Tenorshare Terms & Conditions

7. User Information Protection Policy

The protection of users' personal information is one of our basic principles and we will take reasonable measures. We will not disclose or reveal your personal information to any third party without your permission, except in cases prescribed by law. We will protect and regulate your personal information in accordance with our published Privacy Policy. You can view our Privacy Policy for more information on the protection of your personal information and privacy.

8. SOFTWARE UPDATES

Licensor may provide Licensee with Software Updates and/or Content Updates from time to time at no charge during the Term of this Agreement. The Licensor may, at its sole discretion, decide if Licensee can get Software Updates and/or Content Updates free of charge or the Licensee has to pay for the Updates. "Update" means a new version of the Licensed Software containing technical modifications, updated information, altered functionality, or any other changes that are intended by Licensor to improve or to add, delete or otherwise modify any aspect of the Licensed Software. "Content Update" shall mean an update of the content used by the Licensed Software that might need to be updated from time to time. If the Licensed Software is an Update to a previous version, Licensee must possess a valid License to the previous version. Any update provided by the Licensor to Licensee is made on a License exchange basis such that Licensee agrees, as a precondition for receiving an Update, that Licensee will terminate all of Licensee's rights to use any previous version of the Licensed Software. However, Licensee may continue to use the previous version only to assist in transitioning to the Updated version. Once an Update has been released, the Licensor may cease service or support for prior versions, without any notice to Licensee. Software Updates and/or Content Updates may be provided via the Licensed Software or on the Licensor websites.The Licensed Software may require Content Updates in order to work effectively. The Licensor may add new functions, music track, elements, pictures, videos, or delete original functions, music track, elements, pictures, and videos in the Update Software or Upgrade Software.

The services and contents under this Software provided by Tenorshare may include services or contents that Tenorshare has obtained authorization from the rightful owners or third-party licensors. Therefore, pursuant to the authorization granted to Tenorshare by the aforementioned rights holders, Tenorshare may impose restrictions or limitations on the specific term, content, geographical scope, and terminal devices for your use of the services or contents. This may result in your temporary or permanent inability to access the relevant services or contents in certain regions, times, or on specific devices, or the inability to access all or partial of the services or contents. Notwithstanding any provisions between you and Tenorshare, Tenorshare shall not be held responsible or liable for any losses or damages incurred by you due to the aforementioned reasons or any other third-party licensors.

Due to the unique nature of internet services, legal and regulatory requirements, or changes in authorization, Tenorshare may, in its sole discretion, at any time and from time to time, in whole or in part, dynamically modify, update, change, interrupt, suspend, discontinue, or terminate the products, videos, audios, images, and other services or contents provided by Tenorshare ("Product Content") in accordance with changes or modifications in laws and regulations, requirements of rights holders or third-party licensors, authority requirements/decisions, or other third-party complaints. This includes but is not limited to, Tenorshare's right to temporarily or permanently remove or update all or part of the Product Content with or without notice in advance. Notwithstanding any provisions between you and Tenorshare, Tenorshare shall not be required to obtain your prior consent or be held responsible or liable for any loss or damages incurred by you due to your inability to access the relevant Product Content, whether due to the aforementioned reasons or any other reasons.

9. No Warranty for Licensed Products

You understand and agree to the following:

1）For all our websites/products/services, we have made every effort to provide accurate materials and information, but we cannot guarantee their completeness, validity or reliability. We cannot be responsible for damage caused by your misuse.

2）We can not guarantee that our website/product/service can be fully suitable for the users and fully meets the user's expectations.

3) We can not guarantee that our website/products/services can keep uninterrupted, timely, secure, reliable or error-free.

4) We can not guarantee that every error in our website/products/services can be corrected.

