Last Updated on: 2025-05-6
This agreement applies to the user (hereinafter referred to as "You") and HTENORSHARE（HONGKONG）LIMITED(hereinafter referred to as "Tenorshare" or "We"), and aims to clarify the rights and obligations when you access or use our website/products/services. It is legally binding for both parties.
This agreement complements the "Privacy Policy." Please read and understand both this agreement and the "Privacy Policy" carefully before using our website/products/services. You should pay special attention to the following sections of the Terms of Service:"Your Access to and Use of Our Services" (Section 5), "Intellectual Property Rights" (Section 6), "Software Updates" (Section 9), "No Warranty for Licensed Products" (Section 10), and "Limitation of Liability" (Section 11).
For specific products/services, we may establish separate terms or business rules (collectively referred to as "Separate Agreements"). If you use app products, you will need to separately read and agree to the app's user agreement and privacy policy. For functions like APIs, please refer to the API cooperation agreement for specific terms. In the event of any conflict between the Separate Agreement and this agreement, the Separate Agreement shall prevail. Please ensure you fully read the relevant terms before use. The Separate Agreements form an integral part of this agreement, and by accepting this agreement, you are deemed to have accepted all Separate Agreements.
1. Accepting the Terms
Your access to or use of our website/products/services (hereinafter referred to as "Access or Use," which includes but is not limited to actions such as downloading, installing, launching, browsing, registering, logging in, etc.) will be considered as full acceptance of these Terms and the "Privacy Policy." If you do not agree to any part of these, please do not access or use our website/products/services, and immediately uninstall and delete any copies of our products you may have.
If you are under 18 years of age, you must use the services with the consent of your parents or legal guardians and ensure that they have read and discussed these Terms with you.
The information provided on the Products is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Products from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
2. Accepting the Terms
After carefully reading these Terms, you should choose whether to accept them or not. These Terms are supplemented by the "Privacy Policy," and your acceptance of these Terms will be deemed as your acceptance of the "Privacy Policy" as well. Your access or use of our products ("access or use" refers to but is not limited to downloading, installing, launching, browsing, registering, logging in, etc.) will be considered a voluntary acceptance of all the provisions in these Terms. If you are unable to accept all the contents of these Terms or cannot accurately understand our interpretation of the relevant provisions, please do not access or use our products, and promptly uninstall and delete any copies of our products that you possess. Tenorshare reserves the right to seek all remedies in law and equity for any violation of these terms and conditions.
3. Changes to the Terms
We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use ，We will make commercially reasonable efforts to disclose any material changes to these terms on this website or notify you of such changes through back-end prompts. However, you should also regularly review the terms to check for such changes. We will also update the "Last Updated" date at the top of these terms, which reflects the effective date of these terms.
If you do not agree with the changes that have come into effect, you should cease accessing or using our products from the effective date of the changes. The changes will not apply to you. If you continue to access or use our products after the changes have become effective, it will be deemed that you understand and accept the amended terms.
4. Your Account with Us
To access or use our products, you may need to create an account with us in order to fully utilize all the features of the product. When creating this account, you may have the option to register through email.
There shall be no illegal or unhealthy information in your registration. You agree not to use any username that is unlawful, fraudulent, defamatory, abusive, hateful, violent, harassing, discriminatory, racist or aims to violate the rights of others (including, but not limited to: intellectual property rights, privacy rights and image rights). The above applies in all cases when you create a nickname; You shall not impersonate any other person (including, but not limited to: spoofing another person's name, mobile phone number, avatar, etc. in a manner that is likely to cause confusion) to open an account; you shall not share your account or your registration information with others, or allow any other person to access your account; and you shall not buy any other account, as well as sell, rent or abandon your account. If we receive a report or have reasonable grounds or evidence from our investigation that the current user of an account is not the person who originally registered, or if you fail to comply with any of the provisions of these Terms, or if your account is in breach of the legal rights of any third party, or in breach of any applicable law or regulation. We reserve the right to take actions including, but not limited to: freezing the account, terminating the provision of products and/or services to the account, or deleting the account.
It is your responsibility to properly safeguard and use your account and password correctly and securely. If you fail to fulfill the above obligations, resulting in the loss of your account or unauthorized access, you shall bear the legal liability arising from it.
