How to Fix iTunes Error 8392

Apple users these days are complaining that they are getting an error message that reads: Could not purchase "APPNAME". An unknown error occurred (8392). Let us know about this error first.

could not purchase app

The iTunes error 8392 is an unknown error that occurs while upgrading iTunes apps. And even if you try to brainstorm day and night with different solutions, such as re-installing iTunes, rebooting the computer, or even restoring the device, it does not yield any successful output for this error. In addition, as per the fans, the error is probably an SAP internal flaw. In short, when more and more number of people request for upgrading the app, the app will run out of OS locks. So, when various users try to authorize the stored app, the web server becomes unsuccessful to get the lock. As a result, it shows the error code 8392. Let us have a look at some of the solutions that will help you get the iTunes error 8392 fix.

Method 1: Update iTunes to Latest Version

Keeping your iTunes to the latest version always comes handy. This is because Apple always tries to fix problems and errors by updating iTunes and offering a patch to the errors in the updated iTunes. Updating iTunes to the latest version might solve the iTunes error 8392. Here is a step-by-step guide on how to upgrade iTunes to newest version.

Step 1: Open iTunes and tap on the menu. Choose the "Check for Updates..." option. After you click that option, iTunes will establish a connection to Apple's servers and look for new updates.

check for updates for itunes

Step 2: Most of the times, Apple launches the iTunes update via the App Store on Mac. Hence, if an update is not visible in iTunes, look for it in the Mac App Store. Make sure that you have closed the iTunes on Mac. Now, launch the Mac App Store. Tap on the tab for Updates. The store will look for servers of the company for updates. If it gets an update, it will show a button for Update. Tap on the button to begin with the process of downloading the update.

check for updates for itunes on mac app store

Method 2: Delete And Re-download the App in iTunes Store

In this method, to solve the iTunes error 8392 for Mac, you first have to delete the app in iTunes. After that, you will need to download it again from iTunes store. Note that you can't remove apps right away from iPad and iPhone. If you do so, your settings along with other information will be lost. After you have re-installed the application, you have to synchronize it with your iPad, iPhone, or iPod using iTunes so that the latest application can have all the user information without any loss of data.

Here is step-by-step guide on how you can delete app on Mac and re-download it:

Step 1: Head to the Finder and go to Applications folder. After that, choose the app you wish to delete. You can either right-click and choose the option to "Move to Trash" or drag the app to the Trash. Next, select "Empty Trash" option by right-clicking on the Trash icon. The app has now been deleted.

delete mac application

Step 2: Open the App Store and search for the app. Click on the "Get" option. Your app will begin downloading.

Method 3: Update Apps One by One

We noticed that error 8392 for iTunes occurs only when users select to upgrade all the applications at the same time. Hence, when you have a number of applications (for instance, more than 3 apps) to upgrade to latest version, you can select upgrading one at a time. And to your surprise, most of the users claimed this method to be working.

In order to update an app on Mac, all you need to do is open the app store and click on the Updates option present at the top. This will show a list of app that needs to be updated. Click on the update button present alongside each app.

update software in mac app store

Method 4: Use Tenorshare Tunescare to Fix iTunes Error

Tenorshare Tunescare is a software that offers solution for issues associated with syncing of iTunes. This is the final option that you can use and this method will solve the problem for sure.

Step 1: Tap the "Fix All iTunes Issues" option after you have downloaded Tenorshare TunesCare and connected your device.

connect device

Step 2: You will see below notification if your iTunes performs slow or takes a long time. Click on the button of "Repair iTunes" to improve your iTunes' performance.

itunes work well

You will see below notification if your iTunes is corrupted or has some problem. Click on the "Repair iTunes" button to download the drives that will be used to fix iTunes.

itunes performs abnormally

Step 3: After the software has downloaded the repairing drives, it will start the repairing iTunes. The process will take minimum 2 minutes.

repairing itunes

After repairing the drives, the software will display a message stating the successful repair of iTunes and it will restart the iTunes.


All in all, these were the best 4 methods to solve the iTunes error 8392. Please do let us know if these methods work for you by commenting below. Also share with us different methods, if you have any.

  Updated on 2019-07-25 / Update for  iTunes Tips

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