How to Fix Apple TV Not Working Issues

If you have been using Apple TV for a while now, you already know the wonderful experience it can be. It just keeps getting better so much so that we expect a new addition every time a new iOS is launched. But even with the Siri remote, TV guide and apps, Apple TV is not without its problems. When Apple TV is not working, the problem can be quite vexing especially when you don't know why. Lucky for you, most Apple TV problems have an easy fix as we shall see in the course of this article.

1. Apple TV Won't Turn On

What do you do when Apple TV won't turn on? The first thing you should do is check the power source you can begin by checking that all cables are securely plugged into the power source. Also, make sure that the strip or surge protector is powered on.

apple tv wont turn on

If the Apple TV is turning on but the video will not display, check the HDMI connection and also that the TV is set to the right input. If everything is OK in terms of connections and Apple TV still won't turn on, try cycling the output resolutions on the Apple TV itself. To do this, hold down the Menu and Volume buttons on the remote for about 5 seconds.

2. Apple TV not Connecting to Network

When the Apple TV is not connecting to a network, begin by checking that router is working correctly. If it is, update the router first. You can find all the information you need to upgrade the router's firmware on the manufacturer's website.

You may also need to update the Apple TV's software. To do that turn on the Apple TV and go to settings > General > Update Software.

upgrade apple tv software

3. Apple TV No Sound

If there is no sound on your Apple TV, begin by making sure the problem is not with the TV itself. Check that the TV is not on mute. If everything on the TV checks out, you may get the sound back by restarting the Apple TV. To do that hold down both the menu and volume down buttons at the same time for 6 seconds. The restart process will take a few minutes and will eliminate most problems including sound glitches.

restart apple tv

4. Apple TV App Crashing

If a particular app on Apple TV is not working correctly, the best solution would be to force close the app. To do that double press the TV or Home button and then highlight the app. Swipe up on the Siri remote touchpad to force close it.

force close apple tv apps

5. Apple TV Remote Not Working

If the Apple TV remote is not working, try to charge it for about 30 minutes. If that doesn't work, reset the remote by putting it in pairing mode. You can do that by holding the remote close to the Apple TV and then holding the Menu and Volume Up buttons for about 3 seconds.

reset apple tv remote

6. Apple TV Airplay Won't Work

If you have having trouble with Airplay and you are not able to stream media from your Mac to your Apple TV via Airplay, make sure that AirPlay is enabled on the Apple TV. To do that go to Settings > AirPlay and then select either "Everyone" or "Anyone on the Same Network."

airplay apple tv

7. Apple TV Keeps Restarting

One of the best ways to fix an Apple TV that keeps restarting is to update the Apple TV firmware. To do that go to Settings > System > Software Updates> Update Software. When the process is complete, the Apple TV box should work well.

upgrade apple tv software

8. Home Sharing Not Working on Apple TV

If Home sharing is not working on Apple TV, begin by ensuring that Home Sharing is enabled on all devices then go through each one of the following troubleshooting procedures;

  • Make sure that all devices are using the same Apple ID
  • Ensure the PC or Mac is awake
  • Check to make sure that the internet is working
  • Restart every device
  • Update the software on all devices

9. Could Not Sign in Apple TV

If you are facing the "Could Not Sign in" problem with Apple TV, try the following steps to factory reset the Apple TV;

  • Step 1: connect the Apple TV to your Mac using a USB cable.
  • Step 2: Run iTunes and then find the "Factory Reset" solution.
  • Step 3: Follow the instructions on the screen to factory reset Apple TV.
apple tv stuck

10. Apple TV Mirror Not Working

If you can't mirror the screen on your iOS device or Mac to Apple TV, try one of the following solutions;

  • Make sure all devices are turned on and are nearby
  • Update the software on all devices
  • Connect the devices to the same Wi-Fi network

Extra Bonus: Ultimate Solution to Fix All Apple TV Issues

If you are still experiencing problems with Apple TV, it may be time to consider a more effective and final solution. Tenorshare Free ReiBoot is a uniquely suited solution that can help you fix nearly all errors with iOS devices including unresponsiveness or frozen interfaces. To use it to fix a troublesome Apple TV, follow these simple steps;

Step 1: Install ReiBoot on your computer and then connect the Apple TV using USB cables.

Step 2: When the program detects the Apple TV box, click on "Enter Recovery Mode."

apple tv detected

Step 3: Once the device enters recovery mode, you will see the iTunes Logo and USB logo. When the process is complete, just click on "Exit Recovery Mode" and the TV box will reboot before resuming normal function.

Free Way to Enter Apple TV Recovery Mode


It is our hope that one of the above solutions will help you fix the Apple TV not working problem. Share your thoughts with us in the comments section below.

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/ Posted by Jenefey Aaron to Apple TV Repair Follow @Jenefey Aaron