Support Center

• Q1: How do I know whether my order is processed successfully?
• Q2: Can I cancel my order after placing it?
• Q3: Can I order without using a credit card?
• Q4: Is online order and purchase from your Website safe?
• Q5: How can I remove from my cart the product I dont want to buy before payment?

If you have any technical questions in the process of using Tenorshare products, please be free to contact us. We will be very glad to help you. Usually you will have an answer within 30 minutes.

Please submit the following information in your e-mail:

1. Which operating system do you run?

2. Where and when have you purchased our software?

3. What is the number of your Order ID?

4. Did you receive an error message? If yes what exactly does it read?

5. Can the problem be duplicated?

6. If possbile, attach a screenshot.

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