7 Ways to Fix Unable to Load Video iPhone in 2024

by Jenefey Aaron   Updated on 2023-12-29 / Update for  Fix iPhone

Before IOS 15 i could use itunes to sync videos from my laptop to my iphone and it worked fine. Now since i did the IOS 15 update most of the videos say "Unable to load video" "an error occurred while loading a higher quality version of this video". How do it fix this? What can i do?"

"Unable to load video iPhone" is really annoying for us especially for photo and video fans. We all want to know how to fix the problem. But it is also helpful to find out why it occurs, and we can avoid this problem in the future.

Why Is My iPhone Unable to Load Video

unable to load video iphone

According to the reports from users in the Apple community, the appearance of Unable to Load Video is mainly caused by iOS 16/15 bugs and the iPhone's lack of memory. When this Unable to Load Video pops up, it means that you cannot load a higher quality version of your videos or photos.

Top 7 Methods to Fix Unable to Load Video iPhone

Method 1: Check iPhone's Storage When Videos Not Loading on iPhone

When iPhone is unable to load higher quality video iphone, the storage being full will be the most commonly reason. So go check iPhone’s storage and make sure it at least has 2GB of free space.

  • Go to Settings > General > [Device-iPhone or iPad] Storage. 

iphone storage

Method 2: Simply Toggle Favourite Video On And Off

It is a very useful way to fix unable to load video iPhone, some users said it works instantly after Simply toggled favourite video on and off. Now the video plays without error.

Method 3: Restart iPhone

A simple restart of the iPhone can fix the software problem. It's worth giving it a shot. Regardless of your iPhone model, you can turn off your iPhone this way without pressing any buttons.

  • Open Settings app.
  • Scroll down and tap on “General”.
  • Again scroll down and tap Shutdown.
  • Drag the Power Off Slider to the right side to turn off your iPhone. After iPhone is completed shot down, press power button until Apple logo appears.

    restart iphone

Method 4: Check Network Connection

An incorrect network connection may cause the Photos App not able to access Apple's servers, so you will not be able to download the video or photo. So make sure your Wi-Fi connection and cellular data are working fine. You can easily check this by opening a website to see if it is accessible or not.

check network connection

Method 5: Update Your iPhone

Every version of iOS update will reduce more or less bugs, that's why we need to update our iPhone, the problem that troubling us for a long time can be fixed in the new iOS version.

  • Connect iPhone to WiFi, then go to Settings app on your iPhone.
  • Find and tap on “General”.
  • Now tap on Software Update.
  • If Update is available, tap Download and Install.

    unpadte ios 13
  • Restart iPhone and check if it works.

Method 6: Force Restore iPhone

If your iPhone is unable to restart, try following steps to force restore it.

Restore iPhone8 or Later Model

  • Press the Volume Up button and release it.
  • Press the Volume Down button and release it.
  • Press the Power buttonfor a few seconds until the Apple logo appears.

    force restart iphone

Restore an iPhone7 or 7 Plus Model

  • Press the Power button.
  • Meanwhile press the Volume Down button.
  • And then hold both buttons for a few seconds until the Apple logo appears.

    force restart iphone 7

Restore iPhone6, 6S Plus,or Earlier model

  • Press the Power button.
  • Meanwhile Press the Home button.
  • Continue to hold both buttons for a few seconds until the Apple logo appears.

    force restart iphone 6s

Method 7: Still Unable to Play Video iPhone? Try ReiBoot to Repair Your iPhone

Tenorshare ReiBoot is specifically designed to repair iOS system problems. If the above methods still can not help you, try the last way to repair iPhone and make sure there is no software problem for your iPhone.

  • Download and Install ReiBoot
  • Download and install ReiBoot on your computer, and then connect iPhone via USB cable.

    launch reiboot
  • Click 'Standard Repair'

    fix now
  • Note:

    • If your device can't be detected, follow the instruction on ReiBoot to help your device enter Recovery Mode first.

      recover mode
    • Click 'Try DFU Mode' on the bottom when the device doesn't show up even in Recovery Mode successfully.

      dfu mode
  • Download Firmware Package Base Your iOS Version
  • ReiBoot will detect your iPhone and download matched firmware package.

    download firmware
  • Start Standard Repair
  • Start Standard Repair to fix your iPhone without data loss, the whole process may take about 10 minutes.

    start standard repair
  • Standard Repair Completed

    repair successfully


Mostly, Unable to load video iPhone can be caused by two aspects, one is your iPhone memory is full, the other is error. For this situation, most users do not know what to do to fix their iPhone. My answer is Tenorshare ReiBoot, which has powerful function not only can repair iPhone but also save your data. When we have checked these aspects and make sure they are in good operation, we can find that your iPhone may have hardware problem.