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FAQs about UltData - Android Data Recovery

1. Before scanning, please follow the prompts to make a backup on the device

During the process of data scan, your WhatsApp will be uninstalled and reinstalled again. Some installed management software on your device may remind you to "Immediately Erase" debris after WhatsApp is uninstalled. You're strongly recommended not to erase in case of data loss on WhatsApp.

Please follow the guide to make a backup on the device first to prevent data loss.

Cancel clean

2. Why can't you find deleted data after scanning?

Lost data cannot be recovered completely if your lost data is overwritten or damaged.

Lost data cannot be analyzed if you don't log in to the WhatsApp account before scanning.

Only supports your device to recover data lost within 7 days.

3. What if the original WhatsApp disappears after scan failure?

Go to Play Store to download and reinstall, then log in to your WhatsApp account to recover data.

4. What if the WhatsApp is old or cannot be opened after scan failure?

Go to Play Store to update and log in, then data is recovered again.

Note: Don't uninstall the old WhatsApp by yourself, otherwise original data on WhatsApp might be deleted.

5. Why OPPO devices cannot reinstall WhatsApp during the process of data scan?

OPPO devices need timely authorized operations when prompts pop up to alert you. Otherwise, WhatsApp might fail to install.

If the scan fails continuously, restart the phone and scan again.

6. Some MI and Red MI phones cannot display the "Full backup" pop-up during the scan procedure.

Usually, the "Security Settings" option in USB debugging mode is turned off by default. You need to turn it on to gain permission to access the backup.

XIAOMI Problem

7. Some devices may restart during the data scan. However, some prompts cannot be operated after restart.

Some applications restart by default after the phone is restarted, consuming a lot of resources and connecting to the network. This might cause lagging or unresponsive clicks. Try shutting off the network connection and then continue operating.

Connection Problem

After you connect your phone to a PC via a USB cable, there is no response on the device:

  • To avoid connection conflicts, please don't use other phone management software while using our software.

  • Scroll down the notification bar at the top of the phone, select the USB option to check the USB connection mode. The phone cannot be recognized in charging mode, so switch to MTP or PTP mode as shown below:

    • Connection Problem
  • If the device still cannot connect, try using the original data cable or a high-quality data cable.