5） THE LICENSED SOFTWARE IS PROVIDED TO LICENSEE "AS IS." THE LICENSOR, AND THE LICENSOR SUPPLIERS, AFFILIATES, AGENTS, EMPLOYEES MAKE NO WARRANTY AS TO ITS USE OR PERFORMANCE. THE LICENSOR, AND THE LICENSOR AFFILIATES, MAKE NO WARRANTIES, CONDITIONS, REPRESENTATIONS, OR TERMS (EXPRESS OR IMPLIED WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE, OR OTHERWISE) AS TO ANY MATTER INCLUDING WITHOUT LIMITATION TO NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, INTEGRATION, SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT FOR, AND TO THE EXTENT, THAT A WARRANTY MAY NOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW IN LICENSEE'S JURISDICTION.

6）SOME FUNCTIONS OF THE LICENSED SOFTWARE (HEREINAFTER REFERRED TO AS “RESTRICTED FUNCTIONS”) ARE ONLY SUPPORTED BY USING THE THIRD PARTY PLUG-INS WHICH HAVE BEEN INSTALLED ON YOUR DEVICE. YOU AGREE THAT IT IS YOU, NOT LICENSOR, WHO ARE USING THE THIRD PARTY PLUG-INS. YOU SHALL NOT USE THE RESTRICTED FUNCTIONS OF THE LICENSED SOFTWARE UNLESS YOU HAVE GOT PROPER AUTHORITY TO USE THE THIRD PARTY PLUG-INS. FURTHERMORE, ALL THE RESPONSIBILITIES OF USING SUCH THIRD PARTY PLUG-INS WILL BE SOLELY BORNE BY YOU.

7）THE SOFTWARE MAY CONTAIN "OPEN SOURCE" MATERIALS (E.G., ANY SOFTWARE SUBJECT TO OPEN SOURCE, COPYLEFT, GNU GENERAL PUBLIC LICENSE, LIBRARY GENERAL PUBLIC LICENSE, LESSER GENERAL PUBLIC LICENSE, MOZILLA LICENSE, BERKELEY SOFTWARE DISTRIBUTION LICENSE, OPEN SOURCE INITIATIVE LICENSE, MIT, APACHE OR PUBLIC DOMAIN LICENSES, OR SIMILAR LICENSE). WE MAKES NO WARRANTIES WITH RESPECT TO OPEN SOURCE MATERIALS CONTAINED IN THE SOFTWARE. THESE TERMS OF SERVICE ON RESTRISTION OF LIABILITY SHALL APPLY.

10.LIMITATION OF LIABILITY

1) You understand and agree that when use or access our website/products/services, you may encounter factors such as force majeure (force majeure means an objective event that cannot be foreseen, overcome or avoided), including but not limited to governmental acts, natural disasters (such as floods, earthquakes, typhoons, etc.), network causes, hacker damage, war, strikes, riots, etc. In the event of force majeure, we will endeavour to promptly repair our website/products/services, but the Company shall be exempt from liability for losses from suspension or termination cause by force majeure to the extent permitted by laws and regulations.

2) The Company obtains the right to deal with illegal and non-compliant content in accordance with these Terms, which does not constitute an obligation or commitment on the part of the Company, and the Company cannot guarantee that violations will be detected or dealt with in a timely manner.

3) Please note that we tend to offer our platform for family and private use only. You agree not to use our platform for any commercial or business purposes and that we are not liable to you for any loss of profits, loss of business, loss of goodwill or loss of business opportunities.

4) We may change, suspend, withdraw or restrict the availability of all or any part of our website/products/services at any time for business and operational reasons.

5) In no event shall we and our shareholders, employees, agents or affiliates be liable for any indirect, punitive, incidental damages, including, but not limited to: (i) damages caused by your inability to access or use our website/products/services; (ii) damages caused by any act or content of any third party; (iii) loss arising from the use of all or part of the content obtained or generated from our website/products/services.

6) Except as otherwise expressly provided by law or regulation, our entire liability to you, for whatever reason, shall not exceed the fees paid to us by you in the course of using our website/products/services.

7) These limits apply to our liability to you whether or not we have been advised or should have been aware of the possibility of incurring any such loss.

9）YOU EXPRESSSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF TENORSHARE SOFTWARE IS AT YOUR SOLE RISK, AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY IS WITH YOU. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TENORSHARE OR AN AUTHORIZED REPRESENTATIVE SHALL CREAT WARRANTY.

