Home >> Repair iTunes >> iTunes Match Songs Grayed Out

How to Fix iTunes Match Songs Grayed Out

February 12, 2018 11:42 am / Posted by Jenefey Aaron to Repair iTunes
Follow @JenefeyAaron

One of the major trends today is media streaming. Instead of buying and downloading individual items like what we do at the beginning of iTunes Store era, people prefers to pay access to unlimited collections and stream them. In the movie realm we have Netflix as one of the biggest players, and in the music domain, we have Spotify. As one of the pioneers in the industry, Apple doesn’t want to be left behind in the game. It has its answer to media streaming called iTunes Match.

The service will put all of your music on your iCloud storage and make them available to stream to multiple devices that you own. It’s perfect for those who have a lot of music but less storage. But it still has a lot to be desired. One of the glitches is the error where iTunes Match songs grayed out and can’t be played.

If you come across that error and you want to know how to fix it, you are at the right place. There are several reasons why your iTunes Match songs are grayed out from unsupported file format to storage error. Here’s what it looks like.

iTunes match songs grayed out and can’t be played

Let’s look at the possible problem and how to solve them.

Check the Audio Format

The first possible cause is unsupported file format or DRM protected tracks. To check it out, right click on the problematic track and choose Get Info. Look for Kind under File tab. Unsupported file or DRM-protected track will have Protected written next to Kind.

protected audio format

There are several options that you could choose to solve the problem. First is to upgrade your iTunes Match subscription to Apple Music where you can get access to all music in Apple Library.

Another option is to convert your DRM protected files to DRM-free files.

Check iTunes Settings

It’s also possible that the problematic songs are unchecked and can’t be played. The quick fix is to right-click on the items and make them checked by choosing the option at the bottom of the pop-up menu.

unchecked songs

Re-download the Songs

If the grayed out songs are purchased songs from iTunes, you could simply delete the tracks and re-download them from the purchased sections in iTunes. Click on the iTunes Store menu on the top bar at the right, click Account and you could find the purchased option.

delete and re-download purchased songs

Re-Authorize Your Computer

You could also try to reset the authorization of your computer to fix the problem. Click on the Store menu and choose Deauthorize from the pop-up menu, sign out from iTunes, and restart the computer. After that, reverse the process: log back into iTunes and Authorize the computer.

de-authorize and re-authorize your computer to fix the problem

Fix iTunes Match Songs Grayed Out On Your iPhone or iPad

If the problem occurs on your iPhone or iPad, you could delete all the songs and re-installing them. Go to Settings > General > Storage & iCloud Usage > Manage Storage. Select Music > Edit > Delete. Your storage will be freed up quite a bit depending on how big your collection is.

To put everything back, sync your iPhone or iPad to iTunes and re-install the songs.

Fix All iTunes Error in One Click

All of the solutions to the problems described above requires you to deal with iTunes. There’s one Windows app that can help you fix all iTunes error in one click - from handling the syncing errors to repairing corrupted iTunes/iPhone Library. The software is called Tenorshare TunesCare and available to download for free.

Free Download For Win 10/8.1/8/7/XP
Secure Download
Free Download For macOS 10.13 and below
Secure Download

That’s all for how to fix iTunes match songs grayed out on iTunes or on iPhone/iPad. If you have any other issues, please leave a message at the comment area.

Free Download For Win 10/8.1/8/7/XP
Secure Download
Free Download For macOS 10.13 and below
Secure Download
Related Articles
iPhone won't Sync with iTunes? 6 Methods to Fix
Top 5 Ways to Fix iTunes Match Error
3 Best iTunes Match Alternatives 2018
comments powered by Disqus
Recommend Products
Tenorshare TunesCare
User Reviews ( 10 )
Free DownloadFree Download
iPhone Tips
iPhone 7/7 Plus
iOS 10
iOS Recovery
iPhone Fix
Android Recovery
Windows Recovery
Mac Recovery
iOS Tuneup
iPhone Transfer
Card Recovery
Windows Tuneup
WhatsApp Recovery
iTunes Cleanup
iTunes Unlock
Ads Remove
Windows Boot
Audio Record
Video Convert
Video Download
PDF Convert
Windows Password
iTunes Repair