iPhone Problems

How to Fix Snapchat Not Working on Wi-Fi/Mobile Data?

by Anna Sherry   Updated on 2022-05-30 / Update for  Fix iPhone

Snapchat is one of the most used messaging app worldwide. Whether you want to send snaps or text your friends, this application provides everything. Besides, on Snapchat, you can add filters, lenses or other effects to your snaps and post different stories that will live for 24 hours.

While Snapchat is brimming with features, the precondition of using these features is that users need to connect their device to a good internet connection. But sometimes its users find their Snapchat is not working even when they have their WI-Fi or mobile data on. If you are running into the similar issue of Snapchat not working on Wi-Fi/mobile data, don't worry, we will explain everything related to this snapchat connectivity issue and how you can fix it.

fix snapchat not working on wifi or mobile data

Part 1: Why Is My Snapchat Not Working on Wi-Fi/Cellular Data?

Is your Snapchat not working on Wi-Fi but runs flawlessly on mobile data, or Snapchat works fine when you connect to WiFi but it won't load on mobile data? If you are not sure why it happens, this section has got you covered.

Generally, the reasons why you are facing such Snapchat connectivity issues can range from the network settings to the Snapchat app itself. Below we've listed some of the main reasons:

  • There is no internet access coming to the router, or your Wi-Fi signals are interrupted.
  • There are chances that your router might be damaged.
  • Your Snapchat might be disabled for cellular data or there might be a problem with your data plan.
  • There are chances that your application is out of date.
  • Your application has stored some temporary files, which means you haven't cleared the cache for a long time.
  • Your Internet service provider might have blocked SnapChat servers and your Snapchat is blacklisted.

Part 2: 8 Common Ways to Fix Snapchat Not Working on Wi-Fi/Mobile Data

So, we've mentioned above the common reasons for your Snapchat not working on Wi-Fi or cellular data. In this section, we will provide some fixes that you can follow to solve this issue.

Way 1: Restart Your Device

Before we dive into other solutions, try restarting your device first. Most of the time, snapchat connectivity issues like Snapchat not working on WIFI or snapchat not working on mobile data, can be resolved by simply restarting your phone. For iPhone users, press and hold the volume button and the side button simultaneously until you see the slide to power off option. Swipe the red button to shut down your phone and wait for about a minute to turn on your iPhone. For Android users, press and hold both the volume down and power button until the screen goes off and the phone reboots. Now, open the Snapchat app and see if the issue is resolved or not.

Way 2: Allow Snapchat to Use Mobile Data

Sometimes your Snapchat does not work with mobile data because you don't allow Snapchat to use it. So, to fix this problem, here are the steps that you can follow.

Steps to Fix Snapchat Not Working on Data iPhone:

  • Open your device Settings and click the "Cellular" option.
  • Scroll for the Cellular Data section.
  • Make sure you have enabled Cellular Data for Snapchat.

    turn on cellular data for snapchat on iphone
  • If the switch next to Snapchat is enabled, then turn it off and on again. Once you are done, open the Snapchat application and see if it is working on Cellular Data or not.

Steps to Fix Snapchat Not Working on Mobile Data Android:

  • Go to Settings > Apps (or Apps depending on software version), scroll for Snapchat and tap on it.
  • In Snapchat app's info, search for Mobile data.
  • Now, enable mobile data for snapchat and allow background data usage so that Snapchat can access to Internet.
  • Check if Snapchat works fine when you have your mobile data on.

Way 3: Reboot Router and Reconnect to Your WiFi

When you device is connected to a WiFi but Snapchat wont work on WiFi, there are chances your router may be going unnoticed for some reason. In this case, rebooting the router is probably the most effective way to resolve the Snapchat connectivity issue.

Here's how to reset router to fix the Snapchat not working on WiFi issue.

  • Unplug both the router and modem.
  • Wait for 30 seconds and then plug only the modem back in.
  • One minute later, you can plug the router back in.
  • Allow several minutes for the router to boot up. Meanwhile, switch the Wi-Fi option off from your phone and then switch on to connect to the WiFi once it is stable again.

    reboot router to fix snapchat not working on wifi
  • This will connect your device back to the WiFi network and the Snapchat not working on WiFi error should now be fixed.

Way 4: Reset Your Network Settings

In case the issue of Snapchat not working on WiFi or data is still there, we suggest resetting your network settings to fix Snapchat connection issues. Performing a network resettings will erase all your Wi-Fi, cellular and other settings, but it is a good method and will give your connection a fresh start. For that, we have mentioned the steps below.

To reset network settings on iPhone:

  • Open your Settings and click the "General" option.
  • Now, tap the "Transfer or Reset iPhone" option.
  • Select the "Reset" option and choose "Reset Network Settings."

    reset network settings on iphone to fix snapchat not working on wifi or mobile data
  • You will be asked to enter your password. Type the passcode and confirm the process. Finally, you have solved the issue.