You agree to take full responsibility for all activities that occur under your account (both for us and others).
If you no longer want to use our services again, and would like your account deleted, contact us at: [email protected].
5. Your Access to and Use of Our Services
Users have the right to access or use our products for non-commercial purposes. We hereby grant you a personal, non-transferable, non-sublicensable, non-exclusive, revocable, general-use license.
When accessing or using our products, you must comply with the law and these Terms. During your use, you are prohibited from engaging in the following activities, including but not limited to: Copying, modifying, or creating derivative products (including plugins, unauthorized third-party programs, etc.) without the authorization of the Company; Selling, renting, lending, publishing, or transmitting the software to others in any form; Decompiling, reverse engineering, or exporting the source code of the software without authorization; Developing new products based on our company's products; Providing data processing services, application services, or commercial sharing of products to third parties without authorization; Infringing upon the rights of the Company or the interests of others during the use of the Company's software, in any form or manner without authorization; Engaging in illegal activities or behaviors that violate social order and good customs using our products or services; Infringing upon the legitimate rights and interests of others, such as privacy rights, reputation rights, image rights, intellectual property rights, etc; Engaging in any other unauthorized activities without the authorization of the Company.
6. Intellectual Property Rights
All content contained in our products (including but not limited to trademarks, patents, textual expressions and combinations, images, logos, videos, audios, layout designs, page frameworks, programs, etc.) that are protected by copyright law and other intellectual property laws and treaties are owned by us or licensed to us. You are not permitted to remove our copyright notices or other rights statements from our products. By accessing or using our products, you are only granted a separate license for use, and under no circumstances should your software license be construed as a transfer or sharing of any part or all of our intellectual property rights to you.
Without our written permission, no one, whether for commercial or non-commercial purposes, may copy, distribute, or publish any intellectual property information that belongs to us in any form. We reserve the right to pursue legal liability against infringers.
We assure you that you will not infringe upon any third party intellectual property rights while using our products. If your actions infringe upon the intellectual property rights of any third party, you will be solely responsible for any liability arising from such infringement.
7.Fees and Payment
Our products/services may be provided in a fee-based manner. We may currently or in the future charge fees for certain service offerings, and in such cases, the Company will provide clear notifications or guidance on relevant pages. If the service you use requires payment, you have the right to decide whether to use and accept the fee-based service. If you refuse to pay the fees, you will not be able to continue using the service after the fee commencement date. Prior to charging, we will disclose the fee-based service offerings, fee structure, payment methods, and other relevant fee rules. We reserve the right to adjust the fee rules as necessary, and if you continue to use the service after the adjustments, it will be deemed that you have accepted the modified fee rules.
Your payments may be processed through our partnered app stores, third-party payment platforms, or tools. Before making any payment, please carefully read and ensure your full understanding of the rules and regulations of the app store, third-party payment platform, or tool, and complete the payment process only if you fully comply with those rules.
In addition to the above, we have the following rules regarding payments:
1) If the product allows for the purchase of virtual currency, you understand and agree that there may be corresponding rules regarding the purchase of virtual currency within our product. It is necessary to comply with certain usage rules when using virtual currency. Please read the recharge and usage rules carefully.
2) If the product is charged on a subscription basis, we will charge you regularly according to the billing cycle, which may be weekly/monthly/quarterly/annually. If the product is charged based on usage, we will inform you of the fee structure in advance.
3) The product may have an auto-renewal feature, which allows for the automatic renewal of the service based on your needs, avoiding service interruptions due to non-renewal.
4)If you make payments or recharge through the App Store or Google Play, the auto-renewal rules, refund policies, and subscription rules may be subject to the policies of the App Store and Play Store. Please familiarize yourself with the specific rules before making any payments to ensure that you are willing to comply with the aforementioned rules.
8. User Information Protection Policy
Protecting user personal information is one of our fundamental principles. We will take reasonable measures to safeguard user personal information. Unless otherwise required by law, we will not disclose or provide your personal information to third parties without your permission. For more information and details regarding user personal information and privacy protection, we will adhere to the published Privacy Policy to ensure proper protection and regulation. Please refer to our "Privacy Policy" for more information.
