When we try to connect iTunes to backup our files, update the firmware, restore our iPhone, iPad or iPod, we may get an error message saysiTunes could not connect to the iTunes Store. An unknown error occurred (-3212). Technically, this error means that iTunes can’t contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. Given the
After knowing what the unknown Error 3212 is and how it happens, the following steps show you several solutions to resolve the issue.
If you are using an Internet proxy, just try removing the proxy settings and then try accessing your iTunes store to see if it’s available.
Update your anti-virus software, or remove it completely and then re-install. After that, you can reboot your computer and re-open iTunes, the error may be gone. If it still doesn’t work after you reinstallation, just turn off the antivirus software.
If you are using a PC and the proxy and anti-virus methods still can’t fix your issue, you can block the firewall from Norton 360 Antivirus software.
Launch Norton360 Anti-Virus software > Settings > Firewall > Program Rules > iTunes > Set to Block > Click Apply to save the settings.
Try connecting your iTunes and check if it works. Hope this guide would walk you through the 3212 connection error, if you have any other iTunes or iPhone issues, just visit our iTunes & iPhone Tips and Instructions for details.