Solved: Apple Mail App Not Working after iOS 14/13 Update

by Jenefey Aaron   Updated on 2020-09-14 / Update for  iOS 13

"Since upgrading to iOS 13 - and subsequent minor updates to 13.1.3 the Mail app does not play sound or vibration notifications that are configured." -- Source:

After the update of iOS 14/13, many iPhone users have encountered iOS 14 issues with mail. As one of an user complained that Google apps crash after iOS 14 update, which goes like iPhone mail app crashes on startup. Every day, the forum websites get queries like iOS 13.5/13.4/13.3/13.2/13 Mail no sender, the server connection failed, etc. So, if you are searching for a reliable solution, we have gathered lots of tips for you.

Part 1: iOS 14 Mail App Problems That Have Been Reported Now

  • 1. iOS 14 no sender email iPhone
  • 2. iPhone Mail app not updating
  • 3. iPhone Mail app crashing iOS 14/13
  • 4. Mail not syncing on iPhone/iPad after upgrading to iOS 14
  • 5. Mail not opening on iPhone
  • 6. iPhone Mail app not sending emails
  • 7. Bunch of “draft” messages are opening every time I open up mail iOS 14
  • 8. iOS 14 mail notification not working
  • 9. Mail keeps changing flags to red
  • 10. This iPhone is restricted from creating mail accounts error
  • 11. iOS 14 mail push not working
  • 12. iOS 14 missing default mail account
  • 13. Emails not loading on iphone, including yahoo mail not loading on iPhone, AOL mail not loading on iPhone
  • 14. iOS 14 VIP mailBox mone
  • 15. iOS 14 mail notifications not opening message
  • 16. Flagged mail after upgrade to iPadOS 13
  • 17. iOS 13.2/14 Notifications show new mail, but there is nothing
  • 18. Remote images downloading in Mail under iOS 13.4/14 even though “Load Remote Images” is off.
  • 19. Can't download videos and photos update 13.4
  • 20. 13.5.1 Mail App "This message is only partially downloaded"

Part 2. If Caused by iOS System: Fix iPhone Mail App Not Working with ReiBoot

The possible reason is that there is a software problem with your emails not working on iPhone. Luckily, we even have a solution for that as well. You can use ReiBoot to resolve all kinds of software issues with your iOS device without erasing data.

Download and install the software from the official website and follow the steps below to fix the problem with your iPhone.

  • Launch the software , connect your iPhone to computer, and select the Repair Operating System mode.

    reiboot fix ios 13.3 email issues
    Image 1. main interface
  • Click on the Fix Now option to move forward with the repair process.

    reiboot fix ios 13 mail not updating
    Image 2. select fix now
  • As you move forward, the software will prompt you to download the firmware package for your iPhone. Wait as the file is downloaded on your device.

    reiboot fix iphone 11 mail not updating
    Image 3. firmware download
  • Finally, click on the Start Repair button wait for the software to finish its job. When the repair is done, ReiBoot will notify you and your iPhone will work start working normally.

    reiboot solve gmail notifications not working iphone ios 13
    Image 4. repair process
    reiboot solve gmail notifications not working iphone ios 13
    Image 5. repair process is completed

Email not working on iPhone is now fixed. This amazing tool is capable of fixing more than 50 types of issues related to ios devices. So, whenever you are facing issues like iPhone stuck in recovery mode, apps are crashing, the screen is frozen, etc. you know that ReiBoot is here to help you.

Part 3: If Caused by Other Issues: 9 Common Tips to Fix Mail Not Working on iPhone iOS 14/13

Before you start the fixes, write down your email ID and the password on a paper. If you have several accounts, you can write them down.

Tip 1. Check for Software Update

When there is a pending software update for your device, it is common that some of the applications installed on your device start misbehaving. To fix the Gmail/yahoo mail not working on the iPhone, open the Settings app and access general settings. There you will find the Software Update option.

Check if there are updates available for the software. If your iPhone needs update, download and install the latest update instantly and the problem will cease to exist.

iphone mail app not working
Pic 1. software update check

Tip 2. If Mail Notifications Not Working on iPhone

There are chances that you might have turned the notification off for the Mail app. As a result, you think that Gmail is not receiving emails on the iPhone. But all you need to do is to turn on notifications and you will be able to see the new mails. To turn the feature on, follow the steps below:

Launch Settings app> Mail> Notifications> and ensure that you enable the Allow Notification option. Don’t forget to check the alerts for a particular account.

ios 13 mail push not working
Pic 2. turn on notification

Tap on the Account name> Allow Notifications and tick the kind of alert you want to receive for the mails. You can also set a sound notification for the mails and activate badges. This will notify you whenever you receive a new mail.

Tip 3. This iPhone is Restricted from Creating Mail Accounts

Some users have no idea about this, but after the iOS 14 update, using the Restriction settings means that you can't add a mail account on your device, whether it is Gmail, outlook or other mail account. This might be the reason why iOS 13.5.1 is not working on your iPhone.