10）TENORSHARE DOES NOT ALLOW YOU TO UTILIZE OUR SOFTWARE TO DO ANYTHING THAT VIOLATES THE LOCAL LAW OR INFRINGE ANY PARTY'S RIGHTS OR INTELLECTUAL PROPERTY. IF YOU UTILIZE OUR SOFTWARE TO DO THE ILLEGAL ACTIVITY OR INFRINGE OTHER'S RIGHTS, THE CONSEQUENT RESULT SHALL BE ON YOUR OWN RESPONSIBILITY. IF YOU DISAGREE WITH THIS ITEM, PLEASE DON'T INSTALL AND/OR USE THE SOFTWARE.

11）If you seriously violate any obligations stipulated in these terms and fail to remedy or are unable to remedy the situation within fifteen (15) calendar days after receiving our notice, Tenorshare reserves the right to immediately terminate the provision of products or services, deactivate accounts, and take other actions. The termination of services will not affect any rights, obligations, or responsibilities that have arisen prior to the termination or that continue to be effective after the termination.

11. INDEMNIFICATION

LICENSEE WILL INDEMNIFY AND HOLD LICENSOR HARMLESS FROM ANY AND ALL CLAIMS, LOSSES, LIABILITIES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING ATTORNEY'S FEES) ARISING FROM OR RELATING TO LICENSEE'S ILLEGAL OR IMPROPER USES OF THE LICENSED SOFTWARE FROM ANY THIRD PARTY. LICENSEE'S OBLIGATIONS UNDER THIS SECTION SHALL SURVIVE THE EXPIRATION OR TERMINATION OF THIS AGREEMENT.

12. EXPORT RESTRICTIONS

You may not use or otherwise export or re-export the licensed software to any countries or territories sanctioned by the United Nations or the USA. By using the licensed software, you represent and warrant that you are not located in any such countries.

13. Legal application and jurisdiction

The formation, effectiveness, interpretation, amendment, supplementation, termination, enforcement, and resolution of disputes regarding these Terms shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China. In the absence of relevant legal provisions, commercial customs or industry practices shall be referred to. Any disputes related to your access or use of our products and involving our company should be resolved through negotiation between the parties.

Any dispute, controversy, difference, or claim arising out of or in connection with this contract, including the existence, validity, interpretation, performance, breach, or termination thereof, or any non-contractual dispute arising out of or in connection with this contract, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in effect at the time of the submission of the arbitration notice.

Class action waiver: Legal disputes arising from these Terms will be brought only in an individual capacity, and you agree not to bring or participate in any class or representative action lawsuit arising from a dispute with us.

Should any provision of these Terms of Use be deemed invalid, ineffective or unenforceable, it shall not affect the validity and enforceability of the remaining provisions of the Terms of Use. If any provision of these Terms of Use is deemed invalid or non-binding in accordance with the relevant provisions of the laws and regulations of the PRC, such provision shall be minimally modified to be valid or binding again, and if such provision cannot be restored to validity by modification, such provision shall be deemed to be omitted.

Our failure or delay in exercising a right is not a waiver of such right, and we are entitled to exercise that right at any time.

Upon termination of these Terms, we may still be held liable to you under these Terms for your past conduct.

14.Supplemental Provisions

When you access or use our websites/products/services, the relevant agreements other than the Terms of Use that apply to our websites/products/services, together with the Terms of Use, constitute the overall agreement for the use of our websites and related services by users and shall have the same legal effect.

Licensee grants Licensor the right to include Licensee as a customer in software promotional material.Licensee can deny Licensor this right by submitting a written request via email.

The service descriptions, price descriptions, and order pages that you agree to on the related pages of our websites/products/services are an integral part of the Terms of Use and have the same legal effect as it. In the event of any inconsistency between the aforesaid agreement and the Terms of Use, the service descriptions, price descriptions, and the order page that you have agreed to on the related page, etc. shall prevail.

You shall not assign any of your rights or obligations under the Terms in any way without our written consent. To the extent permitted by law, we may assign our rights and obligations without your consent.

