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How to Use WhatsApp Recovery

Contents Part
Option 1. Recover WhatsApp Messages, photos, videos, contacts from iOS devices
Option 2. Recover WhatsApp Messages, photos, videos, contacts from Android devices
Option 3. Repair Operating System from iOS devices
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Guide for WhatsApp Recovery

Tenorshare WhatsApp Recovery allows you to recover WhatsApp chat history (including photos, videos and other message attachments) and contacts from iOS devices (iPhone, iPad and iPod touch) and Android devices (Samsung, LG, Sony, Motorola etc.).

Download and install it on your computer. On the main interface you will see 4 options: Recover from Device, Recover from iTunes Backup, Recover from iCloud Backup and Repair Operating System. And then follow the guide to learn detailed steps.

Option 1: Recover WhatsApp Messages, Photos, Videos, Contacts from iOS Devices

You can recover your iOS devices’ WhatsApp data both from iPhone, iPad, iPod touch and from iTunes/iCloud backup.

Step 1: Scan iOS Devices or iTunes/iCloud Backup

Mode 1: Directly Scan WhatsApp Messages, photos, videos, contacts directly from iPhone, iPad, iPod touch

First of all, connect your device to your computer with a USB cable and launch Tenorshare WhatsApp Recovery on the same computer.

scan ios device

Mode 2: Scan WhatsApp Messages, Photos, Videos, Contacts from iTunes Backup

When you run Tenorshare WhatsApp Recovery on your computer, the program will automatically find all the iTunes backups for you. On the right of the interface you will see the Backup option. From the pull-down menu, select the backup file you need.

scan itunes backup

Mode 3: Scan WhatsApp Messages, Photos, Videos, Contacts from iCloud Backup

Login iCloud account successfully, after that you will see the iCloud backup options, choose the one that you would like to get the WhatsApp data back, then the program will scan them for you.

scan iclouds backup

Step 2: Preview WhatsApp Messages and Contacts

Preview WhatsApp Chats: After your device is detected, Tenorshare WhatsApp Recovery will display WhatsApp contacts and chat history on the program interface. You can preview the messages, photos, videos and other message attachments one by one.

preview chats ios

You can right click the videos or photos and select "Export" to export them in WhatsApp messages and free up space on iPhone/iPad/iPod.

right click to export whatsapp

Preview Contacts: If you want to preview contacts, just switch to Contacts option on top of the interface.

preview contacts ios

Step 3: Recover and Export WhatsApp Messages and Contacts to Computer

At last, click the "Recover" button on the bottom of the interface to recover the WhatsApp messages and contacts from iDevice or iTunes/iCloud backup to your computer. You can save the exported messages and contacts in 3 file formats: .xls, txt and .xlm. Contacts can also be exported to VCF files. Media files like photos and videos will be exported in their original formats.

save file

Note: if you want to recover more iPhone data, such as photos, videos, contacts, you can refer to UltData (iPhone Data Recovery).

Option 2: Recover WhatsApp Messages, Photos, Videos, Contacts from Android Devices

Tenorshare WhatsApp Recovery also allows you to recover all your lost WhatsApp messages and contacts from Android phone and extract them to PC.

Step 1: Connect Android Phone to Computer

Connect your Android phone to computer with a USB cable. To make sure the device is successfully connected to PC and make the most of this program to recover WhatsApp data, the software will root your device automatically. If "Root Device Fail" window pops up, please root your device manually first. And launch this Free Android WhatsApp Recovery software. It will detect your device automatically.

Note: If you haven't installed USB driver for your Android device, it will launch the Hardware Update Wizard. Follow it to install Android USB driver. If this wizard doesn't pop up, follow this article to download and install Android USB driver manually.

how to recover whatsapp chat android

Step 2: Enable USB Debugging

Enable the USB debugging for scanning WhatsApp data. For different versions of Android OS, we do differently:

For Android 4.2 to 5.0 Lollipop Enter "Settings" > "About Device" > Tap "Build number" for 7 times until getting a note "You are under developer mode" > Go back to "Settings" > "Developer options" > Check "USB debugging"
For Android 3.0 to 4.1 Go to "Settings" > "Developer option" > Check "USB debugging"
For Android 2.3 Go to "Settings" > "Applications" > "Development" > Check "USB debugging"

Step 3: Preview and Select WhatsApp Messages, Images, Videos and Contacts to Restore

WhatsApp Chat: Click on “WhatsApp” on the interface, and you will preview your existing and lost WhatsApp chat history. You can select your wanted WhatsApp messages.

how to undelete whatsapp messages android

WhatsApp Contacts: Switch to “Contacts” on the interface to preview your lost and existing contacts. Click the box before the contacts you want to recover or simply select all of them.

how to recover whatsapp contacts android

Step 4: Recover and Export WhatsApp Chat History

After choosing the WhatsApp data you want, you need to click on “Recover” to retrieve the WhatsApp messages to your computer. You can save the exported messages in 3 file formats: .xls, .xml, .txt. Contacts can also be exported to VCF files. Media files like photos and videos will be exported in their original formats.

how to recover whatsapp data android free

Note: If you need to recover more Android files, like photos, videos, SMS, Tenorshare Android files recovery tool is the best choice.

Option 3: Repair Operating System from iOS Devices

There are various reasons lead to your WhatsApp chat history and contacts lost, to fundamentally solve this problem, repair iOS operating system can be a wise choice. It can also help you fix other types of iOS issues like stuck, crash, error, etc. And during this repairing process, Tenorshare WhatsApp Recovery won't cause any data loss.

Step 1: Connect iPhone with WhatsApp Recovery

First, connect your iOS device to computer via USB cable, launch Tenorshare WhatsApp Recovery. After connected, switch to "Repair Operating System" in the main interface and click "Repair Now".

switch to repair operating system

Tips: If your iOS devices has already stuck at Apple logo, boot loop or other issues, this iOS system recovery tool can get your device back to normal operation. Just click on "start" to proceed.

ios stuck

Put your iOS device into Recovery Mode before repairing, this operation can help to get your device detected.

other iphone recovery mode

iphone 7 7 plus recovery mode

Step 2: Download and Select Firmware

A matched firmware is needed for repairing your iOS device. Click "Browse" to choose a path you like and click "Download" and wait for a while.

download firmware

Tips: If you failed to download in this software, you can click "Copy" to download through browser; If you already got a firmware on your computer, click "Select" to manually input and start repairing.

input firmware manually

Step 3: Start Repairing Operating System

When firmware has been prepared, the program will start to repair your iOS system. Be sure to connect your iPhone, iPad or iPod touch with WhatsApp Recovery during the process.

It may take you less than 10 minutes to fix your iOS system, but it would be longer if the Internet speed is not good.

repairing system

If Standard Mode can't fix your iPhone, we suggest you use "Advanced Mode" which will increase repair success rate. Whereas, this mode will complete erase all data in your iOS device. Thus we suggest you try this after 4-5 times failure with standard mode.

advanced mode

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