Unlock Tips

Fix support.apple.com/iphone/passcode Screen on iPhone

by Anna Sherry   Updated on 2021-12-30 / Update for  Unlock iPhone

Security Lockout mode is a new feature from Apple that enables customers to reset their phones and wipe data even if the iPhone or iPad is locked without connecting it to a Mac or PC. You will still see the disabled notice with a shortcut to the emergency contact if your iOS version is below 15.2.

Part 1. When Will 'support.apple.com/iphone/passcode' Appear

The Security Lockout mode will show up on the lock screen if you frequently type wrong passcodes on your smartphone. It will feature an Erase iPad or Remove iPhone button to completely erase the data and reset the device, depending on which phone you have. After clicking the "Erase iPhone" option on the security lockout screen, you will see this message "support.apple.com/iphone/passcode".

erase iphone in security lockout mode

Part 2. How to Erase Locked iPhone without Computer

If you forgot the passcode on your iPhone and entered the wrong passcode several times in a row, you'll see the iPhone unavailable message on the screen.

If you keep trying, the Security Lockout message will appear. Fortunately, Apple offers us an option to erase the phone without using the passcode at all. Just make sure you are on iOS 15.2 or later, have access to a cellular or Wi-Fi network, and have your Apple ID password ready.

  • Keep entering the passcode, and you will see the Erase iPhone option on the bottom right corner if you don't see this option or disappear after you restart your iPhone.

    security lockout
  • You can insert a SIM card that has cellular data. The Erase iPhone option will show up. Go ahead and tap on it.
  • Let's proceed with the erase. Enter the Apple ID password.

    enter apple id to erase iphone
  • And then, the erase process will begin. Once done, you can set it up as a new device.

Part 3. How to Erase Locked iPhone without Any Passcode

If you don't have access to a network, or the erase iPhone option is just not working, you can unlock it using Tenorshare 4uKey. This software is specially prepared for those forgot iPhone passcode or just want to use a simple way to bypass the locked screen without any passcode. This software also allows you to remove Apple ID, screen time passcode and MDM screen without passcode. Follow the steps below to bypass the 'support.apple.com/iphone/passcode' screen.

  • Launch 4uKey and plug the phone in, click 'Start' and next follow the steps to enter recovery mode.

    unlcok iPhone screen - 4uKey
  • 4uKey will match the latest iOS firmware for you, download it to any location you want.

    download firmware to unlock iPhone - 4uKey
  • And then, you can start unlocking.

    start to remove iPhone passcode - 4uKey
  • Well done, let's go ahead and set it up.

    remove iPhone passcode successfully - 4uKey guide
  • You can choose to restore from iCloud or iTunes backup on the apps and data option, and then restore everything to your device.


If you see the support.apple.com/iphone/passcode screen, using the two methods mentioned above to unlock your iPhone. Tenorshare 4uKey is simpler and quicker to use than conventional methods.

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