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Files App Problems and Fixes in iOS 11 on iPhone/iPad

March 06, 2018 04:44 pm / Posted by Jenefey Aaron to iPhone Problems and Fixes
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Files app is new in iOS 11 and enables you to organize (view, edit, and save) all your files in one place. iPhone/iPad users who update to iOS 11 can take the advantages of Files app now. Meanwhile, some people are running into problems with Files app in iOS 11.3/11.2/11.1. Here we summarize the most common problems with Files app on iPhone/iPad and how to fix these Files app not working problems.

Problems with Files App in iOS 11.3/11.2/11 on iPhone/iPad and How to Fix Them

Problem 1: Resultant Screen Is Blank or Noting Appears in Files App

“When I open files app in order to explore my files, nothing seen...under browse tab,it is just blank.under locations tab, only iCloud Drive tab seen and when opened ,it showed 0 item. why? Any solutions?”

This is one of the problems have been encountered most by iPad users. The Files app not showing files and does not work as it should be. When it stops displaying files, you can’t open files from the Files app.


To fix iOS 11 Files app empty issue, please follow the steps to enable iCloud drive on iPhone/iPad or iPod touch.

Navigate to Settings app on iPhone/iPad, tap profile name > iCloud > Enable iCloud Drive

enable icloud drive in ios 11 iphone/ipad

Problem 2: Files App Crashing/Freezing and Unresponsive

Now and then the Files app could freeze and quit unexpectedly when you are uploading or downloading files. When this happens, the screen is unresponsive and you have to force quit the File app.


To force close an app on iPhone 8 or earlier, you just need to double tap on the Home button until you see app switcher. Find the Files app and swipe up on the app’s preview to close it.

force quit files app

On iPhone X: Touch your finger to the gesture area at the bottom of the screen > swipe up and hold your finger in place for a moment until you see the app switcher > tap and hold on the app that you want to quit until the red circle with the “-“symbol appears > flick the app up.

on an iPad Air/Pro/Mini: Double click Home button on iPad’s screen to open app switcher, and find Files app to swipe it up to force close it.

Problem 3. Dropbox Not Working with iOS 11 Files App

Dropbox has updated to support with iOS 11 Files app. If you can’t access Dropbox folder in the Files app, please firstly update your Dropbox app to version 64.3 or later. If you are already using the latest version, please follow the steps to integrate Dropbox app with Files app.


Steps to add Dropbox to Files app.

Step 1. Launch Files app on your iDevice.

Step 2. Tap on Browse tab from the right bottom.

tap on browse on files app

Step 3. Tap on Edit option.

tap on edit in files app

Step 4. Toggle the switch next to Dropbox and tap on Done to complete.

add dropbox to files app

Problem 4: On My iPhone or On My iPad Missing in Files App

“Can anyone help me on this problem? I am using iPhone 6 and running iOS11. In the files app I cannot see any option for files on my iPhone. I went to edit location and it just doesn't show there also. I also tried taking a random file and tried using option "save to file". In the available locations the iPhone option now shows but the "Add" button is greyed.”


If you are having the same “On My iPhone” or “On My iPad” not showing in Files app, please follow the steps below to enable this option in OS 11 Files app.

Ultimate Fix for Files App Not Working on iPhone X/8/7/6s/6/5s, iPad

If you come across a problem with iOS 11 Files app we do not list above, or either of the fixes we share above does not help, I will suggest you recover iOS system using Tenorshare ReiBoot. ReiBoot is capable of repairing iPhone/iPad system without wiping data to fix many system glitches like crashes, errors, stuck, etc.

Free Download For Win 10/8.1/8/7/XP
Secure Download
Free Download For macOS 10.13 and below
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Run ReiBoot on PC/Mac, and connect your iOS device to computer with USB cable. Click Fix All iOS Stuck.

fix ios 11 files app not working

On the next screen click “Fix Now” and you’ll go to firmware download interface. Click Download button to download the up to date IPSW file for your device before system recovery.

download firmware package

When the firmware package is downloaded, you can go on repairing operating system. The system recovery will complete in 10 minutes, and you iOS device will boot up to normal.

system recovery is done

That is it. In this article, we list the common problems with Files app in iOS 11 and the possible solutions t fix them. If you have anything to let us know, just leave on the comment.

Free Download For Win 10/8.1/8/7/XP
Secure Download
Free Download For macOS 10.13 and below
Secure Download
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