TENORSHARE APP PRIVACY POLICY

1. Data controller and representative

Through its website (the “Website”) and its desktop applications and mobile applications (the “Application”), Tenorshare implements the processing of personal data listed below. Tenorshare support team ([email protected]) is the designated representative of Tenorshare in EU in accordance with Regulation No. 2016/679 on the protection of natural persons with regard to the processing of personal data (the “GDPR”).

Please read carefully the following privacy policy which provides you, as the user of the Website and/or Application (the “User” or “You”), with the relevant information regarding the various processing of personal data implemented by Tenorshare, in accordance with GDPR.

2. Data processing implemented by Tenorshare

2.1 Processing of personal data related to your visit to our website and the purchase and use of our products

When the user visits our Website, purchases a Tenorshare product through the Website or the Application, or uses our products, Tenorshare implements a processing of personal data as follows:

2.1.1 Personal data collected

Regarding this processing, Tenorshare collects the following personal data through the collection forms in the ordering process or other processes.

- Name;
- Gender;
- Age;
- Email address;
- Address;
- Country;
- Postal code;
- Phone number;
- Company name and industry you work for;
- Order information, such as the products you purchase, date and amount of the order;

- Payment information such as Credit card information (type, number, expiration date, CVV security code)/debit card information or other payment/billing information.

- Information we get from your visit to our websites. We collect information about how you visit our websites (including the webpage that led you to a Tenorshare website, the search terms entered into a search engine that led you to a Tenorshare website);

- Information we get from your use of our products. We collect information about the products that you use and how you use them and your local device information, including but not limited to your device information, operating system, user name, your Tenorshare ID, location, IP address, operating log information, crash reports and the information and format of the files you are working with(with your additional consent);

- your product serial number;

- Content of customer support communications.

2.1.2 Purpose and legal basis of the processing

Tenorshare uses the information we collect about you for the following purposes: In order for Tenorshare to provide the User with the ordered product(s);

For the performance of a contract to which the User is a party, in accordance with Article 6.1.b of the GDPR and the collected data are necessary in order for Tenorshare to identify and bill the User and to charge its bank card number; For Verifying your identity and Providing customer service or support;

Analyze your use of our websites and products to better understand how they are being used so we can improve our services and the user experience and engage and retain users.

2.1.3 Recipients of the personal data

We may also transmit your personal information to companies that help us to run our business by processing personal information on behalf of us for the purposes identified above. Such companies include providers of payment processing services, server services providers, data analysis services providers, fraud monitoring and prevention providers, email delivery service providers, social media, and other marketing platforms and service providers. In addition, Tenorshare may disclose the User’s personal data:

- if Tenorshare is under a duty to disclose or share such personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of its business, its customers or others; and

- to successors in title or replacement operators of all or part of Tenorshare’s respective businesses.

2.1.4 Transfer of personal data

The collected personal data may be transferred by Tenorshare to recipients who are located outside the European Union and such destinations may not have laws that protect the User’s personal data to the same extent as in the European Union.

Tenorshare ensures that the User’s personal data processed by Tenorshare or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.

Please find below the relevant information on transfer:

- Tenorshare may transfer the collected information to third party payment processors to complete the charge process;

- Tenorshare may transfer the collected information to providers of third-party email delivery services to send promotion emails, or to other marketing platforms and service providers to complete relevant services;

- Tenorshare may use third party track tools (such as Adwords, Bing, BugSplat, Criteo, Disqus, fabric, Facebook, Firebase, Flurry, Google Analytics, Hotjar, LinkedIn, Pardot, Quora, JPUSH) to track the information on how users use the products and websites, such information will be stored in third-party servers. Such third party track tools may send the data analysis report to Tenorshare for Tenorshare’s above-mentioned purpose;

- Tenorshare may store the collected information on the servers leased from providers of third-party server services.

2.1.5 Duration of the storage

Tenorshare will store the collected personal data for the duration of the contract and 60 days after the termination of the contract. Beyond this duration, in order for Tenorshare to be able to demonstrate the existence of a right or a contract or a legal obligation, the relevant personal data will be stored through intermediary archives for a duration that will not exceed what is strictly necessary regarding the purpose of the storage and in accordance with the applicable legislation.

Regarding banking information, said information will be deleted once the payment has been processed and has become effective. The withdrawal time period could additionally apply. The number and the expiration date of the credit card number (not the CVV security code) could be stored through intermediary archives for evidence purposes in case of a claim regarding the payment, for the duration provided by Article L. 133-24 of the French Monetary and Financial Code (13 months or 15 months in case of deferred charge card).

2.2 Processing of personal data related to comments areas

When the User decides to comment on a Tenorshare product through the Website or the Application, Tenorshare implements a processing of personal data as follows:

2.2.1 Personal data collected

Regarding this processing, Tenorshare collects the following personal data:

- Email address;

- Name or nickname;

- profile photo;

- Other potential personal information provided by the User through its comment (age, location, etc.);

- The content of your comment.

2.2.2 Purpose and legal basis of the processing

This processing is implemented by Tenorshare in order to improve its products and provide the consumers and potential consumers with better and more transparent information about the Tenorshare products. Said comments and the related personal data are provided by the User on a voluntary basis so that the processing of the collected personal data relies on the User’s consent.
Tenorshare may use the comments (with your relevant information) you post for marketing purposes in order for others to better understand and use our products.