To reset network settings on Android:

  • Go to Settings > General management (or System depending on software version).
  • Tap either "Reset" or "Reset options."

    reset network settings on android to fix snapchat not working on wifi or mobile data
  • Select "Reset Network Settings" from the list and tap on "Reset settings" to confirm.

    reset network settings on android to fix snapchat not working on wifi or mobile data
  • When the network reset is complete, you have to again connect your device to the mobile data or WiFi by entering the passwords. This should fix the Snapchat no connection or Snapchat internet connection not working issue.

Way 5: Check Mobile Data Limit (Android Only)

Android phones come with a feature that allows you to set a data usage limit for a specific app. When you enable this mobile data limit featurem, your Android phone will automatically disable mobile data once the set data limit is reached. So if you are going through the Snapchat not working on mobile data issue, you should check if you're hitting your limit.

  • Go to Setting > Network & Connections > Mobile Network(Or Data usgae).
  • From the Mobile Network or Data usage page, search for and tap on the Data warning & limit option.
  • You can either disable the "Set data limit" option or increase the data usgae limit for Snapcha.

    check mobile data limit to fix snapchat not working on mobile data

Way 6: Update Snapchat

Some of the common reasons why you get this issue are because your application is out of date, so don't forget to update your application to the latest version if Snapchat is not working on Wi-Fi or data. And for that, you can go to the Apple App Store(iPhone) or Google Play Store and search for Snapchat. If an update is available, you will see the "Updates" option, so tap on it to proceed.

update snapchat to fix snapchat not working on wifi or mobile data

When you're sure that your Snapchat is up to date, check if Snapchat can work properly when connected to the WiFi network or mobile data.

Way 7: Clear Cache Files on Snapchat

In case the Snapchat connectivity issue still exists, there are chances that you haven't cleared the cache. So, don't waste your time and follow the steps mentioned below to clear cache on Snapchat.

  • Open the Snapchat application on your device.
  • Click on your Profile icon and open Settings.
  • Scroll down a bit and choose the "Clear Cache" option.
  • After that, tap on "Continue(Android)" or "Clear(iOS)" option to complete the steps.

    clear snapchat cache to fix snapchat not working on wifi or mobile data

Way 8: Reinstall Snapchat

Is Snapchat not working on WiFi or mobile data still? Then reinstalling the application again might come in handy. This method is the simplest and doesn't require much effort. Plus, reinstalling the application will solve all your problems. To reinstall Snapchat on your iPhone, check out the steps below.

  • Open your Snapchat application icon and hold it for a few seconds.
  • You will see the "Remove App" option, so tap on it.
  • Select "Delete App" and tap on "Delete" to confirm. Your app will then be uninstalled.
  • Now, again go to Apple App Store. From there, you can install the application again.

    reinstall snapchat to fix snapchat not working on wifi or mobile data

Part 3: One-Click to Fix Snapchat not Working on Wi-Fi/Mobile Data (iPhone Only)

Sometimes Snapchat stops working on Wi-Fi or mobile data because of corrupted files or a bad network. But you can fix the Snapchat Wi-Fi problem with the help of Tenorshare ReiBoot. It is a professional tool and consists of two different modes; Standard Repair and Deep Repair. With the help of Standard Repair mode, you can quickly fix various Snapchat problems on iPhone including Snapchat notifications not working and Snapchat could not connect error.

Here's how to fix snapchat not working on WiFi/mobile data using Tenorshare ReiBoot.

  • Run ReiBoot software on your system and connect your iPhone with your PC.
  • Once the device is recognized, hit the "Start" option to start the program.

    fix snapchat not working on wifi or mobile data-1
  • On the dashboard, you’ll see two different options; standard repair and deep repair. So, click the "Standard Repair" option.

    fix snapchat not working on wifi or mobile data-2
  • In the next step, you'll be asked to download the firmware package by clicking the "Download" option. You can also download it manually.

    fix snapchat not working on wifi or mobile data-3
  • Once the firmware package is installed, click the "Start Standard Repair" option to proceed.

    fix snapchat not working on wifi or mobile data-4
  • Allow several minutes for the process to complete. When complete, you can check whether the Snapchat not working on WiFi or mobile data issue is resolved r not.

    fix snapchat not working on wifi or mobile data-5

Conclusion

You have successfully fixed Snapchat not working on Wi-Fi/mobile data. You can follow all these methods and fix this problem quickly. What’s more, you can install Tenorshare ReiBoot which is the best iOS recovery program and compatible with almost all iPhone devices. This software will entirely fix all your Snapchat problems too.

  Updated on 2022-05-30 / Update for  Fix iPhone

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