iPhone Problems

[Fixed] iPhone/iPad Poor Connection on Facetime

by Anna Sherry   Updated on 2024-04-18 / Update for  iPhone Fix

We use Facetime to spend quality time with our firends or families on iPhone or iPad. But sometimes, when we use Facetime, a message often pops up, noting “Facetime Poor Connection.” It sometimes resumes on its own, but mostly it is troubleshooting. So, in this post, we will use some of the common and best fixes to solve this Facetime connection issue!

1. Check Network Connection

For Facetime poor connection problem, it doesn’t matter if you’re using a cellular connection or Wi-Fi; don’t forget to check the availability of your network. You can change to another Wifi to check. Or make sure you have enabled cellular data to make FaceTime calls.

2. Apple System Status

If you’re facing a poor FaceTime connection, you can check the Apple system status. The System Status is used for checking if any service or app is not working as expected. Facetime is also listed on it, so you can get to know if it causes a poor connection on FaceTime.

  • Firstly, open a web browser on your iPad or iPhone and go to the Apple system status page.

    facetime poor connection - check apple system status
  • Now, look for FaceTime; if the dot is green, all appears to be well. And if not, there might be a problem with Apple, and wait for it to fix the issue.

3. Restart Facetime

Facetime has poor connection when you have a video call with others? Just hanging up the call and erase the Facetime app data from your iPhone and reset it up like a new app and then try to call someone again. It will help you out of problem.

4. Restart Device

When you are having a video call with your friends, Facetime is delayed or stuck due to poor connection, it can be bad for our mood. To fix this, you can also simply restart your device especially when you do not restart it for a long time. And it will help get rid of Facetime issues.

5. Reset Network Settings

If you’re facing Facetime poor connection message issues which do not get fixed after restarting, you can restart your network settings. It will reset all your saved Wifi passwords, and network information, but do not reset the data on your iPhone. Hope you can use Facetime again without any hassle after resetting network settings.

  • Open Settings and head to General > Transfer or Reset iPhone > Reset > Reset Network Settings.

    facetime poor connection on wifi - reset netowrk settings

6. Clear Apps Running in the Background

When there are many apps running in the background that use network, it may cause poor Facetime connection. Clearing all the apps running in the background will possibly stop the poor connection on Facetime. Swipe each of the apps to clear them from the background.

7. Update iOS Software

If the facetime poor connection on Wi-Fi is due to the old software or bug, you can update to the new iOS to fix all the issues. And to do so, go to Settings > General > Software Update and here if you find any update. If yes, try updating the device and see if the issue is resolved.

8. Use ReiBoot to Fix iOS System

The above 7 basic ways do not fix Facetime poor connection? Here is the last try - Tenorshare ReiBoot that fixes your iOS system. It is a reliable iOS recovery tool and helps repair the iPhone system within a minute. And as for Facetime not working or poor connection, its standard repair mode is the best option as it won’t lose any data.

  • Open ReiBoot on your PC, and connect it with your iPhone. Click on the Start button to begin.

    repair ios system
  • To avoid data loss, click on ‘Standard Repair’ in the below interface.

    repair ios system
  • You can download the latest firmware package by clicking “Download” once you’re ready. It will take some time.

    repair ios system
  • After download the firmware package to your PC, click ‘Start Standard Repair’ to start the process.

    repair ios system
  • You may need to wait for a few minutes during the repair process. And your device will automatically reboot.

    repair ios system


If you’re dealing with poor connection on Facetime, then these methods above would help you get rid of this glitch. And if you continue to face this issue, you can try Tenorshare ReiBoot. It will fix all the system errors quickly and easily.