You agree that we may deliver notifications to you by posting them on our website or partner websites, or by sending you emails, text messages, or product backstage reminders. You agree that if the notice is made by public announcement, it will be deemed to have been delivered once it is announced on the website; if the notice is made by E-mail or SMS, it will be deemed to have been delivered once it is sent; if the notice is made by backstage reminder, it will be deemed to have been delivered if you continue to use it after the update. The content of the notice may have a significantly favorable or unfavorable impact on your rights and obligations, so please be sure to pay attention to it in a timely manner. We will not be responsible for your failure to receive the aforementioned notice on the day it is sent due to a change in your contact information or failure to check it in a timely manner.

All provisions regarding confidentiality, exclusivity, indemnification, and limitation of liability shall survive the termination of these Terms.

The headings of all contents in the Terms of Use are for convenience of reading only and have no actual meaning in themselves, and cannot be used as a basis for interpreting the meaning of the Terms of Use, which are subject to our final interpretation.

You may reach us at:

a. sending an E-mail to:[email protected] .

b. submitting an online form to https://support.tenorshare.com/#/.

Appendix: Generative Artificial Intelligence Supplemental Terms

In consideration of the integration of generative artificial intelligence technologies (hereinafter referred to as “Generative AI Functions”), whether self-developed or licensed from third parties, into our products, you (hereinafter referred to as “You” or “User”) agree to the following supplemental terms when using services involving such functionalities:

1. Definitions and Scope of Application

1.1 Generative AI Functions: Functional modules within Tenorshare products that autonomously or semi-autonomously generate content such as text, images, audio/video, or code based on machine learning, deep learning, or other AI technologies.

1.2 Input Content: Data uploaded by You into the Generative AI Functions, including but not limited to text, images, audio/video, and parameter instructions.

1.3 Output Content: Content generated by the Generative AI Functions based on Input Content (hereinafter referred to as “Generated Content”).

1.4 These terms constitute an integral part of the Tenorshare Terms & Conditions (the “Main Agreement”). In the event of any conflict between these terms and the Main Agreement, these terms shall prevail.

2. Service Availability

2.1 Due to technical limitations and compliance with legal requirements, the Generative AI Functions may not be available in specific jurisdictions (e.g., regions subject to U.S. export control or countries on the UN sanctions list). It is your responsibility to ensure the legality of access in your location. Tenorshare reserves the right to adjust the geographic availability of services at any time and bears no liability for any loss resulting from regional restrictions.

2.2 The Generative AI Functions may be suspended or discontinued due to technical upgrades, licensing changes, or legal requirements. You agree that Tenorshare may impose restrictions (including but not limited to content filtering, feature disabling, or service takedowns) without prior notice. Tenorshare reserves the right to restrict, disable, suspend, or terminate your access to the Generative AI Functions at its sole discretion and without notice.

3. Content Generation and Ownership

3.1 Responsibility for Input Content You represent and warrant that your Input Content:

• Does not violate applicable laws or the Main Agreement;
• Does not include trademarks or other materials protected by third-party intellectual property rights unless you have sufficient rights to use such materials;
• Does not violate public order or morality;
• Does not include personal data unless you comply with all applicable data protection and privacy laws, including providing proper disclosures and obtaining necessary consent;
• Is not intended to generate Output Content that is substantially similar to or infringes upon third-party works unless you have lawful authorization. If we determine that your Input Content infringes on third-party rights, violates applicable laws, or breaches our terms, we reserve the right to block it at our sole discretion.

3.2 Ownership of Generated Content

When you use the Generative AI Functions, the intellectual property rights in the Generated Content shall be subject to the following layered rules:

(i) If your Input Content is entirely original or fully licensed to you, and does not include any built-in materials, templates, or third-party copyrighted elements from Tenorshare, then the intellectual property rights in the Generated Content will be automatically assigned to you upon delivery. You may use the Generated Content for purposes such as reproduction, distribution, or adaptation.

