Frequently Asked Questions for iCareFone for WhatsApp Transfer

  • 1. How to find the logs in iCareFone for WhatsApp Transfer?

    Windows version:

    The log files, click the menu icon on the upper right corner of the program, then hit Open log, then it will show the log folder.

    icarefone whatsapp transfer open log icarefone whatsapp transfer log folder

    Mac Version:

    The log files, make sure you have launched iCareFone for WhatsApp Transfer and click Help on the top menu on your Mac. Hit Open logs and attach all the logs to your next message. See the screenshot below:

    icarefone whatsapp transfer mac log icarefone whatsapp transfer mac log folder
  • 2. How to find the crash logs in iCareFone for WhatsApp Transfer in Windows version?

    Please refer to the following steps to find it:

    • 1. Right-click "This PC" on the desktop and select "Manage".

      open crash log with icarefone whatsapp transfer
    • 2. Go to System Tools --> Event Viewer --> Windows Logs --> Application, find the "Source" as "iCareFone for WhatsApp Transfer", right click and select "Copy" --> "Copy Details as Text".

      copy crash log with icarefone whatsapp transfer
    • 3. Send us the copied text as an attachment.
  • 3. What should I do if I can't receive the verification code when verifying WhatsApp backup account?

    In case you are not using the latest version, please check it from the following step:

    • Windows: kindly click on the menu icon on the upper right corner, then hit Check for Updates.
    • Mac: Click iCareFone for WhatsApp Transfer on the top menu. then hit Check for updates

    Please click "Resend Code" or "Contact us" on that page. If "Resend Code" button is not available, please try again later. Then use the new verification code to have a try.

  • 4. What should I do when it appears "verification code is too frequent, please try later"?

    In case you are not using the latest version, please check it from the following step:

    • Windows: kindly click on the menu icon on the upper right corner, then hit Check for Updates.
    • Mac: Click iCareFone for WhatsApp Transfer on the top menu. then hit Check for updates

    Kindly follow the steps below to turn off two-step verification on your iOS device and then restart the software to have a try again: https://faq.whatsapp.com/general/verification/using-two-step-verification/?lang=en

  • 5. What should I do if the device is disconnected/ not recognized?

    Please check if there is a problem with the USB cable or USB interface. You can use the original USB cable and change another USB port or another computer to have a try.

  • 6. What should I do if the backup file can't be found in Android device?

    Please make sure your WhatsApp backup file is stored in the phone's internal storage not the phone SD card, otherwise it will be not found. You can copy the backup file to the device's internal storage if they are in the SD card. We will support finding the files in SD card in the following updates.

  • 7. Should I login into WhatsApp in the original device when transfering the data?

    It depends on different situations:

    • 1. If you want to transfer current data of the device, please login into WhatsApp in the original device.
    • 2. If you want to transfer backup history, you only need to connect to the original device, without logging in to the whatsapp account.

    More details, please see this guide: https://www.tenorshare.com/guide/whatsapp-transfer-backup-restore.html#step8

  • 8. What should I do when WhatsApp crashes on the target device after transfer?

    Please make sure that you have login WhatsApp when restoring to the target device. If not, the WhatsApp may not be opened normally. You can refer to this guide to transfer files: https://www.tenorshare.com/guide/whatsapp-transfer-backup-restore.html

  • 9. What should I do if iCareFone for WhatsApp Transfer failed in the step of restoring data to the target device?

    If your program is Windows version, please delete this file (C: \WhatsappKeys) and try again. There are a few points that you should pay attention to:

    • 1. The backup files are only restored to the same WhatsApp account.
    • 2. When the target device prompts "if restore the data from Google drive", don't choose "Not Now", just click "Continue".
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