9.SOFTWARE UPDATES
Licensor may provide Licensee with Software Updates and/or Content Updates from time to time at no charge during the Term of this Agreement. The Licensor may, at its sole discretion, decide if Licensee can get Software Updates and/or Content Updates free of charge or the Licensee has to pay for the Updates. "Update" means a new version of the Licensed Software containing technical modifications, updated information, altered functionality, or any other changes that are intended by Licensor to improve or to add, delete or otherwise modify any aspect of the Licensed Software. "Content Update" shall mean an update of the content used by the Licensed Software that might need to be updated from time to time. If the Licensed Software is an Update to a previous version, Licensee must possess a valid License to the previous version. Any update provided by the Licensor to Licensee is made on a License exchange basis such that Licensee agrees, as a precondition for receiving an Update, that Licensee will terminate all of Licensee's rights to use any previous version of the Licensed Software. However, Licensee may continue to use the previous version only to assist in transitioning to the Updated version. Once an Update has been released, the Licensor may cease service or support for prior versions, without any notice to Licensee. Software Updates and/or Content Updates may be provided via the Licensed Software or on the Licensor websites.The Licensed Software may require Content Updates in order to work effectively. The Licensor may add new functions, music track, elements, pictures, videos, or delete original functions, music track, elements, pictures, and videos in the Update Software or Upgrade Software.
The services and contents under this Software provided by Tenorshare may include services or contents that Tenorshare has obtained authorization from the rightful owners or third-party licensors. Therefore, pursuant to the authorization granted to Tenorshare by the aforementioned rights holders, Tenorshare may impose restrictions or limitations on the specific term, content, geographical scope, and terminal devices for your use of the services or contents. This may result in your temporary or permanent inability to access the relevant services or contents in certain regions, times, or on specific devices, or the inability to access all or partial of the services or contents. Notwithstanding any provisions between you and Tenorshare, Tenorshare shall not be held responsible or liable for any losses or damages incurred by you due to the aforementioned reasons or any other third-party licensors.
Due to the unique nature of internet services, legal and regulatory requirements, or changes in authorization, Tenorshare may, in its sole discretion, at any time and from time to time, in whole or in part, dynamically modify, update, change, interrupt, suspend, discontinue, or terminate the products, videos, audios, images, and other services or contents provided by Tenorshare ("Product Content") in accordance with changes or modifications in laws and regulations, requirements of rights holders or third-party licensors, authority requirements/decisions, or other third-party complaints. This includes but is not limited to, Tenorshare's right to temporarily or permanently remove or update all or part of the Product Content with or without notice in advance. Notwithstanding any provisions between you and Tenorshare, Tenorshare shall not be required to obtain your prior consent or be held responsible or liable for any loss or damages incurred by you due to your inability to access the relevant Product Content, whether due to the aforementioned reasons or any other reasons.
10.No Warranty for Licensed Products
You acknowledge and agree to the following:
1) While we strive to provide accurate materials and information in all our products, we cannot guarantee their completeness, effectiveness, or reliability. We are not responsible for any damages caused by your failure to use our products correctly;
2) We do not guarantee that our products will fully meet your usage requirements or meet your expectations;
3) We do not guarantee that our products will be uninterrupted, timely, secure, reliable, or free from errors;
4) We do not guarantee that any errors in our products will be corrected;
5）THE LICENSED SOFTWARE IS PROVIDED TO LICENSEE "AS IS." THE LICENSOR, AND THE LICENSOR SUPPLIERS, AFFILIATES, AGENTS, EMPLOYEES MAKE NO WARRANTY AS TO ITS USE OR PERFORMANCE. THE LICENSOR, AND THE LICENSOR AFFILIATES, MAKE NO WARRANTIES, CONDITIONS, REPRESENTATIONS, OR TERMS (EXPRESS OR IMPLIED WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE, OR OTHERWISE) AS TO ANY MATTER INCLUDING WITHOUT LIMITATION TO NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, INTEGRATION, SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT FOR, AND TO THE EXTENT, THAT A WARRANTY MAY NOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW IN LICENSEE'S JURISDICTION.