(ii) If the Generated Content includes elements from Tenorshare’s asset libraries (e.g., stickers, fonts, sound effects), templates, or design frameworks, you are granted a license for non-commercial use only (e.g., personal creation, non-profit display). For commercial use, unless explicitly authorized, you must purchase a separate enterprise license and comply with commercial use terms.

(iii) If your Input Content includes copyrighted third-party works (e.g., film clips, music, celebrity likeness, trademarks), you must obtain prior written authorization from the rights holders and retain proof. You are solely responsible for the legality of the Generated Content.

(iv) If the Generated Content is generated using third-party AI models (e.g., Stable Diffusion, DALL·E), you must also comply with those third-party service terms. Any disputes arising from such technologies shall be resolved between you and the third party. Tenorshare shall bear no joint liability.

3.3 Exceptions to Intellectual Property

Due to the probabilistic nature of generative algorithms, different users may receive identical or similar Output Content. You understand and agree that such content may not be exclusive or protected by intellectual property laws. Tenorshare bears no liability in this regard.

3.4 Watermarks and Authenticity Labels

Generated Content may include invisible digital watermarks, metadata, or visible indicators (such as "AI-Generated" labels). You must not remove, alter, or circumvent these technological measures. If you publicly distribute Generated Content (e.g., via social media or advertisements), you are required to clearly disclose its AI-generated nature.

4. Prohibited Uses

You agree to comply with the following usage restrictions. Your use of our services constitutes your acceptance of these policies. Repeated or severe violations may result in suspension or termination of your account. You may not use Generative AI Functions for any of the following (including both direct and indirect use through Input or Output Content):

(i)Illegal activities;(ii) Creation of child sexual abuse material or exploitation/harm of minors;(iii) Promotion of hate, harassment, or violence;(iv) Creation of malware;(v) Engagement in high-risk physical harm activities, including but not limited to weapons development, military operations, or warfare;(vi) High financial risk activities, such as multi-level marketing, gambling, or payday lending;(vii) Fraud or deception, including but not limited to scams, impersonation, plagiarism, academic dishonesty, or misleading claims;(viii) Adult content or the adult industry, including pornographic chats or material;(ix) Political campaigning or lobbying;(x) Infringement of privacy, including tracking or surveillance without consent, or unauthorized facial recognition;(xi) Unauthorized legal practice or unverified personalized legal advice;(xii) Unqualified financial advice;(xiii) Medical diagnosis or treatment guidance;(xiv) High-risk government decision-making, including law enforcement, criminal justice, immigration, or asylum.

5. User Responsibilities

5.1 You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction) to use Generative AI Functions. Minors must use the services under guardian supervision.

5.2 You are solely responsible for the consequences of using the Generated Content. Tenorshare reserves the right—but not the obligation—to review content legality. If your violation causes third-party claims, you shall fully indemnify Tenorshare and its affiliates.

5.3 You must ensure your Input Content originates from lawful and legitimate sources and does not infringe any third-party rights. You are solely responsible for resolving any resulting legal disputes.

5.4 You are fully responsible for the creation and use of Output Content and for ensuring its compliance with these terms. Tenorshare may, prior to content submission or delivery, use available technologies (e.g., hash matching, keyword filtering) to detect and block violations. Such actions do not constitute a breach of the agreement.

5.5 Tenorshare provides no express or implied warranties regarding the Output Content, including non-infringement or legal compliance. You must not remove or alter any watermarks or authenticity indicators or mislead others about the origin of the Output.

6. Disclaimer

6.1 Artificial intelligence and machine learning are rapidly evolving fields. While we strive to improve our Generative AI’s reliability, accuracy, safety, and usefulness, the probabilistic nature of AI may result in incorrect Output that does not reflect real persons, places, or facts. You are responsible for verifying accuracy and may need to conduct human review. We are not liable for any losses or negative outcomes caused by reliance on the Generated Content.

6.2 AI-generated Output may contain factual errors, bias, or inaccuracies (e.g., historical inaccuracies, fictional citations). You should conduct manual review in critical contexts. Tenorshare does not guarantee the ethical or reputational integrity of the Output and disclaims responsibility for any resulting harm.