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How to Fix iPhone Disabled Won’t Connect to iTunes

My child has disabled my iPhone 6s Plus by trying to unlock it several times. It says to connect to iTunes however overtime I try it says it "Cannot connect because value is missing"? Does anyone have any suggestions on how to fix this?”

Such a problem with an iOS device is known to all of us but the solutions to these unfortunate issues are still unknown to many. Actually, Apple granted us the tool to use in this situation but what will be the solution even if that tool fails to perform properly. If your device is disabled you just need to connect the device to iTunes and the app will take care of the rest but users are not always able to connect to that app in the first place itself. So, how to connect to iTunes when iPhone is disabled, there are few things you can try. They are elaborated in this detailed guide. So, let’s get started.

Step 1: Check for iTunes Update

If your iPhone is disabled connect to iTunes not working then first you need to check that if you are using the latest version of iTunes. If not then you need to update the iTunes app.

Step 1: It is very simple, just run iTunes.

Step 2: Go to the main interface of the app.

Step 3: Now, find Help and tap “Check for Updates”. On Mac it’s under iTunes tab.

itunes check for  updates

If there are any updates available, this will automatically start the upgrading process.

Step 2: Put iPhone into Recovery Mode

As per the regulation of the company, when your iPhone or any iOS device gets locked or disabled you need to connect the device to iTunes. iTunes has several features, so, it is able to fix your device in just a few steps. But what would happen when iPhone disabled cannot connect to iTunes. Suddenly, you just lost the only way to fix your expensive gadget. Here, the answer is Recovery Mode.

Recovery Mode was designed so that you can fix the device if it has stopped working. For the moment if you put the device into Recovery Mode you may be able to connect to iTunes. So, how to enter Recovery Mode?

First of all entering Recover Mode is different for different models of iPhone, the procedure is categorized below.

For iPhone 8 and 8 Plus and iPhone X

iPhone 8 and all the other later models of iPhone does not contain any physical Home button, so, reaching Recover Mode is a bit difficult. You have press several buttons together to reach Recovery Mode.

Step 1: Connect your iPhone with iTunes. Press the Volume Up button and then Volume Down button till the Connect to iTunes screen appears.

iphone x recovery mode

For iPhone 7 and 7 Plus

iPhone 7 has a physical Home button, so, it will be easier for you to reach Recovery Mode.

Step 1: First, you have to turn off your device and connect with iTunes.

Step 2: Then tap and hold the Power button along with Volume Down for a few seconds.

Step 3: Release when you see Recovery Mode screen.

For iPhone 6s or earlier

This is the most straightforward method; the turn off sequence is the same.

Step 1: Connect the device to iTunes.

Step 2: After connecting you can press the Home button and Power button together.

recovery mode iphone 6

This is how you can get your iPhones to recovery mode while connecting to iTunes.

Step 3: Put iPhone into DFU Mode

DFU stands for Device Firmware Update. This mode puts your device in such a state where it can directly integrate with iTunes. No operating system will be loaded in this mode. It will be very effective if you don’t know how to connect iPhone to iTunes when disabled.

Step 1: Find a USB cable and connect the disabled iPhone to your computer.

Step 2: Run the iTunes app.

Step 3: Now, you need to switch off the device.

Step 4: Now, hold the Power and Home button together for no more than 10 seconds. Then release just the Power button.

Step 5: Still hold the Home button; then an iTunes pop-up message will tell you that you have entered Recovery Mode.

For iPhone 7/7 Plus users, replace the Home button with Volume Down button. iPhone X/8/8 Plus users, please turn off your device and press the Side button for 3 seconds. Then, hold down the Volume down button along with Side button for 10 seconds. Let go of the Side button but keep holding the Volume down button for about 5 seconds and you will enter DFU Mode.

iphone dfu mode

When you are in the DFU Mode, the screen will be completely black. Now iTunes will take over and return a pop message saying iTunes has detected an iPhone in Recovery mode.

Step 4: Unlock Disabled First then Connect Again

If you have a problem like iPhone is disabled connect to iTunes fix it by trying to unlock the device and then connect to iTunes again. As you are unable to connect to iTunes in the disabled mode, you need to find some alternate ways to unlock the device. There is a third-party tool that has gained a lot of popularity due to its efficiency and effectiveness. Tenorshare 4uKey, this tool can unlock any iPhone like iPhone XS/X/8/7/7Plus/6/5/SE, and we recommend using this program to unlock your disabled device to connect it to iTunes later. Here’s how to do it:

Step 1: Download the tool and run it on your computer.


Step 2: After launching, connect the iPhone to the computer.

Step 3: After detection, tap “Start” on the main interface.

Step 4: Choose the desired destination on your computer to download the firmware package and then tap the “Download” button.

download firmware

Step 5: After the firmware package is downloaded, just tap “Unlock Now” to start the unlocking process.

unlock iphone

After the process ends, you will have a fully unlocked iPhone with the help of which you can now connect to iTunes for restoration and updates.

Step 5: Repair iTunes and iTunes Library

“My iPhone is disabled and won’t connect to iTunes!” or “iTunes not working” or “iTunes keeps crashing on my PC.” There are lots of people who face similar. This is where Tenorshare TunesCare comes in.  It is an independent tool developed by Tenorshare, specifically to fix problems related to iTunes. It is capable to fix iTunes and iTunes Library issues effectively.

fix itunes issues  tunescare

Tap “Fix All iTunes issues” from the interface and then tap “Repair iTunes” which will automatically start to repair iTunes. Basically, if you are looking to solve any iTunes related issues you can use this advanced third-party tool to get rid of everything.

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It is possible that if you update the app or just send your disabled device to Recovery Mode or DFU Mode you will be able to connect to iTunes. But if these simple solutions are not working and if iPhone disabled won’t connect to iTunes you can always use Tenorshare TunesCare to troubleshoot the iTunes app itself. But we think the better option is to use Tenorshare 4uKey to immediately unlock the disabled device and then connect the device to iTunes.  We highly recommend 4ukey as it is the easiest way out! Go for it!

/ Posted by Jenefey Aaron to Unlock iPhone Follow @Jenefey Aaron