6）SOME FUNCTIONS OF THE LICENSED SOFTWARE (HEREINAFTER REFERRED TO AS “RESTRICTED FUNCTIONS”) ARE ONLY SUPPORTED BY USING THE THIRD PARTY PLUG-INS WHICH HAVE BEEN INSTALLED ON YOUR DEVICE. YOU AGREE THAT IT IS YOU, NOT LICENSOR, WHO ARE USING THE THIRD PARTY PLUG-INS. YOU SHALL NOT USE THE RESTRICTED FUNCTIONS OF THE LICENSED SOFTWARE UNLESS YOU HAVE GOT PROPER AUTHORITY TO USE THE THIRD PARTY PLUG-INS. FURTHERMORE, ALL THE RESPONSIBILITIES OF USING SUCH THIRD PARTY PLUG-INS WILL BE SOLELY BORNE BY YOU.
7）THE SOFTWARE MAY CONTAIN "OPEN SOURCE" MATERIALS (E.G., ANY SOFTWARE SUBJECT TO OPEN SOURCE, COPYLEFT, GNU GENERAL PUBLIC LICENSE, LIBRARY GENERAL PUBLIC LICENSE, LESSER GENERAL PUBLIC LICENSE, MOZILLA LICENSE, BERKELEY SOFTWARE DISTRIBUTION LICENSE, OPEN SOURCE INITIATIVE LICENSE, MIT, APACHE OR PUBLIC DOMAIN LICENSES, OR SIMILAR LICENSE). WE MAKES NO WARRANTIES WITH RESPECT TO OPEN SOURCE MATERIALS CONTAINED IN THE SOFTWARE. THESE TERMS OF SERVICE ON RESTRISTION OF LIABILITY SHALL APPLY.
11. LIMITATION OF LIABILITY
1) You understand and agree that when using or accessing our products, you may encounter factors beyond our control, such as force majeure events (force majeure refers to unforeseeable, unavoidable, and insurmountable events), including but not limited to government actions, natural disasters (such as floods, earthquakes, typhoons, etc.), network issues, hacker attacks, war, strikes, riots, etc. In the event of force majeure, we will make efforts to repair any issues in a timely manner, but we are not liable for any suspension, interruption, termination of services, or any losses incurred due to force majeure within the limits permitted by law and regulations;
2) We reserve the right, as stipulated in these Terms, to handle illegal or non-compliant content, but this right does not constitute an obligation or commitment on our part. We cannot guarantee the timely discovery of illegal activities or take corresponding actions;
3) Please note that we tend to offer our platform for family and private use. You agree not to use our platform for any commercial or business purposes, and we are not liable for any loss of profits, business losses, reputation losses, or loss of business opportunities incurred by you;
4) We may change, suspend, revoke, or restrict the availability of our products or any part thereof at any time for business and operational reasons;
5) In no event shall our company, shareholders, employees, agents, or affiliates be liable for any indirect, punitive, or incidental losses, including but not limited to (i) loss arising from your inability to access or use our products; (ii) loss caused by the actions or content of any third party; (iii) loss resulting from the use of all or part of the content obtained or generated from our products.
6) Unless otherwise mandated by applicable laws and regulations, our total liability to you, for any reason whatsoever, shall not exceed the fees paid by you to us during your use of our products, if any.
7) These limitations apply to our liability, regardless of whether we have been informed or should have been aware of the possibility of such losses.
8) You are solely responsible for any mobile expenses incurred while accessing or using our products, including but not limited to SMS and data charges. If you are unsure about these charges, you should inquire with your service provider before using the service.
9) YOU EXPRESSSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF TENORSHARE SOFTWARE IS AT YOUR SOLE RISK, AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY IS WITH YOU. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TENORSHARE OR AN AUTHORIZED REPRESENTATIVE SHALL CREAT WARRANTY.
10) TENORSHARE DOES NOT ALLOW YOU TO UTILIZE OUR SOFTWARE TO DO ANYTHING THAT VIOLATES THE LOCAL LAW OR INFRINGE ANY PARTY'S RIGHTS OR INTELLECTUAL PROPERTY. IF YOU UTILIZE OUR SOFTWARE TO DO THE ILLEGAL ACTIVITY OR INFRINGE OTHER'S RIGHTS, THE CONSEQUENT RESULT SHALL BE ON YOUR OWN RESPONSIBILITY. IF YOU DISAGREE WITH THIS ITEM, PLEASE DON'T INSTALL AND/OR USE THE SOFTWARE.
