Unlock Tips

[iOS 17] How to Unlock 'Support Apple com iPhone Passcode' Screen

by Anna Sherry   Updated on 2023-12-14 / Update for  Unlock iPhone

iPhone Unavailable or Security Lockout is a lock screen feature that stops users to unlock their iPhone in a certain period of time. It works for iOS 15.2 and above, including the latest iOS 17. Besides, have you also noticed the support.apple.com/iphone/passcode message on the lock screen? Why does this link appear and how to unlock it? Let's learn more about it below.

Part 1. When Will 'support.apple.com/iphone/passcode' Appear

If you forgot the passcode and entered the wrong passcode several times in a row, you'll see iPhone unavailable then Security Lockout. It will also feature an Erase iPhone button to completely erase data and reset device. After clicking the "Erase iPhone" option, you will see this message "support.apple.com/iphone/passcode".

For some iPhone users who have updated their devices to iOS 17, they see "support apple com iphone passcode" on the iPhone Unavailable/Security Lockout screen directly and after you tap on Forgot Passcode? too.

security lockout - support apple com iphone passcode ios 17

Related Read: iOS 17 Erase iPhone and Reset Passcode

Part 2. How to Erase 'support apple com iphone passcode' Directly

Like what we have said, the support apple passcode notice comes along with the option to erase iPhone. To remove "support.apple.com/iphone/passcode", you have to erase locked iPhone without passcode or computer.

Just make sure your iPhone is on iOS 15.2 and later, has access to a cellular or Wi-Fi network, and has Apple ID signed in.

  • For iOS 15.2/iOS 16, on the screen you see support.apple.com/iphone/passcode, tap on Erase iPhone again.
  • Proceed with the erasing and resetting process. Enter the Apple ID password.

    security lockout support apple com iphone passcode - erase iphone
  • For iOS 17, tap on Forgot Passcode? > Start iPhone Reset > enter Apple ID password.

    security lockout support apple com iphone passcode - erase iphone

Part 3. How to Fix 'support apple com iphone passcode' without Passcode

When the erase iPhone option is just not working for you, how to bypass the 'support.apple.com/iphone/passcode' screen and unlock your iPhone? Try using Tenorshare 4uKey. This software is specially prepared for those who forgot iPhone passcode and want to use a simple way to bypass the locked screen without passcode. It also allows you to remove Apple ID, screen time passcode and MDM screen without passcode.

  • Launch 4uKey on your computer and connect your iPhone to it. Click Start to unlock locked iPhone.

    support apple iphone passcode bypass with 4uKey
  • 4uKey will match the latest iOS firmware for you, download it by clicking the Download button.

    support apple iphone passcode bypass with 4uKey
  • After firmware downloading, 4uKey will start removing the lock screen passcode automatically.

    support apple iphone passcode bypass with 4uKey
  • Done! There is no iPhone unavailable screen and support apple passcode message. Go ahead and set up your iPhone as new.

    support apple iphone passcode bypass with 4uKey
  • You can choose to restore data from iCloud or iTunes backup while setting up.


When you see the support.apple.com/iphone/passcode messages on lock screen, using the two methods mentioned above to unlock your iPhone without passcode. If the direct Erase iPhone does not work, Tenorshare 4uKey will be the best alternative for iOS unlocking, which is simpler and quicker to use than conventional methods.

Remove Any Password in Minutes