Remove support.apple.com/iphone/passcode Screen on iPhone 2023
by Anna Sherry Updated on 2023-08-07 / Update for Unlock iPhone
iPhone Unavailable/Security Lockout is a lock screen feature that enables users to reset their devices and erase data if the iPhone or iPad is locked without connecting it to a Mac or PC. It works for iOS 15.2 and above, including the latest iOS 17.
Besides, some users also notice support.apple.com/iphone/passcode on the lock screen. Why does this link appear and how to remove it? Let's learn more about it below.
- Part 1. When Will 'support.apple.com/iphone/passcode' Appear
- Part 2. How to Erase 'support apple com iphone passcode' Directly
- Part 3. How to Fix 'support apple com iphone passcode' without Passcode
Part 1. When Will 'support.apple.com/iphone/passcode' Appear
If you forgot the passcode and entered the wrong passcode several times in a row, you'll see iPhone unavailable then the Security Lockout message. It will also feature an Erase iPhone button to completely erase data and reset device. After clicking the "Erase iPhone" option, you will see this message "support.apple.com/iphone/passcode".
For some iPhone users who have updated their devices to iOS 17, they see "support.apple.com/iphone/passcode" on the iPhone Unavailable/Security Lockout screen directly and after you tap on Forgot Passcode? too.
Related Read: iOS 17 Erase iPhone and Reset Passcode
Part 2. How to Erase 'support apple com iphone passcode' Directly
Besides the support.apple.com/iphone/passcode notice, Apple offers us the option to erase iPhone without passcode. Just make sure your iPhone is on iOS 15.2 and later, has access to a cellular or Wi-Fi network, and has Apple ID signed in.
Now we will see how to remove "support.apple.com/iphone/passcode" and erase locked iPhone without computer.
- For iOS 15.2/iOS 16, on the screen you see support.apple.com/iphone/passcode, tap on Erase iPhone again.
Proceed with the erasing and resetting process. Enter the Apple ID password.
For iOS 17, tap on Forgot Passcode? > Start iPhone Reset > enter Apple ID password.
Part 3. How to Fix 'support apple com iphone passcode' without Passcode
If you don't have access to a network, or the erase iPhone option is just not working, then how to bypass the 'support.apple.com/iphone/passcode' screen? Try using Tenorshare 4uKey. This software is specially prepared for those who forgot iPhone passcode and want to use a simple way to bypass the locked screen without passcode. It also allows you to remove Apple ID, screen time passcode and MDM screen without passcode.
Launch 4uKey on your computer and click 'Start' to unlock locked iPhone.
Connect your iPhone and click 'Next' after the program detects your iPhone.
4uKey will match the latest iOS firmware for you, download it to any location you want.
And then, you can start unlocking by clicking the Start Remove button.
Done! There is no iPhone unavailable screen and support apple passcode message. Go ahead and set up your iPhone as new.
- You can choose to restore data from iCloud or iTunes backup while setting up.
Conclusion
In case you see the support.apple.com/iphone/passcode messages on lock screen, using the two methods mentioned above to unlock your iPhone without passcode. If the direct Erase iPhone does not work, Tenorshare 4uKey will be the best alternative option, which is simpler and quicker to use than conventional methods.
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