restore again to confirm to process. Then iTunes will restore your device to a new one and install the latest iOS system.
  • Then you can set up your iPhone and try to share name and photo.

Solution 8: Reset All iPhone Settings to Settle Sharing Photo and Name not Available

To avoid errors caused by the settings you have made before, you can reset all iPhone settings so that there is no setting that does harm to the function to share name and photo via iMessage. You just need to go to Settings > General > Reset > Reset All Settings.

reset all settings

Extra Tips: How to Share Your Name and Photo iOS 13 When There is No Issue

The above are all of the methods we have found to solve the issue iOS 13 sharing name and photo not available. However, if there is no issue with your device, you can follow these steps to use the new feature.

Step 1: Go to Settings > Messages, enable iMessage.

Step 2: tap on Share Name and Photo, enable it if the option is turned off.

Step 3: Choose a photo from your album or take a new one, set up your name. Select to share your name and photo to contacts/anyone automatically, or always ask for a permission.

share name and photo

Now, when you send an iMessage to your friend, they will see your name and photo that have set up, isn’t it interesting?


In a word, “Share Name and Photo” in iOS 13 is a stimulating new feature. Although there may be problems with it, you can solve them easily with the help of our suggestions. However, the most recommended one is Reiboot iOS System Repair tool, it can solve the issue "sharing photo and name not available" more efficient than other methods.

  Updated on 2019-10-25 / Update for  iOS 13

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