To disable the feature, follow the steps as:

Launch Settings app> Access Screen Time> Select Content & Privacy Restrictions> Allowed Apps> and tap on the Mail option. This will enable the users to add multiple accounts in the mail app.

ios 13.3.1 mail issues
Pic 3. remove restrictions

Tip 4. Enable Mail App for Cellular Data

Another cause can be the restriction of accessing cellular data by the Mail app. This will also lead to the mail app not loading emails on the device problem. This is how you can fix it.

Open the Settings app and go to the Cellular settings. Scroll down until you find the Mail option and toggle it. Provide access of cellular data to the Mail app and you will start receiving the emails automatically.

ios 13 outlook notifications not working
Pic 4. turn on cellular data

Tip 5. Reset Network Settings

If you have doubts that there are some network settings problems with your device, then you will have to reset the settings to fix the issue. When the AOL mail is not loading on iPhone, the network reset would be an ideal fix. Follow the steps as:

Open the Settings app and go to General settings. Find the Reset menu and select the Reset Network Settings option. You will be prompted to enter the device passcode to confirm the action. Hopefully, the network reset will remove the settings which are leading to the problem.

ios 13.3 mail issues
Pic 5.reset network settings

Tip 6. Manually Enable Push, Fetch Or Manually

If the network reset doesn’t work and the iPhone mail app is not sending emails after iOS 14 update, then you need to check the Push, Fetch, or Manually setting options. These options control the mail account activity. The settings were changed after iOS 11 update; hence the users don’t realize that there are such options available.

  • Open settings and access the Account & Password settings. At the bottom of the menu, you will see the Fetch New Data settings.

    yahoo mail not working on iphone ios 13
    Pic 6. fetch new data
  • Enable the Push feature so that new data will be pushed automatically from the server to your device. You can enable or disable the push feature for all the mail accounts you are using.

    ios 13 mail issues
    Pic 7. enable push manual

There is also a Fetch Interval option which can be used when the Push feature is turned off or not available for a particular app.

Tip 7. Quit The Mail App And Open It Again

If none of these above tips are not working, then it is time that you force quit the app and open it again. It is a common tip when the Mail is not syncing on the iPhone. Double click on the Home button and you will see the apps running in the background. Swipe the apps to close them and open the Mail app once more.

ios 13 mail notifications not working
Pic 8. quit apps

Tip 8. Restart Or Force Restart Your iPhone

If your iPhone mail app is crashing, then you need to restart your device. To restart your iPhone, you have to follow slightly different steps for different models.

ios 13.3.1 email issues Pic 9. restart iPhone

For iPhone X and Later:

Press the lock button and one of the volume buttons for 10 seconds. As the slider appears on the screen, drag it to the right side and wait as your device turns off. Turn it back on by pressing the Lock button until you see the Apple logo on the screen.

For iPhone 8 and Earlier:

  • 1.Press the Lock button and wait for a few seconds until the slider pops up on the screen. Again drag the slider to the right side and turn off the device. Use the Lock button to switch your device back on and wait until the Apple logo appears.
  • 2.But if you want to force restart your iPhone, the steps have further differences.

For iPhone 8, X, and later models: press the Volume up button and quickly release it. Repeat the same with volume down button. Then press the lock button and hold it until the apple logo pops up on the screen.

For iPhone 7 and 7 Plus, press the Volume down button and the Power button at the same time until the Apple logo appears on the screen.

For iPhone 6 and earlier models, press the home button and power button simultaneously until the Apple logo appears on the screen.

If the simple restart doesn’t work, force restart is likely to resolve the problem.

Tip 9. Remove Mail Account And Add It Again

If all these tips are failing you and the Apple mail is still not working on iPhone, it is time to remove the account from your device and add it again. Deleting the account might fix the problem related to the mail itself. Follow the steps as:

  • Launch Settings app and go to Accounts and Password settings. The mail accounts added in the device will be displayed on the screen.

  • Select the account which is having issues and click on it. Navigate to the bottom of the screen to click the 'Delete Account' option, then it will remove the account from your device and exit the application.

    iphone not pushing email ios 13
    Pic 10. delete mail account
  • Open the Accounts & Password settings once more and select the Add account option. Provide your account details and finish the setup.

    ipad mail app not working
    Pic 11. add mail account

Now, see if the mail is working or not. If the problem is still there, then it is better tat you downgrade your device.

Part 4: Why is my Mail App not Working on My iPhone?

There are many posssible reasons that can cause those issues reported above.

  • New iOS update brings some unreported glitches or bugs.
  • Poor or unstable network connection.
  • Mail app runs with error.


We have discussed most of the possible tips/fixes when the mail app is not working on iOS 14 or iOS 13. So, the next time when a problem arises in your device, instead of wasting your time with so many options, try using Tenorshare ReiBoot. It is the fastest and easiest fix that you can try for iOS software issues. If you have successfully done the repair job, then you may try sync Outlook with iPhone via Apple mail app.

  Updated on 2020-09-14 / Update for  iOS 13

(Click to rate this post)

(6 votes, average: 4.3 out of 5 )

Join the discussion and share your voice here