How to Fix iTunes Error 9 When Restoring/Upgrading Your iPhone/iPad

"I am trying to update my iPhone to iOS 10 but get the error 9 " The iPhone "iPhone" could not be restored, an unknown error occurred (9)". Does anyone know where go from here?"
- Apple Community

itunes error 9

What Does iTunes Error 9 Mean?

iTunes error 9 is a possible security software issue that usually comes up when you are trying to upgrade/restore your firmware on iPhone, iPad, or iPod. This could be firewall blocking access to specific websites/web resources (like iTunes trying to download something from Apple's servers). Below are 5 common factors that would cause iPhone error 9.

  • Security software preventing access to the Apple servers.
  • Firewall blocking access to the Apple servers.
  • Network settings are corrupted.
  • Jailbroken iPhone.
  • Network database on the computer that was previously used to hack or jailbreak other iOS device and was corrupted.

Part 1: 5 Efficient Ways to Fix iTunes Error 9?

iTunes Error 9 is less common in contrast to Error 4014 or iTunes Error 3194 with which the users are more acquainted with. If you unfortunately meet this unknown error, follow 5 ways below to have a fix.

Way 1. Use Tenorshare TunesCare

Tenorshare TunesCare is the world's first iTunes repair software. It can fix iTunes sync problems and iTunes errors on iPhone X/8/8Plus/7/7 Plus/SE/6s/6s Plus/6/6 Plus/5s/5c/5 by one click.

1. All you need to do is install this freeware to your PC, and connect an iOS device to computer with USB cable.

connect device

2. And then click Fix iTunes Sync Problems to fix the iTunes library automatically

fix itunes error 9

This one click solution can fix most iTunes issues, whereas, if you still receive the error 9, I recommend you to try "Fix All iTunes Issues", which is an advanced mode to fix complicated iTunes issues thoroughly.

Free Download For Win 10/8.1/8/7/XP
Secure Download
Free Download For macOS 10.13 and below
Secure Download

Way 2. Check USB Port & Connector

iTunes error 9 may appear if there is an accident disconnection between the device and computer during the data transfer process. So follow steps below to check your USB connection in following ways:

  • Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
  • Switch to a different USB port on your computer. Don't plug into your keyboard.
  • Try to plug into a different computer.

Way 3. Check Anti-Virus and Firewall

When you try to upgrade your iPhone/iPad, iTunes connects to Apple, checks for hashes, security keys etc. If sometime during the attempt, iTunes is stopped from connecting to Apple's servers, it throws an error like iTunes error 9.

Make sure all virtualization apps like Parallels or VMWare are closed as these apps might interrupt the computer's ability to communicate via USB, especially if they are not configured properly, or outdated.

Way 4. Update iTunes to Latest Version

Check if the latest version of iTunes is installed on the Mac or other computer. If not, update iTunes to the latest version.

steps to fix itunes error 9

Way 5. Hard Reset Your iPhone/iPad

iTunes error related to software issue like software crash can be resolved by this method. Press and hold the Sleep/wake button and the Home button at the same time. Keep holding the buttons at least 10 seconds and release the buttons when the Apple logo appears. After that, try to charge your iPhone again.

fix itunes error 9

We list 5 methods to fix iTunes error 9 which occurs during restoring/updating an iOS device, among which Tenorshare TunesCare is the best recommended and easiest way to repair iTunes issues.

Part 2: Avoid iTunes Error 9 by Restoring iPhone without iTunes

Are you tired of encounyering errors when restore devices with iTunes? Here is an excellent tool for you. The Tenorshare iCareFone is designed to help iPhone, iPad and iPod users to backup their device and restore from backup in case of data loss. This software can be your best choice when iTunes can't recognize your device or you can't backup/restore iTunes backup for other reasons. Moreover, it allows you selectively backing up data from device, which will save much valuable time.

Free Download For Win 10/8.1/8/7/XP
Secure Download
Free Download For macOS 10.13 and below
Secure Download

Step by step to known how to use Tenorshare iCareFone:

Step 1: Connect your iOS device to computer and run the program. Click "Backup & Restore". Press "To view the previous backup files" in the lower left corner to check the backups.

view backups

Step 2: Tenorshare iCareFone will automatically load all the iTunes backups and list them out in this page. Check the backup you need to restore from and click the "Restore" button. After restoring, you device will reboot and contain all the data in the backup that you just restored from.


Extra Tips: 1-Click to Exit Recovery Mode Free or Fix iPhone Stuck on Apple Logo

Some iPhone users reported that their iPhone is stuck on Apple logo/recovery mode and cannot restore in iTunes. Do you have the situation like below?

"I have an iPhone that's stuck on the Apple logo. I tried restoring it in DFU, recovery mode, and cooked-up custom firmware, all with the same result. The screen just keeps turning on and off on the Apple logo, and can't seem to get past it. The phone just keeps throwing iTunes error 9."

Instead of using the traditional way to enter recovery mode manually, Tenorshare ReiBoot offers you an easier way to put iOS device into recovery mode with 1 click. It is a professional system care tool that provides an easy way to fix all iOS stuck problems, to help you get your iPhone out of stuck.

exit recovery mode

Free download this freeware to your Windows or Mac. Remember back up your data with iCloud before you restore your device.

Free Download For Win 10/8.1/8/7/XP
Secure Download
Free Download For macOS 10.13 and below
Secure Download

Read about: How to Fix iPhone Stuck at Recovery Mode after/during iOS Update

After learning the above solutions in fixing iTunes error (iPhone Error)9, I am believed that you have already known that which one is the best way to apply. If you have any other questions, leave a message at the comment place.

/ Posted by Jenefey Aaron to iTunes Tips Follow @Jenefey Aaron