2.2.3 Recipients of the personal data

Tenorshare may transmit the collected personal data to third-party email delivery service providers, social media, other marketing platforms, and service providers.

2.2.4 Transfer of personal data

The collected personal data are transferred by Tenorshare to recipients who are located outside the European Union and such destinations may not have laws that protect the User’s personal data to the same extent as in the European Union.

Please find below the relevant information on transfer:

- Tenorshare may transfer the collected information to providers of third-party email delivery services to send promotion emails, to other marketing platforms and service providers to complete relevant services.
- Tenorshare may store the collected information on the servers leased from providers of third-party server services.

2.2.5 Duration of the storage

Tenorshare will store the collected personal data for not more than 5 years after the collection.

2.3 Processing of personal data related to newsletters and advertising emails

The User may want to subscribe to Tenorshare’s newsletter in order to be provided with information and news regarding Tenorshare products. In this case, Tenorshare implements a processing of personal data as follows:

2.3.1 Personal data collected

Regarding this processing, Tenorshare only collects your provided information such as the User’s email address, name or nickname, country, preferred product, and your operation to the promotion emails.

2.3.2 Purpose and legal basis of the processing

Tenorshare implements the processing of personal data in order to provide consumers and potential consumers with information and news regarding Tenorshare products.
The subscription to Tenorshare’s newsletter and the related provision of personal data is made on a voluntary basis so that the processing of the collected personal data relies on the User’s consent.

2.3.3 Recipients of the personal data

Tenorshare may transmit the collected personal data to providers of email delivery services and other service providers such as data analysis providers and server providers.

2.3.4 Transfer of personal data

Please find below the relevant information on transfer:

- Tenorshare may transfer the collected information to providers of email delivery service providers to send newsletters or promotion emails.
- Tenorshare may store the collected information on the servers leased from providers of server service.
- Tenorshare may use third-party track tools(such as Google Analytics) to track the information on the user’s operation to the advertising emails, such information will be stored in third-party servers. Such third-party track tools may send the data analysis report to Tenorshare for Tenorshare’s above-mentioned purpose.

2.3.5 Duration of the storage

Tenorshare will store the collected personal data for 3 years from their collection or from the last contact from the User (whichever is later).
At the end of this 3 years time period, Tenorshare may contact the User in order to know if the User wishes to keep receiving commercial information from Tenorshare. In case Tenorshare would not receive any positive and explicit answer from the User, the personal data would be deleted or archived in accordance with the applicable legislation.

2.4 Cookies and trackers

When the User consults the Website and/or the Application, Tenorshare implements cookies and other trackers on the User’s device.

For additional information on cookies and trackers, please read Tenorshare’s cookies policy

3. User’s rights

To the extent required by the law of your jurisdiction, you may have the below rights. Before you exercise the below rights, you may consult your legal counsel if the laws of your jurisdiction stipulate the below rights.

Rights	Content
The right to be informed	The User has the right to be provided with clear, transparent and easily understandable information about how Tenorshare collects and uses personal data and its rights. This is the reason why Tenorshare is providing the User with the information in this privacy policy.
The right of access	The User has the right to obtain access to its personal data (if Tenorshare is processing it), and other certain information (similar to that provided in this privacy policy).
The right to rectification	The User is entitled to have his personal data corrected if it’s inaccurate or incomplete.
The right to erasure	This ‘the right to be forgotten’ enables the User to request the deletion or removal of its personal data where there’s no compelling reason for Tenorshare to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing	Under certain circumstances, the User has the right to ‘block’ or suppress further use of its personal data.
The right to data portability	The user has the right to receive its personal data provided to Tenorshare in a structured, commonly used and machine-readable format and has the right to transmit those data to another controller.
The right to object to processing	The User has the right to object, on grounds relating to its particular situation, at any time, to the processing of its personal data.
The right to lodge a complaint	The User has the right to lodge a complaint about the way Tenorshare handles or processes its personal data with its national supervisory authority (in France, the CNIL).
The right to withdraw consent	If the user has given its consent for specific processing of its personal data implemented by Tenorshare, the User has the right to withdraw its consent at any time. In case the User does so, it does not mean that anything Tenorshare has done with the User’s personal data with its consent up to that point is unlawful).
The right to define instructions	The User has the right to define general or specific instructions regarding storage, deletion and use of his personal data after death.

4. Revision of this Privacy Policy

Occasionally, we may change this privacy policy (or other documents related to privacy policy) to allow Tenorshare to use or share your personal data in a different way. If we do, the links to the policy on our websites (which are generally found in the footer of the website) will indicate that the policy has been changed. For new users, the change will become effective upon posting. For existing users, if the change is significant, it will become effective 30 days after posting. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.

5. Contacting Tenorshare

If the user needs to contact Tenorshare for any reason (including to exercise any of its rights in relation to data protection as set out above) please contact [email protected].
Tenorshare will act on the User’s requests and provide information free of charge, except where the requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case Tenorshare may charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested), or refuse to act on the request.