11）If you seriously violate any obligations stipulated in these terms and fail to remedy or are unable to remedy the situation within fifteen (15) calendar days after receiving our notice, TENORSHARE reserves the right to immediately terminate the provision of products or services, deactivate accounts, and take other actions. The termination of services will not affect any rights, obligations, or responsibilities that have arisen prior to the termination or that continue to be effective after the termination.
12. INDEMNIFICATION
LICENSEE WILL INDEMNIFY AND HOLD LICENSOR HARMLESS FROM ANY AND ALL CLAIMS, LOSSES, LIABILITIES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING ATTORNEY'S FEES) ARISING FROM OR RELATING TO LICENSEE'S ILLEGAL OR IMPROPER USES OF THE LICENSED SOFTWARE FROM ANY THIRD PARTY. LICENSEE'S OBLIGATIONS UNDER THIS SECTION SHALL SURVIVE THE EXPIRATION OR TERMINATION OF THIS AGREEMENT.
13. EXPORT RESTRICTIONS
You may not use or otherwise export or re-export the licensed software to any countries or territories sanctioned by the United Nations or the USA. By using the licensed software, you represent and warrant that you are not located in any such countries.
14. Applicable Law and Jurisdiction
The formation, effectiveness, interpretation, amendment, supplementation, termination, enforcement, and resolution of disputes regarding these Terms shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China. In the absence of relevant legal provisions, commercial customs or industry practices shall be referred to. Any disputes related to your access or use of our products and involving our company should be resolved through negotiation between the parties.
Any disputes, disagreements, differences, or claims arising out of or in connection with this Agreement, including the existence, validity, interpretation, performance, breach, or termination of the Agreement, or any non-contractual disputes arising out of or in connection with this Agreement, shall be submitted to arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in effect at the time of the submission of the arbitration notice, and shall be finally resolved accordingly.
Class Action Waiver: Legal disputes arising from these Terms may only be raised on an individual basis, and you agree not to bring or participate in any class action lawsuits related to disputes with us.
If any provision of these Terms is deemed invalid, unenforceable, or non-binding, it shall not affect the validity and enforceability of the remaining provisions. If any provision of these Terms is deemed invalid or unenforceable in accordance with Chinese laws and regulations, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If it is not possible to restore the effectiveness of such provision through modification, it shall be deemed as omitted.
Our failure or delay in exercising any right under these Terms shall not be deemed as a waiver of that right, and we reserve the right to exercise such right at any time.
Even after the termination of these Terms, we may still hold you liable for your past actions in accordance with these Terms.
15. Supplementary Provisions
When accessing or using our products, any other relevant agreements besides these Terms, together with these Terms, constitute the overall agreement governing your use of this website and related services, and have equal legal effect.
The service descriptions, pricing details, and order pages that you confirm and agree to on the relevant pages of our products are an integral part of these Terms and have equal legal effect. In the event of any inconsistencies between the aforementioned provisions and these Terms, the service descriptions, pricing details, and order pages on the relevant pages shall prevail.
Without our written consent, you may not transfer any rights or obligations obtained through these Terms in any manner. To the extent permitted by law, we may transfer our rights and obligations without your consent.
You agree that we may provide various notices to you through announcements on our website or partner websites, email, SMS, or notifications within the product. Notices made by publication on the website are deemed delivered upon publication. Notices sent by email or SMS are deemed delivered upon sending. Notices made through in-product notifications are deemed delivered when you continue to use the product after the update. Notices may have significant implications for your rights and obligations, so please pay attention to them in a timely manner. We are not responsible if you do not receive such notices on the same day they are issued due to changes in your contact information or failure to check them promptly.
All provisions related to confidentiality, proprietary rights, indemnification, and limitation of liability shall remain valid even after the termination of these Terms.
The titles of the provisions in these Terms are for the convenience of reading and do not have any substantive meaning. They cannot be used as a basis for interpreting the meaning of these Terms. We reserve the ultimate right to interpret these Terms.
You can contact us through the following methods:
1) Send an email to [email protected]
2) Submit an online form at https://support.tenorshare.com/#/
